I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
The location is fantastic, right by two large shopping malls, making dining and shopping incredibly convenient—just a three to four-minute walk away. While you'll need a taxi to get to the old town attractions, it means the area is much quieter.
There's a Hua Yang restaurant right under the nearby Gurney Plaza, and the wait times are much shorter than in Kuala Lumpur, so I finally got to eat there!
The facilities are a bit lacking and can't compare to five-star hotels in China.
However, the service is excellent, and they even offer a shuttle bus.
Breakfast was a bit disappointing; they start clearing up right on time, and the variety isn't huge.
Overall, the service was very good and proactive.
The building is very new. We stayed in a two-bedroom apartment on the 27th floor, and the balcony view was fantastic. The room was extremely clean with fresh and comfortable decor. The bedding and towels were new and spotless.
The hot and cold water dispenser was super convenient, with clear instructions posted right next to it. It was very quiet at night, without the usual rumble of Southeast Asian motorcycles. The location is convenient, within walking distance to many teahouses where you can enjoy a local breakfast. The only thing to note is that the smaller bedroom has no window, but there was no strange odor in the room, so it wasn't an issue at all.
10/10 for my stay at ParkRoyal Penang Resort. This stay was a birthday gift for my 73-year-old husband. Thanks to ParkRoyal for the complimentary birthday cake which pleasantly surprised and delighted him. Overall service here was first class. It was from the warm and cheerful bell-hop Yusani to the helpful and thoughtful Asvathy at Check-in Reception, Transportation and Sight-seeing thoughtful and caring Angeline, Diligent Housekeeping Ali to thev cheerful Chanond who sent the birthday cake to our room…and also staff at Cinnamon and Javana Lounge. They all are pleasant and polite. They served with a smile and made us feel welcome all the time. Truly appreciated the warmth and hospitality of this hotel. The breakfast at Cinnamon was impressive, sumptuous and came with a wide variety of choices. We enjoyed our 2 breakfast thoroughly.So, we were happy and glad to have booked our room with breakfast.. There is also a Welcome drink with cookies at Javana Lounge. It was, indeed. a great start to our stay. It should be offered to all guests checking-in. For guests who would like sipping cocktaile by the beach or at Javana Lounge, there is a 20% discount for room-booking with Trip.com. We, indeed, had a pleasant, memorable and enjoyable stay at ParkRoyal. Would be back someday for more birthday stay here in future.
This is my second time staying here. As always every thing is perfect. They allowed us to have an early check in since the room was ready early. From check in to check out time everything was smooth. Luckily we were able to see again our favourite staff Ady but this time we saw many new faces. Thank you Ady for wonderful service again. Not forgetting Joshua as the Front Office Ambassador and the Duty Manager i forgot his name though. The housekeeping also maintained their good service to ensure our room condition was perfect. Kudos to Harun for the great work! And also thank you for the maintenance staff Rahim for assisting me to get better wifi connection. Please maintain what you all doing!
Top notch service, everything was well taken cared off and the room is clean and in good condition. Location of the hotel is between Bayan Lepas and Georgetown, so nothing is too far from the hotel, quiet location too even if its next to a semi major road.
However, do temper your expectations, as while it does offer basic amenities like a hair dryer, TV with YouTube and safe, consumables such as the shampoo, soap and toothbrush are of the generic and cheap type, so I recommend bringing your own one, and also laundry bags, tea and coffee are also not provided.
However, the critical bits like freezing aircon, and hot shower water is all there, so its a functional and practical room to be in, plenty of empty space to do packing or other things too! Bed feels a bit hard for my liking.
Overall, worth another visit for its relatively low cost and fulfilling the basics very well!
We had a good stay at Flamingo Hotel by The Beach Penang. The hotel is very beautiful, and the room was spacious and clean. The breakfast was also good. All the staff were nice except for one person named mr Li. He was not friendly during check-in, and I happened to meet the same person again during check-out. He looked very bossy, double standard and unfriendly. I would recommend sending him for hospitality training, especially for front office service. Other than that, everything was good and we had a pleasant stay there….
Bad experience, I extend two mores day from 1/3 n check out on 3/3, receptionist move me from 411 to 312 on this morning, from King bed to double beds , I’m ok for this but when I check the bathroom there is no tower inside. 2.36pm I called to reception to asked for tower n reason given was laundry’s not yet send the tower, I don’t mind n waiting, until 19.25 still no tower send to my room, I went down to reception n looking for the mgr but receptionist asked me for reasons, I told him but he just said will send to my room but not even apologize to me , I really regret to stay on this hotel
Stayed here during the Chinese New Year period and it was very crowded. The room's carpet, linens, and appliances show a bit of age, but thankfully, the overall visible areas were clean. The location is very convenient, directly opposite Jen Hotel and very close to Komtar. There's a stunning high-rise infinity pool perfect for photos, and water dispensers are available on every floor. The breakfast was quite substantial, especially the freshly made roti canai and toast. The service attitude was also proper and courteous.
The location is excellent! Buses like the 101, 201, and 202 can take you to the ferry terminal, while the 204 goes to Penang Hill and Kek Lok Si Temple. There's also a free shuttle bus stop right across the street (be aware it's a one-way service). Most attractions are quite close, with the exception of Chew Jetty, the Beach Street Fire Station, the mural street, and the Gurney Drive Clock Tower, which are a bit further (over 20 minutes walk). Several Michelin-starred eateries are within a 10-minute walk. However, Penang gets very hot, so it's best to stick to indoor activities between 11 AM and 4 PM.
The hotel service is great. They can provide change for smaller denominations, and housekeeping is very prompt. The purified water dispenser in the hallway perfectly refills the water bottle in the room twice. The complimentary iced drinks are a thoughtful touch. Breakfast is abundant, and I highly recommend the roti canai.
Considering the prime location, it offers excellent value for money. Highly recommended.
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GGuest UserI was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
JJosalyn_ZHUAbsolutely loved this hotel! The views are incredible, and all the rooms face the sea directly. The private beach was practically empty, and I even caught a breathtaking sunset there. Someone was even having a wedding on the beach – everything was just perfect. The room was quite spacious too. It's truly ideal for a vacation.
Hhypothesis6928Stayed here during the Chinese New Year period and it was very crowded. The room's carpet, linens, and appliances show a bit of age, but thankfully, the overall visible areas were clean. The location is very convenient, directly opposite Jen Hotel and very close to Komtar. There's a stunning high-rise infinity pool perfect for photos, and water dispensers are available on every floor. The breakfast was quite substantial, especially the freshly made roti canai and toast. The service attitude was also proper and courteous.
GGuest User10/10 for my stay at ParkRoyal Penang Resort. This stay was a birthday gift for my 73-year-old husband. Thanks to ParkRoyal for the complimentary birthday cake which pleasantly surprised and delighted him. Overall service here was first class. It was from the warm and cheerful bell-hop Yusani to the helpful and thoughtful Asvathy at Check-in Reception, Transportation and Sight-seeing thoughtful and caring Angeline, Diligent Housekeeping Ali to thev cheerful Chanond who sent the birthday cake to our room…and also staff at Cinnamon and Javana Lounge. They all are pleasant and polite. They served with a smile and made us feel welcome all the time. Truly appreciated the warmth and hospitality of this hotel. The breakfast at Cinnamon was impressive, sumptuous and came with a wide variety of choices. We enjoyed our 2 breakfast thoroughly.So, we were happy and glad to have booked our room with breakfast.. There is also a Welcome drink with cookies at Javana Lounge. It was, indeed. a great start to our stay. It should be offered to all guests checking-in. For guests who would like sipping cocktaile by the beach or at Javana Lounge, there is a 20% discount for room-booking with Trip.com. We, indeed, had a pleasant, memorable and enjoyable stay at ParkRoyal. Would be back someday for more birthday stay here in future.
AAnthonyHYTop notch service, everything was well taken cared off and the room is clean and in good condition. Location of the hotel is between Bayan Lepas and Georgetown, so nothing is too far from the hotel, quiet location too even if its next to a semi major road.
However, do temper your expectations, as while it does offer basic amenities like a hair dryer, TV with YouTube and safe, consumables such as the shampoo, soap and toothbrush are of the generic and cheap type, so I recommend bringing your own one, and also laundry bags, tea and coffee are also not provided.
However, the critical bits like freezing aircon, and hot shower water is all there, so its a functional and practical room to be in, plenty of empty space to do packing or other things too! Bed feels a bit hard for my liking.
Overall, worth another visit for its relatively low cost and fulfilling the basics very well!
NNoraimi NafiahThis is my second time staying here. As always every thing is perfect. They allowed us to have an early check in since the room was ready early. From check in to check out time everything was smooth. Luckily we were able to see again our favourite staff Ady but this time we saw many new faces. Thank you Ady for wonderful service again. Not forgetting Joshua as the Front Office Ambassador and the Duty Manager i forgot his name though. The housekeeping also maintained their good service to ensure our room condition was perfect. Kudos to Harun for the great work! And also thank you for the maintenance staff Rahim for assisting me to get better wifi connection. Please maintain what you all doing!
NNavyTravyWe enjoyed our stay here. The location of this place is great, quiet and strategic, convenient to travel with a car. Not bad for a refurbished hotel, yet, cleanliness can still be improved, but no big deal and quite satisfactory for our stay. The pool and beach as well the other public areas are great to hang out, In my opinion. The only downside is that, the walls are really thin, especially when our room is a connecting room, we can literally hear every single word from the person next door, which can be disturbing and insecure. Will definitely come back if the quality maintains.
GGuest UserI stayed here on 10-11/4 room.1922 and had a bit of a mixed experience. On the positive side, the check-in process was incredibly smooth, and the staff were very welcoming. The highlight of the stay was definitely the pool—it offers arguably the best view in the area and is a fantastic place to relax. I also loved the ”smart” room features; the keyless motion sensors for the air conditioning, lights, and TV felt very futuristic and convenient.
However, there were a few aspects of the room that didn't quite meet expectations. The steam iron provided was quite difficult to use, especially since there was no ironing board available. I also found the hair dryer to be underpowered, taking significantly longer than a standard dryer to get the job done.
Most importantly, I was disappointed by the cleanliness of the bedding. Unfortunately, the pillow had a noticeable lingering odor from a previous guest, which made it difficult to get comfortable. I think with a bit more attention to housekeeping and more user-friendly amenities, this could be a top-tier hotel.
TTini88We were a bit nervous after reading the reviews online but we had a really excellent stay. The rooms were super clean and modern with a beautiful sea view and the bed was really comfortable. The rooms had a kettle with teas, a hairdryer and iron and the shower was lovely and hot. Great AC too. The pool was lovely with a beautiful view of the sea and very nice and peaceful. The location was also great with a huge food market right opposite. Overall a really lovely stay
GGuest UserThe gardens and beach were beautiful, and I spent most of my time swimming and lounging outdoors, which was very comfortable and pleasant. I even saw some large monitor lizards. The gardens at the Rasa Sayang were even prettier.
The room itself was very old, as it's a hotel from 1995. There were large cockroaches in the bathroom. I hope they can renovate and improve it.
During my Easter stay, it wasn't too crowded, and I didn't experience the noise from the mosque or children that some online reviews mentioned. However, I was assigned a room on the second floor, and the activity room on the first floor had singing and performances all day, which was quite noisy. I recommend requesting a higher floor.
The restaurants at both Golden Sands and Rasa Sayang were very bad; I don't recommend trying them.
It's an hour's drive from George Town and Penang Hill, but closer to the Spice Garden (which is quite small) and the National Park. It's suitable for a two-day stay to relax at the hotel before moving on to George Town.
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