Shangri-La Nanjing

The reason I'm giving this particular Shangri-La in Nanjing, Jiangsu province, a 5-star rating is because of the incredible staff who consistently deliver surprising and memorable experiences. They work across various departments and roles: The Vice President of Operations and Area General Manager, who worked tirelessly even when ill until he finally sought medical attention; the Resident Manager, with over 20 years of experience; the Assistant Manager of the all-day dining restaurant, who provides meticulous table-side service; the Horizon Club Lounge Supervisor, who is incredibly attentive, remembers guest preferences, and is always one step ahead with service; the Service Director of Jiangnan Wok, who has dedicated 12 years to meticulously operating the Jiangnan Wok Chinese Restaurant; and the concierge from Heilongjiang, who is truly a shining star and a brilliant representation of Shangri-La!

The room's location is excellent, with large floor-to-ceiling windows offering fantastic views. The helipad on the top floor also boasts great scenery. The hotel service is also very good, and the butler's one-on-one service is very attentive!

I was very impressed with the service at Shangri-La. My family and I stayed there twice, and they even upgraded our second room. What really stood out were the excellent water pressure in the shower and the super quiet central air conditioning, which shows the hotel's dedication to engineering. The attention to detail truly reflects its old-brand, five-star status. A special thank you to our butler, Ada, who prepared a baby cot and children's amenities in advance, and thoughtfully provided extra bottled water for making formula. The concierge service was also exceptional, making travel much easier. They pre-registered our license plate, saving us the hassle of scanning QR codes repeatedly for entry and exit. Late check-out and welcome fruit are, of course, standard for a five-star hotel. The Jiangnan灶 restaurant downstairs is one of only two Black Pearl + Michelin restaurants in Nanjing. It gets fully booked, so reservations are a must. The hotel greatly catered to our family trip, as we prefer not to plan too much. The 360-degree Jinling view from the helipad is stunning, and the location is convenient – just a tunnel away from Hongshan Forest Zoo. Plus, there's a wide variety of famous takeout options nearby. All in all, the hotel's quality is guaranteed, and the management is well-organized. The experience was truly great, and I'll definitely choose Shangri-La again on my next visit to Nanjing!

The hotel's location is excellent. It's a three-minute walk to Metro Line 1 and a five-minute walk to Xuanwu Lake. There's also a bus stop right outside with direct service to the Nanjing Museum. The staff are proactive and enthusiastic, and the facilities are very clean and tidy. I'll definitely stay here again on my next trip.

1. Excellent location, right by Metro Line 1. 2. The suite is well-maintained with a classic, high-standard hotel design. 3. The restaurant was a pleasant surprise; the Jiangnan灶 on the first floor is definitely Michelin-worthy and it's a shame it hasn't earned a star.

My stay at the Shangri-La Hotel was excellent. The service was warm and welcoming, the facilities were top-notch, and everything was spotlessly clean. The environment was also beautiful. A special mention goes to the Chinese restaurant on the first floor; the food was absolutely delicious. The breakfast buffet was also quite extensive.

The hotel's guest relations team proactively confirmed my preferences before arrival and was incredibly responsive and attentive throughout my stay. The Executive Lounge at the Horizon Club offers breathtaking lake views, and the food is exquisite. The atmosphere is serene, and the service is professional yet discreet, attentive without being intrusive. The scenery was healing, and the service was heartwarming – a truly wonderful trip to Nanjing!

My overall experience during this stay was pretty average. The hotel's location is good, with convenient transportation, and there are dining and shopping options nearby, making it easy to get around. Check-in at the front desk was reasonably efficient, and the staff were polite. The room's cleanliness was generally up to standard, and the bed was tidy, but some facilities were a bit dated, showing signs of wear and tear. The soundproofing was decent; I could occasionally hear noises from the hallway and neighboring rooms at night. The breakfast selection was quite varied, but the taste wasn't particularly outstanding. Overall, the hotel meets basic accommodation needs and offers reasonable value for money, suitable for short business trips or travel. However, if you have higher expectations for accommodation quality, there might be better options.

I stayed here to visit Xuanwu Lake. The front desk lady was incredibly helpful and patient. The room was spacious and bright, with everything you could need. The breakfast, which I was really looking forward to, definitely made the trip worthwhile – the duck blood and vermicelli soup, mini wontons, beef pancakes, and waffles were all delicious. I'll definitely stay here again if I have the chance.