Hotels With Pools in Henan, China

"If you're a frequent InterContinental Marriott member, you'll immediately feel the helplessness of the staff. The reception staff are perfectly fine, indicating the hotel owner and operator's fault. Furthermore, the prices are ridiculous. This is likely due to the current boom in cultural tourism, where hotels like these, seemingly renovated, charge 1,600, 1,800, or 2,000 yuan per room. Maintenance is also poor. Having only recently opened, the walls are filthy, and the dirt and scale in the bathroom corners are difficult to clean. They're charging chain resort prices, but in reality, they're just a nice-looking B&B. I wonder if this situation will improve. The hotel environment is quite nice, but once inside, the rooms are utterly awful; not a single spot is clean. If the price was in the 500-600 range, I might be able to tolerate it. The public areas are quite nice. The initial comment about the staff being helpless stems from two factors: a. the staff is too small, and b. the owner or operator clearly hasn't trained the staff to the standards they typically charge for rooms in the 1,000-2,000 range. There's no complete check-in process. We arrived early but received no wait time. We called three days beforehand and were told they would call us the day before to check in and check our arrival time, but we couldn't wait any longer and called back the night before. When we arrived a little after 11:00, the restaurant was using a massive blower to blow the floor, which was damp from fresh mopping. The room wasn't cleaned properly. Later, I saw the front desk lady, who looked like a supervisor, helping clean the room. They really did a great job, and one staff member even offered to help me carry my things, which was kind of nice of them. However, the operations team hasn't trained them on a better service experience. All these issues don't justify the price. If you want to check in, just go and order a coffee."