This was the best hotel we stayed at during our trip to Malaysia. Check-in was a breeze, and the room was spotless. It even had a kitchenette with a bar, a washing machine, swimming rings, laundry detergent, and dish soap – everything you could need! They also upgraded us to the 33rd floor. The rooftop pool on the 36th floor offered a panoramic view of Georgetown. It was truly an amazing experience. There are plenty of food options, attractions, and convenience stores nearby, making it super, super convenient! I'll definitely be staying here again. Highly recommended!
The building is very new. We stayed in a two-bedroom apartment on the 27th floor, and the balcony view was fantastic. The room was extremely clean with fresh and comfortable decor. The bedding and towels were new and spotless.
The hot and cold water dispenser was super convenient, with clear instructions posted right next to it. It was very quiet at night, without the usual rumble of Southeast Asian motorcycles. The location is convenient, within walking distance to many teahouses where you can enjoy a local breakfast. The only thing to note is that the smaller bedroom has no window, but there was no strange odor in the room, so it wasn't an issue at all.
Overall, the stay was okay and fairly comfortable. The location is excellent and very convenient. However, there were several issues with the room details and service. Some areas of the room did not seem to be cleaned properly — there were a few hairs found in the shower area, and the tissue supply was not refilled promptly and ran out very quickly. In addition, the amount of shower gel and shampoo provided was too little and definitely not enough for two people.
The service also felt quite slow and inefficient. It was my first time experiencing a hotel breakfast buffet that required guests to queue for a long time due to the limited seating space. Furthermore, although check-in time was supposed to be at 2 PM, when we arrived close to 3 PM, the counter staff informed us that the room was still not ready and we had to continue waiting, which was quite disappointing and should not have happened.
That said, despite these issues, the overall stay was still reasonably comfortable and the hotel offers decent value for money.
There is no sufficient space for guests drop off and pick up and for if there are two to three cars the area before hotel will be messed up and stuck together! The enclosed captured screen from goggle map is self explanatory !
Every morning commencing 8:00 am to 09:00am there will be large trolleys outside the rooms and on upper floors transferring towels and other amenities around and the sound like you are sitting by the railway while the trains are crossing which was rather annoying. You will hear staff talking or chatting together and the metallic service door slamming during that period.
Most interesting is every day the housekeeping has left souvenirs to us. The first day was a toilet brush and the second day was a cigarette lighter.
Last but not the least when we approached the concierge to get the luggages while the car was waiting just outside the hotel main door the bell boy asked my wife to move the luggages by herself and the distance was only 3 meters away!
I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
Although we only needed a one bedroom apartment, we booked a two bedroom as that was all that was available at the time. We were really looking forward to having some space after spending the last couple of weeks in hotel rooms, so we were pleasantly surprised when we were offered a 3 bedroom apartment as none of the two bedrooms were ready. It was fabulous, lots of space and way up on the 32nd floor which makes for quite the view. Great place, the pool was fantastic and it's in a great location with a small beach out front (note this is not walkable at high tide).
Thing that could be better is a few more supplies/furnishings. Although we had a balcony, there were no tables or chairs for outside (we did ask but nothing was available) and although we had dishes and cutlery for 6 people there was only one medium sized frying pan and one medium sized saucepan, which made for some creative cooking. But we would go back again especially for a longer stay.
Had an excellent stay here. Greeted with dessert when we reached for check in. Check in and check out process was smooth. Porch parking was available onsite. Staffs and security was extremely welcoming and friendly. Room was spacious, and clean. Air conditioning was working well. Toilet was clean. Thank you for the excellent stay. And thank you for the birthday cake!
The room was extremely comfortable overall — it was spacious, clean, and very well-maintained, with everything feeling new and in great condition. The location was also very convenient, making it easy to get around and access nearby attractions. I especially appreciated how tidy and well-kept the room was, which made the stay even more pleasant. I would definitely come back again on my next visit and highly recommend this hotel to others.
Chose this hotel for an early morning flight. The front desk staff seemed a bit out of it, maybe due to the hot weather. The hotel restaurant had pretty good food, and the pool was nice and uncrowded. The free airport shuttle was perfectly on time. I'd definitely recommend it as a transit hotel.
Easy to check in, very very clean, location is the best in town and host is also very responsive. View is amazing and this unit provide very complete amenities unless for the washing machine. Me and my mom had a very spectacular experience staying here and this is our first staying in macalister 22. Hope the price wont rise and we still can go back in our next visit. Definitely will recommend this unit to my friends and family. #32-16
Very Good
99 reviews
8.6/10
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8,1/10
Very Good
This hotel have fantastic location. Walking distance to many great local foods. Have Gym, Swimming pool, FOC Parking.
Hotel reception to restaurant staff are polite and professional. They even what's app me after check in to check how is my stay. Breakfast variety and quality is good. Will come back in future
I booked the hotel for family members travelling to Penang. One thing that stood out is the excellent location. It is super convenient and within walking distance to many hawker centers, street food and nearby attraction. Highly recommended!
First time staying at the Grand Ol Dame of Penang, celebrating its 140th anniversary. Stayed for 2 nights and the experience was great. Room was spacious and comfortable, facing the sea and you wake up to the sounds of crashing waves. Service was excellent. Breakfast was great, with cook-to-order char koay teow and roti canai, in addition to the standard eggs station. Hotel location was strategic, with plenty of food options a simple Grab ride away. The only thing lacking was the TV, coffee machine and fridge in the room, all of which could use an upgrade.
Fast check in process by Mr Saran. Easy parking access (no need to take any parking ticket. Receptionist will register your car plate number and you can enter and out from parking lot how many time you want). Requested birthday decorations and im so happy when i saw the decoration. It was so amazing! And we get small cake too! Thanks St Giles Wembley Penang for this hospitality! Booked Premier King room. I was impressed by the cleanliness and comfort room. The room was spacious. The bed was comfortable just the pillow is a bit hard for me. Nice view from the room. Quiet room. Breakfast 9/10. Many varieties of food. Delicious! Especially the taufufa. I repeat 3 times 😊. Gym is pretty nice and had adequate equipment. Pool view is Komtar 💜 Great location. Walking distance to 1st Avenue Mall, and most places. Hope this hotel will maintain the services, and cleanliness for long time. Will certainly return to St Giles Wembley Hotel on my next visit to Penang.
My stay with OZO Penang was truly awesome! From the moment I arrived, the staff were incredibly friendly, welcoming, and always ready to help, which made the experience even more enjoyable. The hotel facilities were well-maintained and comfortable, perfect for both relaxing and getting around the city. The breakfast spread was a real highlight, a great variety ranging from delicious local dishes to a lovely cheese platter. There was everything from a freshly prepared egg station to a fun ice cream corner, so there was something for everyone. Overall, it was a fantastic stay, and I would definitely recommend OZO Penang to anyone visiting Penang.
This hotel located at central of Georgetown just opposite Komtar. It's very nice view from the swimming pool at level 14. We booked the Serene Suite has two bathrooms and very spacious cosy unit. The room is clean but cushion sofa don't seem to have cleaned so there's a smell. Crew service are very friendly and welcoming guests. Overall we enjoyed our 4 nights stays. They also offer shuttle to nearby breakfast spot.
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