Hotels With spa in Sarawak, Malaysia

Checked in at 3:30pm on a weekday and was told the room still wasn’t ready, which was disappointing considering it wasn’t a public holiday and the hotel didn’t appear particularly busy. After a long day of travelling, the last thing you expect is to wait around past check-in time with no proper explanation or urgency from staff. The facilities were another letdown. Went for a swim around 9:30am only to find the pool closed for cleaning during peak morning hours. The spa and steam room were also frustrating to use because we had to search for staff every single time just to get them switched on. It defeats the purpose of advertising these facilities if guests can’t conveniently access them when they want to relax. Overall, the hotel looks nice on the surface, but the service and management of the facilities really took away from the experience. For a Pullman hotel, I expected a much smoother and more premium stay.

For a place only accessible by plane, this hotel offers great value for money. The room facilities are reasonably comfortable, and the air conditioning is good. At night, you can hear the sounds of animals and insects outside, allowing you to immerse yourself in nature while feeling very safe. Although there's only one restaurant, the food is quite good. The staff are all very polite. The hotel provides a shuttle service to the national park and airport, making getting around convenient. The foreign manager is very dedicated; you often see him inspecting various parts of the hotel, and I even saw him at the airport overseeing passenger check-in.

This is a classic older hotel. The biggest highlight is definitely the great views and relaxing atmosphere, especially the balcony area which is very comfortable and offers excellent scenery. We stayed in a triple room. The room itself felt quite old, and the facilities clearly showed their age. As for cleanliness, it was a case of 'looks okay on the surface, but the details are lacking.' For instance, there were some less-than-clean marks on the sheets, and while the towels had clearly been washed, their dark color wasn't ideal. The bathroom's cleanliness was also just average; not overtly dirty, but not meticulously clean either. Overall, the hotel's strong points are its views and location. However, there's room for improvement regarding the room's hardware and the detailed cleanliness. It's best suited for guests who prioritize scenic views and are less sensitive about the age of the accommodations.

The cleanliness of the hotel surprised me, every part of the room is clean & comfy. Swimming pool & jacuzzi water were cold, it would be awesome if the jacuzzi water is hot. And in case you need extra pillow, they will make you pay for “renting” it.

Due to located at seaside, things getting wear and tear faster and rooms kind of rundown but still in acceptable condition. Food wise ordered chicken wings but tasted like no seasoning at all And pizza is also under baked. These basic food definitely needs to improve. 

Exceptional Hospitality That Made My Birthday Special I recently had the pleasure of staying at Pullman Kuching Hotel, and it was truly a memorable experience. I chose to celebrate my birthday there, and the team went above and beyond to make it special. A heartfelt thank you to I-Rene Saw, the Guest Experience Manager, and her wonderful team for their thoughtful arrangements. They beautifully decorated the room, surprised me with a birthday cake, and put us to a newly renovated room. These small yet meaningful gestures made a big difference and created a warm, celebratory atmosphere. We thoroughly enjoyed our stay — the service was attentive, the room was comfortable and modern, and the overall experience exceeded our expectations. I highly recommend Pullman Kuching Hotel for anyone looking for a relaxing and memorable stay. Thank you once again to I-Rene and the team for making my birthday so special!

Just arrived at the hotel and was informed that there was ongoing water pipe repair work outside, which caused a temporary water disruption during the daytime. We couldn’t shower or wash our hands for a while, which was quite inconvenient. Thankfully, the water supply returned to normal again in the evening. Front desk staff were still very polite and helpful throughout the situation. We booked the Deluxe Single Room, and the king-sized bed was very comfortable and spacious, enough for us two adults and our 2yo child, with plenty of extra space. However, the bed felt slightly damp when we first arrived, but it became better later at night. The hotel also has a family pool and direct beach access, which makes it a great place for families with kids to relax and unwind. The buffet breakfast menu was also quite rich with plenty of choices.

Best decision ever..the accommodation is one of the best in kuching i guess The host prepares almost everything for a guest travelling with kids/families. The unit is new and very coz.y. Easy check in and out. No deposits and the host is very attentive.