The location is excellent, with access to two subway lines. It's part of a cluster of three hotels: Alfa, Beta, and Delta. You can reach the Red Wall in under 30 minutes. Around the hotel, there are Chinese restaurants, places to buy SIM cards, currency exchange, and a supermarket. The rooms have air conditioning, a mini-fridge, a hairdryer, and a heated towel rail for drying clothes. The only downside was that the power outlets on the desk were local, which was inconvenient. The shower is in a bathtub with a screen, and it feels a bit cramped when standing. The carpet is also a bit old. The hotel is always bustling with guests, indicating its popularity. Check-out is simple – just drop your card at the front desk and you're good to go. I'd recommend it.
This is definitely not a 5-star hotel.
The room is generally clean, but the stains on the furniture ruin everything. You can hear the subway very clearly. There are no glasses in the room.
Breakfast is a 2-star. The selection is very limited. It's also a 2-star restaurant. It's edible, but the food is frankly disgusting.
I'm only giving it a plus for the spa and the wonderful Thai girls who really help your back, and the location. It's a historic place, after all.
Everything else is really bad. I have something to compare it to. If we're aiming for European prices, then we should match the quality. For example, in Vietnam, for that price, you'd get a wonderful room at the Marriott, where the food is delicious, the staff is friendly, and it's spotlessly clean.
My business trip was short, but the itinerary was subject to many changes. Especially in the later stages, I was eager to secure a room and overlooked the ”non-cancellable” clause, which caused some issues. Ultimately, thanks to Ctrip's customer service, who communicated and advocated on my behalf, most of the changes were accommodated. The hotel was also quite flexible, meeting our requests for extending our stay in the same room and granting a late check-out. Subway access is convenient, and the garden across the street offered a pleasant view, helping to ease homesickness. However, the Chinese restaurant downstairs is quite pricey; I wouldn't easily spend 100 RMB on a bowl of wontons.
The room is not big, you need to ask for slippers and toothbrushes, the breakfast buffet is quite rich, the hygiene is quite clean, the front desk service is not bad, everyone can speak English, so communication is not too difficult, the hotel is not far from the subway, about 10 minutes walk, the transportation is OK
Hello to the esteemed management of Novotel Moscow, I am guest Saja Al-Mutawa. I would like to inform you of my extreme dissatisfaction with the receptionist Varvara's treatment of me upon check-in. My reservation was from 6/18/2025 to 6/22/2025, two rooms for four people, reservation number (). The full amount of the stay was paid via Trip.com. My flight was delayed, so my check-in was delayed that day. This was a delay from the airline, and I bear no responsibility for it. I arrived on 6/19/2025. I contacted the reception before that, and informed them that I would be delayed about four times, and the employee told me that it was fine as long as the reservation was paid. I also contacted the Trip.com app, but upon arrival at the hotel, I was told that the reservation had been canceled!! How I contacted you several times and each time I was told that my flight was delayed and my reservation was paid for. After many attempts that lasted for hours and I explained my situation that I was with an elderly person with cancer who was receiving chemotherapy and was very tired, our passports were taken and we were given rooms. I am very upset with this unprofessional treatment and will not give the hotel a good rating despite my great satisfaction with the place and rooms.
There is a shopping mall opposite the hotel, two subway stations are a few steps away, and there is a beautiful park behind it, which is very convenient for shopping, traveling or relaxing. There are washing machines, stoves, pots and pans in the room. Breakfast is made to order, and I think the taste is average. The front desk does not help to receive express delivery, which is not good.
The apartment was very convenient. You could cook noodles, and there was a microwave. Downstairs, there were restaurants, and a supermarket wasn't far away. There's also a park nearby, and it's just one stop from the exhibition center, very close. The environment is great. However, the front desk didn't speak English, and breakfast was a bit basic. I'd suggest buying groceries at the supermarket and making your own meals. It's about a 15-minute walk from the subway station. One of the subway exits leads to three shopping malls.
During my stay, my towels were never changed, and no one cleaned the room. I initially thought this apartment didn't offer such services. But then I stayed at Ye's Technology Park branch, and they did offer cleaning and towel changes, and it was excellent. Here, when I requested cleaning, shower gel, and towel changes, they only changed the towels. The cleaning was completely skipped, and I had to go downstairs myself to get shower gel. Next time, I'll definitely stay at the Technology Park branch.
P.S. The food at the downstairs restaurant is quite good.
The hotel is new, the environment is good, and the breakfast is also great.
Great
135 reviews
9.2/10
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GGuest UserThe location is excellent, with access to two subway lines. It's part of a cluster of three hotels: Alfa, Beta, and Delta. You can reach the Red Wall in under 30 minutes. Around the hotel, there are Chinese restaurants, places to buy SIM cards, currency exchange, and a supermarket. The rooms have air conditioning, a mini-fridge, a hairdryer, and a heated towel rail for drying clothes. The only downside was that the power outlets on the desk were local, which was inconvenient. The shower is in a bathtub with a screen, and it feels a bit cramped when standing. The carpet is also a bit old. The hotel is always bustling with guests, indicating its popularity. Check-out is simple – just drop your card at the front desk and you're good to go. I'd recommend it.
GGuest UserHello to the esteemed management of Novotel Moscow, I am guest Saja Al-Mutawa. I would like to inform you of my extreme dissatisfaction with the receptionist Varvara's treatment of me upon check-in. My reservation was from 6/18/2025 to 6/22/2025, two rooms for four people, reservation number (). The full amount of the stay was paid via Trip.com. My flight was delayed, so my check-in was delayed that day. This was a delay from the airline, and I bear no responsibility for it. I arrived on 6/19/2025. I contacted the reception before that, and informed them that I would be delayed about four times, and the employee told me that it was fine as long as the reservation was paid. I also contacted the Trip.com app, but upon arrival at the hotel, I was told that the reservation had been canceled!! How I contacted you several times and each time I was told that my flight was delayed and my reservation was paid for. After many attempts that lasted for hours and I explained my situation that I was with an elderly person with cancer who was receiving chemotherapy and was very tired, our passports were taken and we were given rooms. I am very upset with this unprofessional treatment and will not give the hotel a good rating despite my great satisfaction with the place and rooms.
MM251354****This place is perfect for solo travelers – it's affordable, and the location is great, right by a subway station. I actually came here on a recommendation. The mattress is really comfortable and springy. Just make sure not to disturb other guests during your stay. The only downside is that the washer and dryer are really inconvenient to use, especially if you don't understand Russian and haven't used them before. Plus, you only get an hour and a half to use them, which feels a bit rushed.
IIri_AsiaOne of the best hotel near Arbat street. The location is really convenient with an underground station just across from the street. The staff is friendly and helpful, always greeting people with a smile. The room is spacious and clean with all the amenities you need. We didn't have breakfasts in the hotel, as there are many nice coffee shops and restaurants around. Overall, it was a wonderful stay!
GGuest UserОдин из любимых отелей теперь. Мне понравился дизайн - современно, стильно, дорого. Номер Делюкс маленький (для центра города размер 👍), но уютный и продуманный. Есть чайная станция и кофемашина. Очень понравился ресторан - еды для русского человека ооочень много и на любой вкус, все классно и качественно приготовлено, в масле ничего не плавало))) Нигде такого не видела- можно заказать омлет/ яичницу/ кашу на барной стойке через терминал, потом взять номерок и ожидать свое блюдо за столиком. Кстати, омлет был очень нежным. Ресторан протянулся вдоль больших окон, и это большое удовольствие за бокалом шампанского наблюдать за утренней Москвой с высоты. Вид совершенно потрясающий, отличается от того, что мы привыкли видеть «с ног». Да, и посуда в ресторане в самое ❤️
Нельзя не отметить персонал: девушки на ресепшн, ребята в ресторане, белл бой - все были учтивы и гостеприимны. Мы много путешествуем не только по России, но и по другим городам мира, и с уверенностью могу сказать, что здесь очень здорово выдержан баланс стоимости и качества. Уезжали из отеля с самыми приятными впечатлениями
GGuest UserFacilities: This is a well-established hotel. While it offers all the essential amenities, its style and decor definitely show their age.
Cleanliness: The hygiene conditions were excellent, and daily housekeeping was very thorough.
Location: Situated very centrally in Moscow, it boasts convenient transportation and lovely views. The only slight drawback is the occasional noise from motorcycles roaring past outside the window, but I understand this is often unavoidable in such a prime location.
Service: My interaction with the service staff was limited due to a language barrier and not having opted for breakfast, so I can't comment extensively on their service quality.
GGuest UserA clean and wonderful hotel, about a 12-minute walk from Red Square. The staff are helpful and cooperative; they have a map of Moscow and are happy to assist you. The accommodation is comfortable, and the rooms are cleaned excellently and daily. The only downside is that some rooms only have a view of the reception area, and even when requesting a room with a view, you might not get one, despite my reservation being for a city view. However, would I repeat the experience? Yes, absolutely. There's also an excellent coffee shop and a very good Lebanese restaurant.
AAiwandexiaochihuo_jiaUpon entering the Hotel Metropol Moscow, I was captivated by its classic and sophisticated ambiance. It felt like stepping back a century, yet at the same time, it was incredibly comfortable and didn't feel dated at all. The hotel's location is incredible, just a few minutes' walk from Red Square and the Kremlin. At night, I could see the lights of the Bolshoi Theatre across the street from my window – a breathtaking night view. My biggest surprise was the breakfast. Eating under the vast glass dome, accompanied by a harpist, it felt like I was in a movie. It felt more like a historical landmark than just a hotel. Staying here was truly a special experience.
ЭЭлечкаI had a wonderful time! Celebrated my birthday 🥳
They gave me a delicate piece of cake as a compliment. I loved it ☺️ and the amount of Italian brut I consumed at breakfast… created a magical atmosphere))
I especially loved the music playing during breakfast. Retro melodies from childhood… nostalgia.
Thank you 🙏🏻
The view from the room overlooking the city. Beautiful! The only downside is that Moscow was buzzing until 6am. It's true, Moscow doesn't sleep at night. Like the mafia 🤭
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