GGuest UserThe hotel's facilities are a bit dated. The cabinets, doors, and bathroom counter in the room all show their age, and there's no magnifying mirror at the vanity. This likely relates to when it was last renovated; it's not very stylish, but it is clean, which is good.
The service, however, is excellent, meeting five-star hotel standards without a doubt. They provide disposables, complimentary bottled water, welcome fruits, a breakfast buffet, and executive lounge access (depending on room type). The restaurant's decor has also been updated.
I had a great experience with one particular staff member. I had booked an executive room, and upon check-in, the front desk assigned me a connecting room without informing me. The soundproofing was terrible; I could clearly hear people showering and talking in the next room, which severely disrupted my sleep. After I explained the situation to the front desk, they worked hard to switch me to another room of the same type, which was much better and very comfortable. I'd like to especially commend Hanz at the front desk for their prompt action in changing my room, which allowed me to get a good night's sleep.
Regarding the location, just across the road is Shangri-La's Jen hotel. Its decor and facilities visibly appear newer and better. However, it's much lower in height and doesn't offer the good views this hotel does. If you're looking for a sea view room, this hotel is worth it. If views aren't a priority, you might want to compare the two.
This hotel is about 1km from many attractions in the old town, including Jay Chou's favorite restaurant, the street art murals, Kimberley Street Food Night Market, and Chew Jetty. These are all pleasant to explore in the evening. It's too hot at midday, so I'd recommend taking a taxi or staying at the hotel.
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