This was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
Hotels in Genteng Subdistrict,Genteng90.5% of visitors choose this area
CChong Win Ron2025.09.16
The stay at Double Tree Surabaya is fantastic. All the staffs are very welcoming and friendly. All of them will great you when seeing you. The breakfast serving in the restaurant is fantastic! Thousands types of varieties served! Please choose this hotel when you visit.
Hotels in Genteng Subdistrict,Genteng90.5% of visitors choose this area
GGuest User2025.06.21
There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available.
I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable.
All the staff that we encountered were very polite and friendly, from front desk to housekeeping.
Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.
to be honest all the staff was very helpful and respectfull and the hotel rooms was nice and clean and the breakfast 10/10 would definitely recommend this hotel
Recepcionist helpfull, ramah murah senyum. Makanan enak, kebersihan okeh. Hotel nyaman dan ramah utk anak2. So far so good. Recomended hotel bintang 4😊
This is actually a VERY COOL hotel. As someone who LOVE vintage things, I really appriciate this place. From their historical front building, their vintage styled room, all took me back to the 90s to early 2000. The NOSTALGIA 🥺. When I was little, my grandpa and grandma used to take me travel and stayed at hotels. So hotels like these have a special place in my heart.
Unfortunately, it looked like they really cut down the budget. Although they gave a very cheap price for their room (not more than IDR 250K including breakfast), on WEEKENDS?? But the towels were not white anymore and felt thin (not like other hotel towels), the sheets had tough spots, and no shower cap. But I loveddd the lemongrass soap and shampoo, and they were in dispensers so less plastic waste.
The breakfast was really sad. It was nice when I stayed here around a couple of years ago. But this time it was worse. Not too many options and looked empty. Really felt like they didn't put much effort. Well, what do you expect for that price? And I understand they might be in a very tight budget.
I noticed they added a ”Mini Zoo” signage. A staff warned me that there were not many animals yet. But I decided to go see it. Turned out it was located in the side of the parking road (but outdoor), there were fishes and a big avian animal (like chicken but different, I don't know what it was). And some parakeets in two separate cages, they were all dead 😭😭 I told a staff and they quickly removed the dead birds. Good idea but poor execution.
But anyways, location was top. Just a few meters across the street, there was a bus stop and you can hop on the Suroboyo Bus to go anywhere. And the hotel itself was in a main street of a hot destination (Old Town Surabaya), with historical buildings complex, also with the chinatown nearby.
I really hope they can survive this economy storm. I really love this hotel 🥺.
Check-in and check-out processes were quick and easy. The service was satisfying, and breakfast was delicious. The location is easily accessible. Overall, highly recommended! We'll definitely return if we're transiting through Banyuwangi to cross over to Bali.
Clean room comfy bed complete amenities clean bathroom nice service all staff , pool at roof top is a plus. thanks to bellboy staff ROVi , Fast check in and
Delicious brf . Its enjoyable stay. For lil advice maybe having lil playground or kids corner wil be nicer .
Great
72 reviews
9.0/10
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8.3/10
Very Good
RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
JjetlaggerWestin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming.
The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.
CCarman Chewexceeded expectations in all regards.
from the main lobby to the toilets, from the rooms to the animal pens - all super clean, a massive respite from mosquito-infested accomodations the few days prior.
the receptionists were all very friendly, well-versed in both bahasa indo and english; the driver kindly helped us find somewhere to buy feed for the animals and take photos at the entrance; the concierge was also very pro-active and the cleaners were constantly seen mopping.
and the facilities are undoubtedly one of a kind. the view from the balcony were of the animals happily skipping around, not like some other safari accommodations where the animals are either kept in too small fences or too far away. every store was well stocked with water dispensers of different temperatures. the animal feeding was also easy to purchase from the counter. only pity is that we were not aware that the breakfast with giraffe needed booking beforehand, but honestly you can feed the giraffes for cheaper at the Taman Safari Prigen safari adventure. breakfast for humans otherwise had a good spread, including some humorously named items. there is also a free and convenient shuttle service that takes you to and from baobab to the safari area, just have to ask the concierge.
overall 10/10 will visit again.
EEka _ GreenThe room was fine. The TV remote needs checking; the batteries might be dead, as it wasn't fully functional. The room key also frequently malfunctioned; when I took it out and tried to re-enter, the door wouldn't unlock. Being on an upper floor, it was quite a trek from the room to the lobby just to report these key issues. However, the service was excellent!
GGuest UserVery polite and helpful staff, good variety of breakfast. Complete gym facilities for work out. Hopefully more parking space will be provided in the future.
PPolka13This is actually a VERY COOL hotel. As someone who LOVE vintage things, I really appriciate this place. From their historical front building, their vintage styled room, all took me back to the 90s to early 2000. The NOSTALGIA 🥺. When I was little, my grandpa and grandma used to take me travel and stayed at hotels. So hotels like these have a special place in my heart.
Unfortunately, it looked like they really cut down the budget. Although they gave a very cheap price for their room (not more than IDR 250K including breakfast), on WEEKENDS?? But the towels were not white anymore and felt thin (not like other hotel towels), the sheets had tough spots, and no shower cap. But I loveddd the lemongrass soap and shampoo, and they were in dispensers so less plastic waste.
The breakfast was really sad. It was nice when I stayed here around a couple of years ago. But this time it was worse. Not too many options and looked empty. Really felt like they didn't put much effort. Well, what do you expect for that price? And I understand they might be in a very tight budget.
I noticed they added a ”Mini Zoo” signage. A staff warned me that there were not many animals yet. But I decided to go see it. Turned out it was located in the side of the parking road (but outdoor), there were fishes and a big avian animal (like chicken but different, I don't know what it was). And some parakeets in two separate cages, they were all dead 😭😭 I told a staff and they quickly removed the dead birds. Good idea but poor execution.
But anyways, location was top. Just a few meters across the street, there was a bus stop and you can hop on the Suroboyo Bus to go anywhere. And the hotel itself was in a main street of a hot destination (Old Town Surabaya), with historical buildings complex, also with the chinatown nearby.
I really hope they can survive this economy storm. I really love this hotel 🥺.
GGuest UserThis was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
GGuest UserThe rooms have all been renovated and everything is perfect. Even the hallways aren't outdated and feel clean. All facilities are well-maintained, including the swimming pool, jacuzzi, sauna, and steam room. Only breakfast requires a bit of a wait because it's high season and many people are on staycation, but overall, it's good.
GGuest UserAloft Surabaya is still a relatively new hotel, and everything looks fresh and well maintained. All the staff were friendly and welcoming.
On my first day of stay, I experienced an issue with the TV in my room. All TV channels were lagging heavily, with frozen images, and it took around 30 seconds just to switch between channels. I reported the issue, and it turned out that the problem was only affecting my room. Staff came twice to check what was wrong, but there was no solution, and I was unable to watch TV that entire night.
What I found disappointing was the lack of follow-up. Even though I called again, I was only told that it would be checked, with no further updates. On the second day, the TV channels suddenly worked normally again on their own, but there was no confirmation from the hotel to ask whether the issue had been resolved, nor was I offered an option to change rooms. This felt rather unprofessional.
That night, a fruit platter was delivered to my room, but there was no note explaining the purpose. I assumed it was a form of compensation for the inconvenience.
Despite this issue, I initially planned to stay for only two nights but ended up extending my stay for another four nights. The room itself was comfortable, and the location is excellent — the hotel is directly connected to Pakuwon City Mall, and Park Shanghai is also nearby, making it very easy to find food and dining options.
Breakfast was decent in terms of variety, though the taste was fairly standard. Overall, it was still a comfortable stay, with room for improvement in service follow-up and communication.
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