Check in lobby was hard to locate as it was at the side of the hotel block. Upon check in, I was given third floor. When I asked if I could have higher floor as indicated in my booking request, staff said I need to top up. This was clearly upselling. I was not willing as the price for each room was not cheap in the first place. Staff knew that i was aware it was the bottom tier room & mentioned the freebis in the room was npt charged. I was not impressed as I do not come all the way to Penang for some freebies. Hptel staff obviously did not know what hospitality is all about.Entering the room, it was not too bad. When I opened the window, I almost flipped out. It was rubbish (attached a pic). I then confirmed I was given the bottom tier room. Opening the wardrobe, there was a musty oily smell which obviously was not aired for a while. Stay at room was not comfortable. Badly lit and no way to open window to rubbish view. I guess the only good thing was the shuttle to the various shopping/ eating spots. Upon check out, i was asked if stay was good. I indicated to the staff my stay at the hotel was disappointing due to the above reasons. Staff said i could email the hotel in advance in my next visit indicating the reason above. But I will like to tell the management this -- no way am i coming back to this hotel that only know to upsell & missing out on what true hospitality means. There are hotels out there that offer much better services without breaking the bank. Thanks but no thanks.
Indicated for birthday celebration, ignored remark, no service or extra wow service.
Requested for bouquet to deliver to room upon receive, reception keep it till evening until we call to request and reception request guard to deliver to us.
Overall hotel grade conventional hospitality. No wow service or beach grade 4 stars feel.
Parking need to walk very far to next building of you reach on weekend and if there is event.
Noisy and dirty beach due to abandoned wood branches and no maintenance
Pros:
Great location – very convenient, with plenty of restaurants and a supermarket within walking distance. The hotel has a stylish design and the rooms are spacious.
Cons:
Unfortunately, the room did not appear very clean.
The bedding and towels are very old and outdated – they should have been replaced a long time ago.
No lockers at swimming pool.
Overall / Personal opinion:
The location and design are strong points, but the poor cleanliness and outdated linens really let really let the experience down.
The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained.
However, our stay was not without faults and there are definitely some things management needs to address:
- the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this.
- elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards.
- the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.
Very new hotel an very fun vibes.
Room was very spacious and clean, though could still see some renovation leftover stains. The bathroom door could have been a better/heavier door, the current one feels too light and a little cheap. The bed is huge and comfortable! Balcony in our room is perfect for hanging swimwear to dry! Car park height restriction is 1.7m so larger cars need to park outdoor, but security does a great job to make sure that there’s space! There is no lift from car park to the lobby which was a shame, but it’s a work in progress. The walk from drop off to lobby is filled with steps/fairly steep ramp, so it’s tricky for people with weak knees or in wheelchair, though kids full of energy will find it very fun! Overall very good sty and friendly staff in the hotel. Xmas decorations were amazing and insta friendly!
I did not book room with breakfast but decided to hv it the next morning. Upon paying I ask for receipt but was told no receipt will be issued. Wonders why? Restaurant staff hv language barriers. Either they dont speak or understand which is seriously annoying when you ask for something and they think you are talking in a foreign language when it’s just simple English.
Checking in out is way too long, only one staff manning the reception.
It is a beach front hotel. The reception staff is friendly and nice. There is a shop opposite the reception . You can buy shop batik clothes, souvenirs, swimsuits and jewellery there. There is a lounge too with open sea view. You can feel relaxed with music and enjoy drinks there. The room is clean and spacious. There is a swimming pool for kids . It is a nice beach for children to play and swim too . Guests can park car in the car park. The is a gym with swimming pool views. But it is small and not lots of equipment. There are some restaurant in walking distance.
The hotel is quite large with convenient parking, and there are many great restaurants nearby. Some attractions are even within walking distance. If I get the chance to visit Penang again, I'll definitely choose to stay here.
The hotel is more than 40 years old and the rumour is tjt a new management has taken over and a major renovation is about to happen in 2026. The only thing we really enjoyed was the view from the rooms overlooking the sea and the Penang bridge. We were here becuase we attended a wedding and wanted the convenience but the Banquet team did not provide us with the best service for the event area and we have sent a separate email to address that.
We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.
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549 reviews
9.3/10
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8.1/10
Very Good
SSiferaThe hotel is more than 40 years old and the rumour is tjt a new management has taken over and a major renovation is about to happen in 2026. The only thing we really enjoyed was the view from the rooms overlooking the sea and the Penang bridge. We were here becuase we attended a wedding and wanted the convenience but the Banquet team did not provide us with the best service for the event area and we have sent a separate email to address that.
GGuest User-Love the room - but I found used dirty bottle in the kitchen cardboard. Other than that the room is perfect, they light up free candle to smell nice daily and the room is spacious with good view and bathtub
-The grill seafood dinner buffet is a huge disappointment. The seafood is not fresh at all and they are super small, the oyster is like the size of my pinky nail. I rather you charge a more premium price and give me better quality seafood, I absolutely do not recommend the buffet
SSkumar1973Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal ***** almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
MMiaoMeowI found the hotel to be overall excellent and beautiful. The front desk and bellhop staff were quite enthusiastic, while others were just okay. The hotel facilities were also ample; for instance, since we arrived in the afternoon, the hotel allowed us to check in early. This meant I could easily take a nap on a sun lounger by the pool and even follow the sun to explore different parts of the hotel. The weather was great, and the ambiance was lovely. The hotel's location is fantastic, about a five-minute walk to the delicious Natsu. It was a shame that Bora Bora, right next to Natsu, was closed on Wednesday, so I missed out on the fire show, but the food was superb. The location is also a big plus for solo travelers wanting to go to the beach at night; I enjoyed a safe and peaceful time by myself. There were many breakfast options, but I felt the taste was pretty standard, nothing to write home about. My only minor complaint is that the shower head kept falling down and couldn't stay in place.
GGuest UserOverall we are satisfied with our stay, the room is big. Cons - basin located outside of the toilet and no handwash provided, it is inconvenient for us. Also, we never expect we will be charged for RM10 per day for parking. Pros - the hotel is quite Instagrammable and good to have simple kids play room. Funny fact - hotel will give free drinks everyday but you need to redeem the voucher at the reception EVERYDAY, it is really funny, why don’t just give a total vouchers and state the day there?
GGuest UserCheck in lobby was hard to locate as it was at the side of the hotel block. Upon check in, I was given third floor. When I asked if I could have higher floor as indicated in my booking request, staff said I need to top up. This was clearly upselling. I was not willing as the price for each room was not cheap in the first place. Staff knew that i was aware it was the bottom tier room & mentioned the freebis in the room was npt charged. I was not impressed as I do not come all the way to Penang for some freebies. Hptel staff obviously did not know what hospitality is all about.Entering the room, it was not too bad. When I opened the window, I almost flipped out. It was rubbish (attached a pic). I then confirmed I was given the bottom tier room. Opening the wardrobe, there was a musty oily smell which obviously was not aired for a while. Stay at room was not comfortable. Badly lit and no way to open window to rubbish view. I guess the only good thing was the shuttle to the various shopping/ eating spots. Upon check out, i was asked if stay was good. I indicated to the staff my stay at the hotel was disappointing due to the above reasons. Staff said i could email the hotel in advance in my next visit indicating the reason above. But I will like to tell the management this -- no way am i coming back to this hotel that only know to upsell & missing out on what true hospitality means. There are hotels out there that offer much better services without breaking the bank. Thanks but no thanks.
AAnonymous UserVery new hotel an very fun vibes.
Room was very spacious and clean, though could still see some renovation leftover stains. The bathroom door could have been a better/heavier door, the current one feels too light and a little cheap. The bed is huge and comfortable! Balcony in our room is perfect for hanging swimwear to dry! Car park height restriction is 1.7m so larger cars need to park outdoor, but security does a great job to make sure that there’s space! There is no lift from car park to the lobby which was a shame, but it’s a work in progress. The walk from drop off to lobby is filled with steps/fairly steep ramp, so it’s tricky for people with weak knees or in wheelchair, though kids full of energy will find it very fun! Overall very good sty and friendly staff in the hotel. Xmas decorations were amazing and insta friendly!
Mmijoe79Had a great stay at Crowne Plaza Penang. The hotel was comfortable and clean, and the staff were very helpful. Special thanks to the team for assisting me with a tyre replacement during my stay — truly appreciated their quick support and professionalism. Would definitely stay here again
ZZeelimI did not book room with breakfast but decided to hv it the next morning. Upon paying I ask for receipt but was told no receipt will be issued. Wonders why? Restaurant staff hv language barriers. Either they dont speak or understand which is seriously annoying when you ask for something and they think you are talking in a foreign language when it’s just simple English.
Checking in out is way too long, only one staff manning the reception.
MMahirah Mt KhamisWarm welcome by the hotelier. Provided with refreshing welcome drinks. Registred to shangrila web and recieved complimentary cap and tote bag. Request to have extra blanket pillow towels and plain water were attended within 15mins. Pools with slides really made my kids entertained. Breakfast gas variety of dishes to choose from. Overall recommended.
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