Hotels With Pools in Quintana Roo, Mexico

I used to always use ********** for our family trips several times a year, but this time I tried Trip.com because the prices were better. However, the service at the Aloft Cancun hotel counter was rude and unpleasant due to a male staff member. I've stayed at various accommodations in different countries before and never felt such unpleasantness until now, here in Mexico. Yesterday, I couldn't wash my hair because the shampoo dispenser was empty. Today, after returning from a tour, the shampoo dispenser was still empty. I had to go down to the front desk with wet hair while showering to explain the situation. This was the first time something like this happened, so I was flustled. The female staff member today was much friendlier compared to the male staff member yesterday. I'm wondering if this is because I booked through Trip.com, or if the Aloft hotel's service itself is poor. I've booked my upcoming 3-night stay in Mexico City through **********, starting tomorrow. I want to compare the service. Also, the airport pickup service through Trip.com was a mess, so I canceled tomorrow's airport drop-off and booked an Uber instead. For this Mexico trip, I used Trip.com for airport pickup/drop-off, hotel bookings, and flight reservations. At least the flight reservation part was well-organized; they provided information like arrival times and gate numbers, which was the most satisfying aspect.

As a resort hotel, the location is excellent and the service is first-class. The facilities are old. There is always a musty smell in the room when the air conditioner is on. It disappears when the balcony door is opened for air circulation. In short, it is still good and the CP value is relatively high.

Best place I’ve stayed at in the last 5 years of travelling this place is amazing loved every second of it. Had one issue with security bringing a girl in who was up my a$$ but we got her a day pass like we intended too and we were all good again. Least you know security is good so again couldn’t recommend a place better and for the price this is a BARGAIN

Upon check-in at 1 PM, the hotel initially tried to fob us off with a subpar room on the second floor. We had to wait until 3 PM to finally get a room on the sixth floor, only to find the entire floor under renovation with construction workers and materials filling the corridors. This was truly embarrassing for an InterContinental property. When we tried to change to a lagoon-facing room, several front desk staff members shirked responsibility and passed the buck. It took another hour for the lobby manager to finally offer us a spare room on the fourth floor. This hotel is riddled with issues and constant hassles. I strongly recommend avoiding it!

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

The hotel is really good. I booked the hotel with a nervous mood. But I was very satisfied with the final result. Facilities: To be honest, the facilities are a bit old. The air conditioner at the front desk is not cold (the room is cold). The room facilities are old. I found that the faucet was broken on the first day. Several holes of the shower head were blocked, causing water to leak. Hygiene: It was cleaned very cleanly. Environment: The hotel environment is very good. It has its own beach. The beach is fine, there are many parasols and many places to lie down. There are four hotels in total. Two of them require reservations. Generally, you can make an appointment as long as you make an appointment in advance. The hotel we booked is more delicious, especially the sunset barbecue, pasta and even salad, which are all above standard. Service: Amigo is really good. We did not give tips specifically. They are also very enthusiastic. Whether you give or not, their attitude is very friendly.

There are few people, the service is good, the hotel is large and magnificent, and the bus stop is not far away. The sea view is beautiful, and the merchandise department downstairs is full of goods, which are very expensive but very beautiful. There are two huge lizards at the door!

When i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But... 1. This is like 3 stars hotel. 2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes 3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay.... 4. No any amenities. Just pool and restaurants. 5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars. 6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):) So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.

Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.

The hotel's facilities are top-notch, but the restaurant's food is quite mediocre and doesn't match the hotel's caliber. The location is inconvenient; you can only rely on local taxis, which are very expensive, and there's no Uber available. I'd recommend staying in Cancun next time you visit Tulum.