Fair & Honest.
Negatives - 1) room (single with double bed) too small.
2) bar staff (gent) too cocky let the team down
3) no comeback when they checked my room out for cigarette smoke (from designated outside smoking area).
Positives -1) entertainment 1st class 2) all staff have obviously been well trained on how to respect customers. 3) very friendly holiday makers hotel 4) location
We had a fantastic experience. The place was spotlessly clean, from the rooms to the shared areas, which made our stay super comfortable. The decor was warm and cozy, creating a perfect atmosphere for relaxation.
What really stood out was the variety of activities available. The staff were friendly and helpful, always happy to recommend things to do in the area.
I chose the hotel given it was next to the University that I wanted to visit. The hotel was clean, spacious and friendly staff. A special mention to Carolyn who was particularly helpful and gave me useful information about the town which I last visited 26 years ago!
Lovely clean hotel. Very comfy beds. Breakfast was good.
Reception staff were pleasant. Driver was the friendliest.
Was a good stay but I wouldn’t say it wowed me and felt staff could’ve been more attentive. Also lack of room service, evening snacks, fridge, tv channels, alternative pillows etc.
also hotel said they didn’t receive my special requests I’ve added to the trip booking which meant the birthday we were celebrating was overlooked.
We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
Stayed at the Barton Manor hotel and spa with my daughter….we had a wonderful time….from arriving to leaving the staff can’t do enough for you…the breakfast is really nice…we did not book into the restaurant for evening meal, but I was told by other guests…that the restaurant food was delicious.
We will definitely be going back .
Was happy with our stay at the hotel
I did not except the plenty of food we were offered
Was so delicious
The room was clean
Only the carpets are old and car park is difficulty
But l would love to go again
I really enjoyed the food
Had variety and you would until you are full
Thank you and keep it up
We had an amazing time this weekend. The kids loved the fact there were 3 TVs and 2 bathrooms, a swimming pool, jacuzzi and steam room. The facilities were great. So much space to chill out and to sit and eat. An amazing last minute find. Free parking and so close to the shops and beach.
We had a wonderful 4 nights at Thurnham Hall.
The person who checked us in on the Sunday was very pleasant and welcoming.
We walked the grounds and they were lovely and very well looked after.The Spa and pool were excellent.
Thank you for providing such a lovely hotel for us to stay at and spend time visiting with our Lancashire relatives.
Great
116 reviews
9.2/10
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7,1/10
GGuest UserWas happy with our stay at the hotel
I did not except the plenty of food we were offered
Was so delicious
The room was clean
Only the carpets are old and car park is difficulty
But l would love to go again
I really enjoyed the food
Had variety and you would until you are full
Thank you and keep it up
PP40ULWThe hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
GGuest UserWe had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
GGuest UserWe had a fantastic experience. The place was spotlessly clean, from the rooms to the shared areas, which made our stay super comfortable. The decor was warm and cozy, creating a perfect atmosphere for relaxation.
What really stood out was the variety of activities available. The staff were friendly and helpful, always happy to recommend things to do in the area.
GGuest UserWe had a wonderful 4 nights at Thurnham Hall.
The person who checked us in on the Sunday was very pleasant and welcoming.
We walked the grounds and they were lovely and very well looked after.The Spa and pool were excellent.
Thank you for providing such a lovely hotel for us to stay at and spend time visiting with our Lancashire relatives.
JJohn FrameFair & Honest.
Negatives - 1) room (single with double bed) too small.
2) bar staff (gent) too cocky let the team down
3) no comeback when they checked my room out for cigarette smoke (from designated outside smoking area).
Positives -1) entertainment 1st class 2) all staff have obviously been well trained on how to respect customers. 3) very friendly holiday makers hotel 4) location
AAndrew Samuel MarshallI chose the hotel given it was next to the University that I wanted to visit. The hotel was clean, spacious and friendly staff. A special mention to Carolyn who was particularly helpful and gave me useful information about the town which I last visited 26 years ago!
GGuest UserLovely clean hotel. Very comfy beds. Breakfast was good.
Reception staff were pleasant. Driver was the friendliest.
Was a good stay but I wouldn’t say it wowed me and felt staff could’ve been more attentive. Also lack of room service, evening snacks, fridge, tv channels, alternative pillows etc.
also hotel said they didn’t receive my special requests I’ve added to the trip booking which meant the birthday we were celebrating was overlooked.
GGuest UserStayed at the Barton Manor hotel and spa with my daughter….we had a wonderful time….from arriving to leaving the staff can’t do enough for you…the breakfast is really nice…we did not book into the restaurant for evening meal, but I was told by other guests…that the restaurant food was delicious.
We will definitely be going back .
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