Posted on Aug 5, 2026|Standard Twin Room River View With Viewbath
zitaluThis was my second stay here, and I still love it. The shuttle bus between the hotel and the station makes transportation very convenient. Our room overlooked a stream and endless greenery, and just relaxing on the balcony was incredibly therapeutic. After a day of exploring, coming back to a hot spring bath at the hotel was perfect. I'll definitely stay here again on my next trip to Karuizawa.
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Price per night from€ 187
Posted on Sep 5, 2026|West Wing Twin Room Non Smoking
Anonymous UserAlthough the room rate isn't cheap, I think overall it's a hotel with excellent value for money. Firstly, the hotel environment itself is superb. It's spacious with lots of greenery, including a lake, trees, lawns, and small villas, making it very pleasant for a stroll. Secondly, there are hot springs and a shuttle service. Plus, right next to the hotel is a beautiful and very large outlet mall, offering convenient dining options. The shuttle runs in a loop, taking guests to JR Karuizawa Station and the outlets. Even though it's not a far walk to the outlets anyway. The hot springs ♨️ are free for hotel guests and include outdoor baths and a sauna. The hotel also has a golf course, which we didn't visit, but we saw staff assisting guests with their golf clubs in the morning. The only downside is that the hotel is quite large, and some guest rooms are a bit of a walk from the front desk. The West Wing is closer to the shopping plaza, while the East Wing is closer to the ski resort. It seems the West and East Wings are booked separately. The rooms are not small, and the window views are very pleasant. All in all, it's a hotel I would happily choose to stay at again.
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Price per night from€ 130
Posted on Jan 30, 2026
Guest User
The kids loved the room, but it was a bit pricey because it was Christmas time, and breakfast was extra, so overall it was on the expensive side. It would be more affordable if two people shared a room. The surrounding area was quiet and not crowded, with beautiful scenery, giving it a resort feel.
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Price per night from€ 178
Posted on Oct 6, 2026
desperado02A hotel with strong Japanese characteristics, all rooms are tatami-style.
Room: The size wasn't as big as I imagined, but overall it was still good. There were two downsides: first, the pillows were uncomfortable, small and hard; second, it was a bit close to the railway, so there was some noise.
Facilities: The large public bath on the 10th floor was excellent, with indoor and outdoor pools, as well as a sauna.
Breakfast: Very delicious.
Location: Very convenient, about a five to six-minute walk to the JR station.
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Price per night from€ 87
Posted on Jun 16, 2026
Min0330
Stayed here several times before, and this visit felt noticeably different.
One positive change is that the lounge has been relocated from the lobby to the third floor, making the space feel much more open and comfortable, without guests having to crowd together.
However, the shortened meal service times were disappointing. Reducing breakfast hours is understandable, but shortening dinner service by an additional 30 minutes to only 90 minutes made the experience feel rushed. Given the size of the dining area and the number of guests, collecting food itself takes time.
More importantly, one of the reasons people choose to visit Nagano is to enjoy a slower and more relaxed atmosphere. With only 90 minutes allocated for dinner, there is hardly enough time to comfortably enjoy the meal itself, let alone finish with coffee and dessert.
I understand that rising operating costs may require adjustments, and I appreciate the hotel’s efforts to manage within budget. However, as group tourism increases, maintaining the experience expected by individual travelers becomes increasingly important. Unfortunately, this time it felt that both the dining quality and the dining time had been reduced simultaneously, and the decline in quality was noticeable.
Overall, I still appreciate the improvements to the common areas, but I hope the hotel can reconsider how to balance operational efficiency with the quality of the guest experience.
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Price per night from€ 67
Posted on Sep 2, 2025
Guest User
I stayed in a twin room on September 1, 2025. It was very busy with tourists, and the front desk was congested. The food buffet was more about quantity than quality, so I ended up overeating. I could hear the movement of guests on the floor above me and the sound of water leaking from the drain pipes. Water was leaking from the floor of the unit bathroom. The toilet was child-sized, and the hot water was a little hot, but I would definitely stay here again.
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Price per night from€ 93
Posted on Feb 10, 2026
PatrickLiu
The location is remote and not very convenient to get to, but precisely because it's secluded and closer to nature, it's a great place to escape the hustle and bustle. The staff's service is professional but overly rigid and lacks warmth or flexibility. Some staff members were too cold and unprofessional, making guests feel like they were dealing with robots from a high-end brand. All in all, it was just okay, nothing outstanding compared to other Hoshino Resorts properties.
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Price per night from€ 213
Posted on Oct 17, 2025|Deluxe, Japanese-Style With Bath, Garden View
DunwoWow!
An amazing little Ryoukan in a lovely town with fantastic owners.
This ryoukan is a traditional old fashioned style with a lovely private onsen in pictures
The room was large and your right on top of one of the 9 onsens.
As a ryoukan in the town you will have access to the 9 healing onsens which you can use at your leisure and complete the denyouko towel for blessings
The onsen is run by a lovely lady who is really friendly.
Typical Amenities included plus free yukata and geta to borrow whilst your walking between hot springs plus free cold milk which is just heavenly after a hot soak. Honestly the cold milk really made my day!! 🥰
Air conditioning was very effective considering the size of the room and the breakfast was too much to finish and offered a taste of everything
Lastly you are on top of the onsens as soon as you step out and monkey park is a 25 minute walk north but talk with the Owner, she has a link to the Monkey security cameras so can tell you ahead of time if theres any up there to see currently (i went during Estrus season so no monkeys for me)
When it came to checkout the lady gave me a small bento of Onigiri and Pastries and even drove me down to the local station
10/10 would stay again
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Price per night from€ 117
Posted on Dec 10, 2025
ANDREI POG.
This was my first experience at a mountain hotel with hot springs. It was a pleasant surprise to encounter staff who spoke many languages. The atmosphere was very intelligent, calm, and set the perfect mood for an unforgettable vacation. I recommend everyone stay here for at least 2-3 nights; you'll have an unforgettable experience that will make you want to return in the future. Absolutely delighted! Maybe it's because it's only my second time in Japan? Such lovely memories.
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Price per night from€ 177
Posted on Feb 5, 2025
Anonymous User
The hotel is very close to Zenkoji Temple on foot. It is a very special experience to attend the morning class at 6:30 in the morning.
Transportation: Across the road from Nagano Station, the buses to the city are all at the station entrance (both 1 and 7 are OK for Zenkoji. I took 1 bus which is closer. I bought the ticket before getting off). After getting off the bus, you can walk to the hotel in a few minutes.
Hotel service: There was a Japanese waiter on the night we went there, but it was difficult to find someone if something happened.
Hotel food: We booked a one-night stay and two meals. Although they were all vegetarian, they tasted surprisingly good. In addition, I ordered grape juice for my daughter, which tasted special in beige.
Hotel facilities: You can't ask for too much from the facilities of the shukubo. Try not to bring luggage. We stayed in a Japanese-style room on the third floor. If you bring luggage, it will be very difficult to carry it up the stairs by yourself. Plug: There is no USB, please bring enough two plugs; Toilet: Only on the first floor, no room, you need to run down every time if you live upstairs; Washing: Only in the bathroom on the first floor and near the men's bath, it is relatively simple, and there are no face wash and skin care products. Although the room has air conditioning and a gas stove, the overall temperature is not high and it is a bit cold, but surprisingly, the tatami is very warm. I looked at it and it turned out to be Nishikawa's down quilt. The hotel basically has a curfew at 9 pm.
Temple sightseeing: Buy a 1200 pass for Zenkoji Temple at the hotel. Volunteers will lead you to the temple for morning classes at 6:30 in the morning. As an experience, it is very good, but remind you to dress warmly. The time for listening to the chanting is a bit long. My feet are sore from the cold. The volunteers finish at about 8:30. After returning to the hotel for breakfast, you can go to Zenkoji Temple to buy amulets and worship on your own. There are many souvenirs and food, as well as Starbucks on the street directly opposite the main temple. If you are not very tired, you can walk back to Nagano.
We encountered heavy snow when we returned to the temple after breakfast. It felt very good. I wish you all a happy trip.
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Price per night from€ 79