GGuest UserThe hotel offers a butler service, and the butler sends daily updates on show times and weather conditions within the park, promptly addressing any queries. The hotel environment is excellent and very beautiful. You can walk directly to Ocean Kingdom, and it feels incredibly close, just a 2-minute walk, so no need to worry about getting tired. The front desk was efficient with check-in and check-out, and the staff were polite, very nice, and professional, always providing answers to questions. The room decor was warm and lovely. We could return to the room to rest anytime, and there's free in-park transportation within the resort, making getting around very convenient. We'll definitely stay at the Penguin Hotel again! WiFi is provided and runs smoothly, and there's an LCD TV. The faucet water flow is good, the bathtub is clean, the shower water pressure is ample, and hot water comes quickly with plenty of volume. The wet and dry separation design is scientifically reasonable. The room facilities are ample, the room is warm and comfortable, the bedding is soft and comfortable, spacious, bright, clean, and tidy. Both the buffet breakfast and dinner offer a rich variety of dishes, suitable for the different tastes of the whole family, from old to young. The dining options are extensive, with diverse breakfast choices, amazing taste, and a beautiful environment, offering both Chinese and Western options. The entertainment facilities are abundant and fun, allowing children to play to their heart's content. The hotel also has many entertainment facilities, such as the Penguin Fun Castle, fitness center, and foot massage center, catering to different needs. The concierge staff's service attitude was good, and luggage storage was super hassle-free. Check-out was very convenient. I highly recommend everyone choose the Penguin Hotel!
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