Hotels With Spa in Sarawak, Malaysia

Overall it was a nice stay. The hotel is in a perfect location and it’s very cosy and peaceful. Reception staff was friendly and helpful. I was accommodated in a nice room with a pool and sea view. Faiz Haslan has also shared some information about the places to visit around, which was very helpful. Breakfasts were very nice, and there was a good food variety. Chinese New Year Eve’s dinner was excellent, great food variety and delicious. It would be good to have wifi available in the room and not only in the public areas.

I had a good experience staying here. The hotel is clean and well-maintained, and it’s very close to KPJ, which is convenient. However, the amenities could be improved.

Pro: Room is very spacious, comfy beds, strong water pressure, comes with bathtub & toilet amenities, bathrobe & clean towels, diff TV channels available, stable WiFi. Good location with ample car parks available. Swimming pool is great, kids love it! Con: Not sparkly clean, just fine, pillows have stains if covers are removed, car park elevators & hotel room elevators are separated, AC just okay, not that cold, external windows are dirty, kinda run down a little bit, still have rooms for improvement as an “upscale/premium” hotel chain.

The children’s pool with slides requires better maintenance, as insects were present. Parking is located quite far from the main area; however, buggy services are available and helpful. All staff members were very friendly, attentive, and supportive throughout our stay. The room was spacious. Although we did not receive a full sea view—only a partial one—the scenery was still stunning. The ambience of the resort is very refreshing, with high ceilings and a breezy environment that creates a relaxing atmosphere. There are many activities available, and the resort is within walking distance to a beautiful beach. Swimming is not very suitable due to strong tides, but the soft sand makes it ideal for children to play. There are two large pools: one specifically designed for children with slides, and another main pool where mini kayaks and floating flamingos are available for rent. The kids’ activity area is very creative, with games such as dam ular and various board games. The breakfast buffet offered a good range of choices, although I had a better dining experience during a previous visit for work purposes. Unfortunately, room service dining was not satisfactory—the fries were soggy, the fried rice was overly oily, and the carbonara was average. There was also some confusion regarding a 20% insider discount, as we were initially informed it was applicable, but later told that the discount was only valid at Horizon Café not in room service. They should explain better :( Overall, it was a pleasant stay, and with some improvements—particularly in maintenance and food quality—it could be an even better experience.

They have waterslides, which is great for kids! However, we were on the 2nd floor and there was no elevator, which could be a hassle if you have a lot of luggage. Of course, the staff there can help you with your bags. The Chinese restaurant across the street is super delicious; the chef, originally from Guangdong, is excellent at preparing seafood.

The hotel has aged a lot including In-room safe could only be set by maintenance so they know your number, despite making a few requests, they could not/ would not change the safe.  Only reason i will stay here is due to its location.

The hotel offers shuttle services to both the airport and the park. These were open-sided, safari-style trucks, which made for a unique experience. The shuttles circulated constantly between all points, so we never had to wait long. The hotel rooms are all designed like stilt houses, preventing any dampness from the ground. There were occasional power outages, but the hotel was always well-prepared; the restaurant staff would promptly convert to a candlelight dinner setting.

Not aware that pullman was having some renovation and we need to take staircase to level 2 and get the lift to our room. Also next day after cleaner done the room service noticed she pressed the toilet bowl flush button too hard and never bounced back caused water kept flushing nonstop. Lucky I have returned to hotel room as, forgot to take something and tried to pull that flush button up. I I felt still have room for improvement for quality or cleaner. Overall the counter staffs and others are very friendly and helpful too. Good location of this hotel and look forward again to stay hopefully the renovation done.

We usually opt for hotels, but this was our first time trying an apartment-style stay. The photos looked great, and the actual experience was just as good. The only downside was that the address provided by Trip.com was incorrect, which was quite frustrating when we ended up in the wrong place ☹️! I hope Trip.com resolves this issue quickly!