InterContinental Hotels NANJING by IHG

Extremely satisfied! The moment we arrived, someone immediately came to greet us, helped with our luggage, and proactively asked if we needed help taking it to our room. They even gave us a free upgrade to a better room type during check-in! Our butler, Luanne, recommended attractions during our stay, helped us with our belongings, and consistently followed up on our stay until check-out, even asking if we needed any other services. The hotel's location is excellent, and the room view is also very good. We also ordered room service for lunch, which was quite tasty, haha. Overall, I think this hotel offers excellent value for its price point.

Excellent stay, Alice arranged everything perfectly. The room was great, very spacious and comfortable with a wonderful view. Thanks to Alice's room setup, my girlfriend and I had an unforgettable anniversary. Breakfast was delicious too. We'll definitely be back!

My overall experience during this stay was just average. The hotel's facilities were decent, but the service had significant shortcomings. During check-in, the front desk staff seemed unprofessional while checking my personal and identity information. They asked too many questions in an abrupt manner, lacking necessary explanations and communication, which made me feel my personal privacy wasn't fully respected. The waiting time was also quite long, as the staff seemed unfamiliar with the system, repeatedly verifying the same information and affecting the efficiency of the check-in process. As a guest, I understand that hotels need to verify identity information according to regulations. However, I hope the staff can receive better training to improve their service attitude and professionalism while ensuring compliance. They should explain the reasons and procedures for identity checks to guests to reduce unnecessary concerns. I hope the hotel addresses this issue and further optimizes the check-in experience.

This is an older five-star hotel with pretty complete facilities, excellent service, and very convenient transportation. The bed was a bit too soft for my liking, but that's a personal preference. Cons: 1. Since it was renovated a while ago, the room facilities are a bit dated and lack smart features. 2. I have to mention the disposable slippers – they really don't match the hotel's caliber. 3. The breakfast buffet was just average, nothing special compared to other hotels in the same star rating.

Extremely satisfied! I booked this room for my child to rest during their university entrance exams. Upon learning about the situation, Hotel Manager Cora specially arranged a quiet room and thoughtfully sent fruit for lunch. I'd like to express my gratitude once again to Cora for her dedication and thoughtful care. And I hope my son's exam scores will make me just as happy!

This is the third InterContinental I've stayed at, and definitely the worst. The staff seem untrained, which is a real shame given the excellent location. I had quite a few uncomfortable experiences, but I'll stick to the two main ones. First, we went to the bar on the 78th floor in the evening. We were told only drinks were available, no snacks, which was fine. My friend and I were chatting in a corner when, at 11:45 PM, a spotlight directly above us suddenly switched on. It instantly felt like we were center stage. I had a hunch, so I asked a staff member and confirmed the bar closed at midnight. I told them, "If you want to remind guests the bar closes at midnight, there are more gentle ways than shining a light directly in their face." The staff member replied, "That's not what I meant." Okay, if you say so. Second, the next morning around 8 AM, we went for breakfast. Despite there being no queue, a staff member tried to seat us far from the food area. (At this point, a supervisor-type staff member made eye contact with another server and even squeezed their hand, which I found quite amusing.) I asked, "Are there no tables inside?" and was told the tables inside were too small. After I insisted on checking inside, I found plenty of empty tables, and the space was not cramped at all. Still, a staff member persisted in trying to guide me to a spot she deemed appropriate (which had an unsatisfactory view and lighting). I told her, "When there's no queue, I don't need your guidance; I can find a seat myself." She then recited a standard spiel to me. I simply ignored her. Later, a staff member who had previously added me on WeChat asked for my feedback, and I shared these issues. That afternoon, a person claiming to be the duty manager called me, asking me to cancel my platform booking and settle the bill privately for 1250 yuan (I had paid 1387 yuan online). It was truly a 'can't-tell-whether-to-laugh-or-cry' moment. InterContinental was trying to privately resolve these basic service issues, but only offered a 10% discount contingent on me canceling my booking. It's not that I don't like money, but I'm not that desperate for a hundred-odd yuan, am I? To sum up, I won't even bother mentioning the food or decor, as those are highly subjective. Compared to the InterContinental hotels in Thailand and Wuhan, the Nanjing branch genuinely made me feel uncomfortable at every turn. In one sentence: "I don't care what you think, I care what I think." If they had been good enough to make me *not* notice these issues, it would be one thing, but they couldn't even manage a superficial effort. I suggest they focus on user experience, thoroughly review their processes, and stop relying on their brand name.

I booked the InterContinental Nanjing when they had a promotion going on. It's probably the tallest hotel in Nanjing, and you can really see its former glory. Our butler, Alice, was so nice; she even helped me with my takeout and was super quick to assist with any requests I had. The location is really convenient for visiting Hongshan Zoo and getting to Nanjing South High-speed Railway Station. It's only two stops to Xinjiekou, and it's right next to a subway station, which is incredibly handy! The price was excellent when they had the special offer!

Excellent location, convenient for exploring the surrounding areas. Cora's service was thoughtful and attentive, definitely five stars! The bedding in the room was soft and comfortable, and the buffet offered a wide variety of choices. A fantastic option for a trip to Nanjing.

InterContinental Nanjing Greenland is definitely the top choice for a trip to Nanjing! It's a Nanjing landmark, directly accessible via Metro Line 1/4 at Gulou Station, making transportation super convenient. The high-floor rooms feature panoramic floor-to-ceiling windows, offering breathtaking views of Xuanwu Lake, Purple Mountain, and the city skyline. During the day, you see picturesque mountains and clear waters, while at night, the city lights sparkle. The service is attentive and thoughtful; they proactively upgraded our room and offered complimentary welcome fruits. The location, views, and service are all impeccable – a must-stay when visiting Nanjing! Many thanks to Bess for the arrangements too! 😀😀