Where do you start. Greeted us with sincerity and had bn upgraded. The Bures were beautiful, everything you need. But could have used a bigger fridge .Gardens were immaculate. Staff were amazing, kind, genuinely friendly. Went out of their way to know our names. At dinner we were welcomed with their welcome song. We stayed twice. We had already booked our timeshare for our second week and were very sad to leave. All the staff came together to sing Fijis good bye song ‘Isa Lei’ which brought tears to our eyes. Only spent three nights at our timeshare and rang Crusoes to say we were coming back. They welcomed us back with open arms. Snorkeling was great. Activities were pre organized for the next day. We loved every moment and we will def be coming back next year. We made lifelong friends
Such a great customer service. I booked a room with a king bed and by mistake i was given a room with 2 single beds. The team quickly responded and upgraded me to a ocean view room with a king bed for free. Their breakfast was awsome. I loved every second of my stay. And hats off to the fijian guy at the entrance. I forgot his name. He was so helpfull carrying everyones bags and showing them their rooms and he always had a smile on his face. Definetly will stay again.
Perfect location for the airport, literally walking distance across the road (and yet didn’t really hear planes!). Lovely grounds & pools. Good restaurant, although dinner portions very small. We had the cheapest room type, and it was disappointingly close to the kitchen noise & walls were very thin - we could hear our neighbours coughing through the night. We would use again for the airport, but try a more expensive room option.
We had such a wonderful stay at The Pearl South Pacific Resort! My boys had an amazing time – from the pool to the beach and all the little activities, there was never a dull moment. The staff were welcoming and the atmosphere made it so easy to relax and enjoy our holiday.
Everything about our stay was great, except for the internet connection, which could definitely be improved. Other than that, it was a fantastic experience for the whole family, and we’d love to come back again!” 🌴☀️💦
Nice hotel for a short stay, perfect for a layover as it's close to the airport.
The room is decent with mini fridge, hot showers, bath amenities. The room has AC and extra blanket. Wifi is working OK.
You still need to double check if the hotel have received your payment to avoid double charging.
The hotel was clean and the pool right in front of our room was fantastic. The breakfast buffet was lavish, with local foods and classics like scrambled eggs and sausages. We arrived in Nadi at 4:30 AM local time and took a bus to the hotel, arriving around 8:00 AM or 9:00 AM. Although check-in was listed as 2:00 PM, the front desk staff told us we could check in already, so we were able to enter the hotel even though it was early in the morning. The service was excellent. Amenities like toothbrushes and moisturizing creams were not provided. The location is in Lautoka, away from the tourist areas, but there were no other negative aspects. The view from the hotel and everything else was excellent.
You can watch fish in the sea and feed them. The scenery is pleasant. The bed in the room is big, but the room is small. It is very comfortable in the sea water in summer. The fish can be seen most clearly in the sea. They are colorful and very beautiful. It is worth a visit. It is very suitable for bringing children to play
We had a wonderful 4-day stay at this lovely beachfront property. The location is fantastic—just steps away from a well-maintained beach, offering a peaceful and scenic atmosphere. The hospitality of the staff truly stood out; everyone was incredibly friendly and welcoming, always greeting guests with warm smiles.
I stayed in the Frangipani room, which featured a unique outdoor bathroom that added a charming touch to the overall experience. The bar and bartender deserve a special mention—the drinks were excellent, and the overall vibe was relaxed and enjoyable. The food served throughout my stay was also quite good, with a decent variety and great taste.
The location was excellent, and the cleanliness was great however I did see the white sheets were not as clean at all. I advised the staff to clean my room when I came back to the room I could see that they only made the bed but the same dirty sheets were used they did not even change the sheets so that was very disappointing. What also was disappointing, I ordered a Veg Pasta on one of my nights for dinner and within 5 mins I called upon the staff to advise that the Veg Pasta was not great at all however no apology or acknowledgement was made. They didn't even offer to make another dish for me or compensate another dish for me instead they charged me the whole amount which I paid for. So that was disappointing. The rest of the stay was great no issues
Great location as base on the Coral Coast. Express bus from Nadi airport will drop you off literally out front. Front desk staff and manager were outstanding. Super friendly and accommodating to any request. Nice pool with cabana in enclosed courtyard. Nice Fijian Indian fusion restaurant in the same building. Also pizza place that we did not try. Walking distance to many restaurants along the beach.
Good
27 reviews
7.9/10
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GGuest UserThe staff were faultless!!
However there were far too many mosquitoes to enjoy our stay- we had stayed in Nadi prior to this for the same amount of time and had 0 problems, same in one of the islands- no bites… here however we had over 20 between two of us from one night. Perhaps they could have repelling candles on the outdoor seating areas, and fly catchers elsewhere, but something needs to be done in this season!
I found it overpriced for the experience, the food was average and not worth the cost, there was a cockroach and lizard in our room- I would say the roofs need looking at/ re sealing.
The interconnecting rooms are NOT soundproof and you can hear everything from next door. We asked to move and were so with 0 hassle- again the staff were ALL absolutely amazing!!!
GGuest UserThe rooms are tastefully decorated and well-equipped, and the views are absolutely perfect. The restaurant quality is also good, and watching the sunset at the fish bar was a fantastic experience. The staff are all incredibly well-trained, enthusiastic, and professional—it's not just a few individuals, but every single employee is welcoming and ready to assist with anything you need. Marriott's hotel training really shines through here. If I had to nitpick, the hotel sofas are a bit dated and starting to yellow slightly, and while the bed sheets are clean, they also show a bit of age with a slight yellowish tint. On a positive note, the bed and pillows were incredibly comfortable; I rarely sleep this well in a hotel. This is definitely a highly recommended top-tier hotel in Fiji.
GGuest UserWe stayed at Club Fiji for our entire 5-day visit, and after exploring the area during our stay, we believe it was the best choice in Nadi. Why did we love it?
The location is fantastic — right on the beach (we stayed in a beachfront bure), close to the airport but without any airplane noise. There’s a convenient free shuttle to many activities like the Vau Contemporary Dance performance or a Denarau snorkel cruise, and a taxi to Nadi town costs about 10 FJD.
Our beachfront bure was newly renovated, clean, and had everything we needed — not fancy but comfortable. The beds were made regularly if we weren’t in the room when housekeeping came by.
The grounds are stunning, with beautifully kept gardens and loads of chill-out spots — beach beds under umbrellas, hammocks on palm trees, two pools, and lovely spaces to eat or have a drink.
The service was very personal, with staff always checking if we needed anything. They even have a travel expert on-site to help plan your activities and bookings.
Entertainment happens most nights, ranging from the unique way dinners are served (like Korean grills or beach BBQs) to concerts and local celebrations.
Food-wise, the buffet breakfast is simple but adequate since there are few other options nearby; the à la carte dinner menu is decent, but the special grills are outstanding.
We really loved the authentic Fijian atmosphere here, which felt very different from the typical all-inclusive resorts—it had a feeling you couldn’t find just anywhere in the world.
JJeshminI recently visited Smugglers Hotel and had a mixed experience that I believe management should take seriously for the safety and comfort of their guests.
One of my main concerns is the lack of clear separation between smoking and non-smoking areas. While I was seated in the dining area having lunch, cigarette smoke drifted into the space, which triggered an asthma attack. This was a distressing and avoidable situation. I strongly recommend that the hotel either designates a smoking area at least 10 meters away from dining and common areas or ensures that smoking sections are completely separate and well-ventilated to prevent exposure to non-smoking guests.
Additionally, it would be beneficial for staff to have basic first aid training, including CPR. In situations like mine, having trained personnel on-site could make a significant difference in responding quickly and effectively to health emergencies.
I hope management takes these suggestions seriously and implements improvements to create a safer and more comfortable environment for all guests.
GGuest UserYou can watch fish in the sea and feed them. The scenery is pleasant. The bed in the room is big, but the room is small. It is very comfortable in the sea water in summer. The fish can be seen most clearly in the sea. They are colorful and very beautiful. It is worth a visit. It is very suitable for bringing children to play
DDeLCaiEnjoyable stay with standout staff… just a few areas to improve
Overall, I really enjoyed my stay at Crowne Plaza. The resort atmosphere was fun and relaxing, and the team truly made us feel welcome.
A few things could be improved: room service options were limited, so if you wanted something better you had to leave your room and go to the restaurants rather than having it delivered. Also, housekeeping wasn’t as thorough as it should be. There was hair in the bathroom, and the grout plus corners/crevices needed more attention. We also dealt with a constant flickering light in our room.
That said, the staff were kind, friendly, and responsive, and they didn’t hesitate to fix issues once we brought them to their attention, which I really appreciated. Special shoutout to Temo at La Bottega Italian Restaurant, Esa and Kelly who made our nights at the Urban Sugar Beach Club an absolute blast, and Esava and Jo from concierge made sure we were well taken care of! The resort also had amazing activities planned during the Christmas holiday for all ages!
Despite the few issues, I’d still recommend staying here, especially for the great service and lively resort vibe.
GGuest UserNo major issues with the stay, and the staff were genuinely lovely and helpful. However, the hotel itself has clearly seen better days, and the aging infrastructure is starting to show.
What was most disappointing is that the small details that usually make Mercure a reliable, universal brand were consistently letting us down. For example:
Pillows were clean but desperately need replacing — one was purely decorative, and the other was so hard it could have doubled as a car jack.
Door handle and its protective plate were loose.
Broken light bulbs in both the corridor and the room.
Towel rack barely hanging on.
Fresh paint stains visible everywhere, including on furniture.
Anti-slip mats in common areas (especially the breakfast area) were dirty.
Hedges around the pool were untrimmed.
Small rubbish and paper left around the pool garden and not cleaned up.
Room service trays left in the corridor for over 12 hours.
Arrival porch not properly cleaned.
Individually these are minor issues, but together they create a strong negative impression. The hotel is showing its age, and it feels like management isn’t doing regular checks to maintain the expected standard.
Small things matter — and unfortunately, they added up.
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