This hotel is absolutely amazing, probably the best value for money in the world! I usually don't like taking photos, but I couldn't stop snapping pictures at Wu Palace – every shot was perfect. I can't stop thinking about it; it's a must-stay in Suzhou, truly fantastic!
Hotel near Shilu Commercial Area,Suzhou2.2% of visitors choose this area
GGuest User2026.06.08
My stay this time was excellent! The hotel itself is grand and impressive. The room was spacious with plenty of natural light and good ventilation, and it was meticulously clean with no strange odors. The bedding was very comfortable, leading to a great night's sleep. Both the front desk and housekeeping staff were polite and responded quickly to any requests. The surrounding area has convenient transportation, making it easy to get around and go shopping. It offers fantastic value for money, and I highly recommend it!
Hotel near Xinjiekou Area (Downtown),Nanjing1.4% of visitors choose this area
JJingyuyu2026.06.04
The location is fantastic, with a bustling view of Xinjiekou right outside the window. What impressed me most was the service – friendly, polite, and incredibly responsive. The dining options exceeded expectations; the breakfast was diverse with Nanjng specialties, and the formal meals were exquisitely prepared. The room was well-maintained, clean, and the bedding was comfortable. Overall, it was a great experience.
The service was excellent, and all the staff were very friendly and responsive. We had dinner at the hotel, and the food quality was surprisingly good. I especially want to commend the Jia Restaurant on the 56th floor of the Asia Pacific Tower. On our first night, we tried their mini hotpot, and the two single sets were more than enough for two people. The staff were incredibly enthusiastic, promptly helping with drinks, clearing plates, and cooking items. We also loved the buffet selection! We had such a happy meal! The next morning, we debated between the ground floor breakfast buffet and the 56th-floor one, but decided to go back to the 56th floor – and we were so glad we did! It was another wonderful experience, feeling right at home. There were many dishes available in the morning. For instance, a waitress kindly cut the Jinling large meat bun for us so we could each have half, which we really appreciated. A big thank you to CY and MYF from Jia Restaurant for their attentive service. The view was also excellent; we could see the beautiful city from our seats. All in all, I highly recommend trying it! I truly appreciate such thoughtful service!
We booked afternoon tea at the Executive Lounge, which featured a beautiful birdcage design. The happy hour's light dinner, part of the executive benefits, was also delicious! I had previously celebrated a birthday at Meiyuan, so this time, I decided to try the Pacific Western Restaurant before checking out, which also offered a beautiful setting and attentive service. I feel like I'll be back very soon just for the delicious food.
Hotel near Sanyang Square (Downtown) and Railway Station Area,Wuxi38.8% of visitors choose this area
GGuest User2026.05.02
The breakfast was quite good, with a decent variety and quality that I really enjoyed. However, it might have been due to a holiday, but there was no one to seat us in the breakfast area. We basically had to find and grab tables ourselves, which made for a rather chaotic experience.
The high-floor city view was indeed fantastic, offering a panoramic outlook. Plus, being right above a shopping mall made it incredibly convenient for shopping, dining, and getting around. I had specifically requested a king-size bed when booking to make it easier with my child, and the hotel arranged it as requested, which was a thoughtful touch.
However, staying with a child presented a few inconveniences: it was difficult for one person to pick up takeout with a child, as the hotel doesn't offer room delivery for external food. I had to go down twice by elevator to retrieve it myself, which was quite a hassle. The elevators were also rather slow, and during peak hours, we waited for a long time. As for amenities, only children's slippers and toothbrushes were provided; no children's toiletries, which was inconvenient.
On a positive note, Kevin Chen from the concierge team deserves praise. His service attitude was excellent, and he was very proactive in helping with any requests, which made me feel very comfortable.
Hotel near Industrial Park, Jinji Lake Commercial Area,Suzhou1.2% of visitors choose this area
TTiantiandebobonaigai_97852026.06.05
I brought my family here for a birthday celebration. The hotel arranged a birthday setup and gave us a small cake, which was delicious!
**Appearance:** The cruise ship design is quite unique, and right across from it is the Gate of the Orient. It's lovely to take a stroll on the boardwalk in the evening.
**Interior:** The hotel is a bit older, so some rooms might have a slight odor, but the staff promptly addressed it, which was decent. The sanitation facilities were clean.
**Service:** The staff, including those in the breakfast restaurant, Zhenlu Yi Hotpot, and the doormen, were all incredibly warm and polite. (The coffee bar staff, however, were a bit lacking.)
**Breakfast:** It's a mix of Chinese and Western options. While the variety isn't huge, everything tasted great, especially the Suzhou-style Aozao noodles! They were so good I had two bowls! There wasn't much fruit though.
**Toiletries:** They use BORGESE products, with an orange scent, which was very pleasant.
Hotel near Slender West Lake Scenic Area,Yangzhou70.3% of visitors choose this area
GGuest User2026.05.07
I wholeheartedly recommend this hotel to everyone!
Facilities: The whole place is smart-enabled, very responsive and convenient.
Hygiene: Extremely clean, not a single flaw to be found, both in the room and public areas.
Environment: Thoughtfully designed and very trendy in its decor.
Service: The service is what I'm most satisfied with. Every single staff member greets you proactively and offers assistance. We drove here, and the security guard on the first floor not only helped us without being asked but also gave us travel tips. He even quietly washed our car in the evening – I was truly touched. Every staff member we encountered over these two days made us feel incredibly welcome, adding a wonderful touch to our trip. They even gave us a farewell gift when we checked out. If I ever come back, I will definitely stay at this hotel again.
Breakfast was very diverse and plentiful.
Hotel near Guanqian Street Area (Downtown),Suzhou59.1% of visitors choose this area
GGuest User2026.06.03
The inn boasts an excellent location, making shopping, dining, and getting around incredibly convenient. The rooms are very comfortable, and there's a communal area for guests to enjoy tea and relax, which really makes you feel at home. Most importantly, the staff are patient and meticulous. After checking in, they provided warm and thoughtful service and care, offering timely reminders about various travel tips and how to avoid common pitfalls, which made us feel truly cared for during our trip to Suzhou.
The room was great! Even though it had an older decor, everything was so well-maintained it looked brand new, with hardly any signs of age. The view from the window was especially beautiful. For those booking a Club level room, you can skip the queue at the main lobby and check-in directly at the Club Lounge, which is absolutely worth visiting for its exclusive stunning views. As for Jiangnan灶 (Jiangnan Za), it certainly lives up to its reputation. However, if you're staying at the hotel and want to dine there, you *must* book a day in advance! Book a day in advance! Otherwise, you'll end up waiting in line until you're completely exhausted!
The breakfast selection was extensive, though the service was just average. I really liked the buckwheat pillow. The heated pool had a great temperature, and the changing rooms were equipped with a steam room, sauna, and even a washing machine. The observation deck was a bit of a letdown, perhaps my expectations were too high, but it's easily accessible with your room key. Overall, the hotel offers good value for money. One minor inconvenience is that the hotel starts from the 45th floor, so you always have to take one elevator up to the 45th floor and then switch to another. A big plus is its convenient location right next to a subway station. The first four floors house a shopping mall, which isn't overly crowded and has some dining options.
I frequently stay at this hotel. It offers a blend of elegance and comfort, with every corner of the room exuding warmth and coziness. The staff's meticulous care is impressive, and the impeccable cleanliness provides a sense of peace and security during your stay. This has always been my trusted brand hotel; it's consistently excellent. I've been staying here for years, always choosing it for my trips. The service is also very attentive and professional. Lily arranged my room in advance, and it was very quiet with great natural light, allowing for a really good rest. Being on a high floor, the large windows let in plenty of light. The Wi-Fi and TV worked perfectly. The room's decor is simple, modern, and very comfortable. The lobby is spacious, and the internet is genuinely better than other places. The card key access for the elevators really adds to the safety and peace of mind.
Perfect
4267 reviews
9.8/10
Price from
S$ 61
per night
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9,4/10
Outstanding
We had an absolutely great experience here! When researching where to stay in Suzhou, Pan Pacific came up in most reviews, so we had high expectations and the experience completely lived up to them. We stayed for two nights and would love to return whenever we come back to Suzhou. It’s truly worth it. The property is grand and beautiful, just like in the photos, the room and amenities felt like a five-star hotel at an unbelievable price. In-house guests also get free access to the ancient Panmen Gate, which the area is directly connected from the hotel. The check-in process may take a little longer if arrive at the same time as groups, but all the staff were friendly and helpful. Not every one speaking fluent English, but they were all friendly. And shout out to lovely Concierge named Ivy 郑明泽, when we were trying to ask for help to buy the yoghurt drink as we couldn’t find in any places we went before, she was the one helping us by using her own mobile and even delivered us by the door herself 🥹
What we liked: Spacious and nice room design. Separate bath and toilet. Toilet has automatic flush, seat cover is also provided. Lots of snacks and amenities provided. There are amenities at the front desk such as disposable bath cover, disposable floss, mask etc you can collect from front desk. You can also ask for warm bottled water. Responsive staff, can communicate your needs via WeChat, very convenient. There are 3 lifts, very convenient. Snacks and drinks are free. Bath robes, room and bath slippers are provided too. Awesome that we stayed on the same floor as the lobby, very convenient. Location is near metro, malls, shops, and attractions, very convenient. I like that there are bath robes and different types of towels provided. What we think can be improved: We thought the big bath was indoors and wouldn’t be so cold in the winter but it has two open windows and it gets quite cold when the wind blows. It takes about 1.5h to fill up about 60-70% of the tub and you need to tap every 30 minutes or so to keep the water flowing. Quite time consuming to get it ready for a bath. Housekeeping is inconsistent, the cleaner left a towel on the floor on one of the days, left a cup unwashed, took away our straws and left the sink cover by the sink instead. They have a centralised heating system so it can get quite hot but the staff offered us a fan and we opened the balcony door for wind to enter so it was comfortable to sleep at night. There was some drilling going on in the early morning around 9-10am, it was just opposite our room so it disrupted my sleep, would be better for them to schedule it during non-sleeping hours. When we were checking out, the staff at the counter shared about them getting audited and if we don’t give a five star review, they will get a fine, I had never heard of it from other hotels and found it quite strange. She was insistent on us doing it on the spot even though we have to catch a train, that was not pleasant. We just went ahead to rush for our train. Not much to watch on the TV unfortunately.
Hotel near Sanyang Square (Downtown) and Railway Station Area, Wuxi
Price per night fromS$ 98
9,5/10
Outstanding
Check in was not that easy since nobody was at reception - it was however very late in the evening. Rather than that everything was very good, nice accommodation, cleanliness, organisation. Thanks! Rafael
Food: Breakfast was varied, with western,asian and local. We had Dinner at the main buiding using Meituan set menu and it was a good deal, as the 2 person deal is enough to feed 4 and tasted quite delicious. Location: it is a resort so you are going to spend most of the time on the resort ground. We booked 3 day 2 night and the time was enough to explore everything. Nice scenery. Amenities: only a few activities were covered in our package so it will depend on your package. The package was confusing and we didnt know exactly all the activities that were free or cost extra. The reception on check in should have explained all of this upon check in, but maybe they are not trained, or maybe because our accomadation at pinecone is considered 4 star so they used lower quality staff. All the free stuff are a bit lame and service was poor except for the craft lady who actually showed us a wechat app for the hotel where free activity voucher can be found. They outsourced the activity area so that is really poor decision as it hurts the brand image due to service levels. For hotel staff, thumbs up to the shuttle ladies, who you call to get from one place to another. They are prompt and speedy. Service: check in staff was professional but not warm. As mentioned, the activity area is outsourced so most staff are cold and seemed rude, except for the craft lady who was actually decent. But considering this resort and the type of guest, i would consider this really bad. Cleaniness: the room is very clean, a bit worn (see pics of wall), but it feels quite clean.
The hotel is conveniently close to Gulou metro station so moving around the city is easy. The hotel staff are very friendly and accommodating. I also enjoyed my room - great lake view and comfortable room.
The hotel is conveniently located, with free parking for those driving. The natural hot springs are tranquil and relaxing, completely soothing any fatigue. The staff were excellent and attentive. The afternoon tea and breakfast were plentiful. It was a truly wonderful experience, and I'd definitely go back.
This hotel was really great. Room was very spacious and modern, while still feeling historic and staff was very professional. One thing I’d say is that it’s located in a like the most touristy area, which is fine, but when entering and exiting the hotel you will have to push through crowds who are trying to see the weaver in the pre lobby which was a bit annoying.
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