Traveling to Kobe with my parents, choosing Portopia Hotel was definitely the right decision! First off, they have a shuttle bus that makes getting to and from Sannomiya super convenient. Secondly, the hotel exudes an old-school luxury, with thoughtful design evident everywhere. The extra bed was incredibly comfortable, and the restaurant offers amazing views. My only regret is that we had to leave the rooftop observation deck quickly due to strong winds.
The balcony view was truly amazing, but the hotel itself is quite old. The room we were given had no charging outlets by the bed, so we had to move the desk to charge our devices under the vanity and behind the TV. The air conditioning vent made a strange 'ticking' noise; it wasn't too bad during the day, but at night, when everything else was quiet, it became really noticeable.
On the plus side, the lady at the front desk spoke excellent English. However, the shuttle service to and from Sannomiya wasn't very convenient, and the breakfast was just mediocre.
I definitely won't be staying here again on my next visit to Kobe.
Hotel near Arima Onsen Hotspring,Kobe52% of visitors choose this area
GGuest User2024.12.01
The hotel is quite big. It takes a big slope to get there from the station. It's too hard to pull the luggage. I wanted to call to pick up, but the store number provided by Ctrip was one digit less, so I couldn't get through. It happened that a ********* family called the station pick-up number and picked us up together.
The hotel is good, the service staff is very enthusiastic, the mountain view outside the window is beautiful, and there is no one in the hot spring at night, so you can enjoy the private bath treatment.
You can also open a private bath for free.
Because Ctrip's phone number is wrong, I can't contact the hotel, and I didn't book dinner in advance. When I checked in, the dinner was fully booked. I wanted to find food in the town, but the better restaurants were also fully booked. Be sure to book dinner in advance during the peak tourist season.
I had a wonderful **3-night stay** at Seaside Hotel Maiko Villa Kobe. The location is beautiful, with relaxing seaside views and a stunning look at the Akashi Kaikyō Bridge. The rooms were clean, spacious, and very comfortable. The staff were friendly and professional, and the breakfast was delicious with a good variety of options. Overall, it was a peaceful and enjoyable stay, and I would gladly return and recommend this hotel to others.
Hotel near Awaji Island,Awaji City5.7% of visitors choose this area
GGuest User2025.05.19
Location is not hard to find with clear signages and correct Google Navi - winding on the mountain road but manageable (on the way down though Google led us to a private road but it's not relevant here). The building is gorgeous - a little inconvenient dragging the luggage from the car to the room if you have lots of stuff. We kept the large suitcase in the car and only brought in what we needed for the night. Front desk lady's attitude was a little cold. There's no Futon service though - it shocked us a little that we had to lay out the futon in the Tatami room ourselves. All the Ryokans/Jhalf board hotels we went to would have Futon service during dinner time. Also the room was cold and we couldn't get the A/C to heat up properly; there might not be a heating function at all? There was also loud banging noise at some points (it was windy that day), but thanks goodness someone fixed it before we went to bed. Breakfast and dinner are OK, and meal service is good.
This time, I was assigned a room on the 29th floor with a mountain view, which I think offers the most beautiful scenery! What truly impresses you about Hotel Okura isn't just the hardware (though it's excellent), but the service! That kind of 'proactive' service awareness means they've already anticipated your needs and processes before you even speak. Someone greets you at the entrance, guides you with your luggage, and the flow is crystal clear. Check-in is hassle-free, with a rhythm like a well-oiled machine, yet it never feels cold. From the moment you walk in, you can clearly feel their dedication to making guests feel at home during the often-frazzling 'arrival to room' period. The room still exudes the confidence of an old-school five-star hotel, with a comfortable sense of space and meticulous details. Especially that feeling of 'settling in comfortably' is something trendy influencer hotels can't match, even though the Okura has become quite popular itself 😝. But it still holds up to repeated stays and contemplation. The bedding, soundproofing, and cleanliness are top-tier, the kind where you can immediately relax once you're back in the room. What's even more impressive is that the Okura's excellence isn't just about one specific point, but about 'never dropping the ball.' The staff don't overdo it, but they're always there when you need them, and they never disturb you when you don't. The phrase 'subtle yet pervasive' perfectly describes this hotel. Kobe Okura doesn't make you think 'wow, it's so new and luxurious,' but rather, it shows you what the standard of a five-star hotel truly is. My only small regret is that the dessert shop is under renovation, and the previous Okura-owned supermarket has been replaced by a FamilyMart.
I used it for my first trip.
There are places to play nearby, and there is also a hot spring, so I am very satisfied.
The reason I lowered my rating the most is because I couldn't enjoy it due to renovations and inadequate facilities.
There were quite a few issues like that, so I wondered if that was reflected in the price plan, so I only lowered the rating as minimally as possible.
But overall I am satisfied.
Hotel near Awaji Island,Sumoto5.7% of visitors choose this area
Aat⭐︎2025.09.17
It was the first time I stayed at Shimahana, but I was impressed by the good service of the New Awaji Group.
I was able to fish at Yumesen Kei and caught two cherry blossoms, but they cooked and served for dinner at night and it was very delicious. The rest was processed cleanly and I was able to take it home. Shimahana is located a little far from the opposite bank, but I enjoyed it without any problems because I could pick up and drop off the hot water.
I want to go to Hokans again
Hotel near Awaji Island,Sumoto5.7% of visitors choose this area
GGrazella2023.10.28
The hotel is very large, so it has many facilities and is well maintained. The service here is relatively friendly. Even though most of the waiters don't speak English, you can still feel their enthusiasm. The biggest advantage here is the unparalleled sea view, you can see the sunrise without leaving the room.
It was my first time to experience a hot spring hotel. Overall it was very comfortable. Although it is not a new modern hotel, it was a good feeling to experience Japanese culture. There were more Japanese people staying this time. Although we were tourists, the staff entertained us very warmly. Dinner and breakfast were very rich. Although the road is a bit far from the city center, it is still worthwhile to experience this hotel. The room is very large and the scenery is great. It's so spectacular. There are small bugs in the natural environment. It is recommended not to open the windows. Everything else is impeccable. The hotel's care products are also very complete and facial masks are provided. Overall, it is highly recommended.
Very Good
28 reviews
8.8/10
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9.3/10
Great
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
GGuest UserThis time, I was assigned a room on the 29th floor with a mountain view, which I think offers the most beautiful scenery! What truly impresses you about Hotel Okura isn't just the hardware (though it's excellent), but the service! That kind of 'proactive' service awareness means they've already anticipated your needs and processes before you even speak. Someone greets you at the entrance, guides you with your luggage, and the flow is crystal clear. Check-in is hassle-free, with a rhythm like a well-oiled machine, yet it never feels cold. From the moment you walk in, you can clearly feel their dedication to making guests feel at home during the often-frazzling 'arrival to room' period. The room still exudes the confidence of an old-school five-star hotel, with a comfortable sense of space and meticulous details. Especially that feeling of 'settling in comfortably' is something trendy influencer hotels can't match, even though the Okura has become quite popular itself 😝. But it still holds up to repeated stays and contemplation. The bedding, soundproofing, and cleanliness are top-tier, the kind where you can immediately relax once you're back in the room. What's even more impressive is that the Okura's excellence isn't just about one specific point, but about 'never dropping the ball.' The staff don't overdo it, but they're always there when you need them, and they never disturb you when you don't. The phrase 'subtle yet pervasive' perfectly describes this hotel. Kobe Okura doesn't make you think 'wow, it's so new and luxurious,' but rather, it shows you what the standard of a five-star hotel truly is. My only small regret is that the dessert shop is under renovation, and the previous Okura-owned supermarket has been replaced by a FamilyMart.
GGuest UserGrand Mercure Awaji Island boasts unparalleled sea views of the Akashi Kaikyo Bridge and the Seto Inland Sea. Its excellent location, however, makes it best suited for guests traveling by car. Our sea-view room was spacious and comfortable, with floor-to-ceiling windows that made the morning sea sunrise a daily spectacle. Both breakfast and dinner offered a wide variety of dishes; we especially recommend the Awaji Island milk and local onion specialties. However, dining options nearby are limited, meaning you'll likely rely on the hotel's restaurant for dinner. Without a car, finding other dining spots would require a taxi.
The hotel service was attentive, and the front desk staff spoke fluent English, providing helpful guides to local attractions. While the rooftop open-air hot spring bath isn't natural, it was uncrowded, peaceful, and incredibly relaxing with its sea views. On the downside, the facilities are a bit dated, and there's a noticeable lack of family-friendly entertainment options.
Overall, this hotel is ideal for guests seeking serene sea views and a relaxed pace, offering particularly excellent value for money during the off-season.
GGuest UserAlthough the hotel is old , but everything is clean and in excellent condition. Shower is the best water pressure in Japan . Excellent location, right above the subway and only steps from High speed train station , shen Kobe station. Breakfast is just average. Will come back again if I visit Kobe .
CCamilla TamI booked this place at the last minute as we wanted to extend our stay in Arima Onsen by one night and most hotels were fully-booked. I searched on *********** but couldn't find any suitable accomodation so thought to try Trip.com. This hotel came up only on this site and I was delighted to find it. At first I was concerned by the lack of reviews, but all the reviews were good and the room looked ideal for a family of four; 2 western beds and 2 tatami beds, with spacious living area and separate bathroom and toilet. It was really great value for money. The size of the room was very generous, and the facilities were great. We made use of the Onsen baths and the table tennis room during our stay. None of the staff spoke english but this wasn't an issue as they were all adept at using google translate. The location is also fine - it is situated between the town and the ropeway, so it is easy walking distance to each, which was very useful since they dont offer any shuttle service. All in all I would reccomend it for a short stay in Arima onsen as it is really good value for money.
GGuest UserLocation is not hard to find with clear signages and correct Google Navi - winding on the mountain road but manageable (on the way down though Google led us to a private road but it's not relevant here). The building is gorgeous - a little inconvenient dragging the luggage from the car to the room if you have lots of stuff. We kept the large suitcase in the car and only brought in what we needed for the night. Front desk lady's attitude was a little cold. There's no Futon service though - it shocked us a little that we had to lay out the futon in the Tatami room ourselves. All the Ryokans/Jhalf board hotels we went to would have Futon service during dinner time. Also the room was cold and we couldn't get the A/C to heat up properly; there might not be a heating function at all? There was also loud banging noise at some points (it was windy that day), but thanks goodness someone fixed it before we went to bed. Breakfast and dinner are OK, and meal service is good.
YYuanqishaonvbianshenTraveling to Kobe with my parents, choosing Portopia Hotel was definitely the right decision! First off, they have a shuttle bus that makes getting to and from Sannomiya super convenient. Secondly, the hotel exudes an old-school luxury, with thoughtful design evident everywhere. The extra bed was incredibly comfortable, and the restaurant offers amazing views. My only regret is that we had to leave the rooftop observation deck quickly due to strong winds.
GGuest UserThe balcony view was truly amazing, but the hotel itself is quite old. The room we were given had no charging outlets by the bed, so we had to move the desk to charge our devices under the vanity and behind the TV. The air conditioning vent made a strange 'ticking' noise; it wasn't too bad during the day, but at night, when everything else was quiet, it became really noticeable.
On the plus side, the lady at the front desk spoke excellent English. However, the shuttle service to and from Sannomiya wasn't very convenient, and the breakfast was just mediocre.
I definitely won't be staying here again on my next visit to Kobe.
GGuest UserThe hotel itself isn't up to par. The amenities provided are quite subpar; the toothbrush, for instance, was so rough it made my gums bleed. Right from check-in, they try to upsell you to a more expensive room. If you refuse, they deliberately assign you a low-floor room with a terrible view – I'm convinced it's intentional. So, if you want a decent experience, you're practically forced to upgrade. After upgrading, they cheerfully provide a hotel map and some greenhouse coupons. Otherwise, you just get a key and that's it. While I can't pinpoint any specific service issues, there was an overall 'off' and unsettling vibe. Even the renowned architecture nearby is poorly maintained. You can't truly appreciate the details; it only looks decent from a distance. This is quite rare in Japan, where I've always found people meticulous about maintenance. This place, however, completely overturned my expectations. Overall, it feels like quite a desolate and depressing place.
TTrip LOVERssThe room was spacious and comfortable, providing a serene atmosphere for relaxation. The onsen facilities, along with the provided Japanese bath suits and slippers, added a delightful touch to the experience.
The breakfast buffet featured a variety of healthy Japanese options, which I found both satisfying and nourishing. Additionally, the view of Kobe Tower from my room was a charming highlight.
The hotel's design reflects a refined minimalistic luxury, creating an elegant and calming environment. Overall, I highly recommend this hotel for anyone seeking a blend of comfort and traditional Japanese hospitality.
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