Hotel near City Center,Kota Kinabalu87.6% of visitors choose this area
GGuest User2026.05.31
The room was great, definitely on par with a 5-star hotel in China. They even had Chinese power strips in the room, so no need for an adapter, which was super convenient. I highly recommend this hotel, it's a really good one.
I have stayed in this hotel before and this time round I chose to stay in this hotel. It was a good selection because it’s convenient for my business purposes. It’s close to the airport and easy to grab rides. However, this time round the room was not up to par because the air-conditioning was not working in pristine condition, room felt rather warm.
Hotel near City Center,Kota Kinabalu87.6% of visitors choose this area
GGuest User2026.06.07
Room is spacious and clean. Bathroom provides toiletries with very good hot and cold water pressure for bathing. We have a bery good view of mount kinabalu in the clear morning at room 941.Good spread of breakfast and pool is also available. Bed is comfy. Overall , i have an excellent stay at Promenade hotel and it is close to the Airport. Grab car is easily available.
Hotel near City Center,Kota Kinabalu87.6% of visitors choose this area
AAnonymous User2026.06.07
The room was old, very small, and the soundproofing was terrible, making it hard to sleep. On top of that, the window couldn't be opened, leading to a strong, unpleasant musty smell inside. They don't provide bottled water; you have to get it yourself from the hallway. If these things bother you, think twice before booking.
Hotel near City Center,Kota Kinabalu87.6% of visitors choose this area
QQingchongdaodao2026.06.09
The location is excellent, just a 5-minute walk from Gaya Street and a 5-minute walk from the durian market (the durian night market is only open on weekends and gets really lively at night – remember to bargain!).
Drawbacks: The room decor is a bit dated (though still clean); the floor-to-ceiling glass door doesn't open at all, so there's no ventilation (see picture 1). For rooms on the 5th floor and below, please pay special attention: #If you plan to stay here, be sure to request a room with an openable window at the front desk.
Hotel near City Center,Kota Kinabalu87.6% of visitors choose this area
GGuest User2026.04.25
Stayed at Cititel Express Kota Kinabalu recently and had a really pleasant experience! ✨
The hotel is in a very strategic location right in the city center, making it super convenient to walk to nearby food spots, shopping areas, and attractions. The rooms were clean, comfortable, and nicely maintained after the renovation. I also appreciated how peaceful the atmosphere was despite being in a busy area.
Staff were friendly, helpful, and check-in was smooth. Great value for money if you're looking for a comfortable stay in KK without overspending.
Perfect for both business trips and short getaways. Would definitely stay here again! ⭐⭐⭐⭐⭐
Hotel near City Center,Kota Kinabalu87.6% of visitors choose this area
HHuring2026.05.09
One of the standout features of this hotel is the efficiency of the staff. The check-in and check-out processes were super fast, which is always appreciated after a long day of travel. Additionally, the hotel provides free parking, a major plus for those of us driving in KK where parking can often be a challenge.
The accommodations were excellent. Both the room and the toilet were spotless, maintaining a high standard of cleanliness throughout my stay. I also appreciated that they were generous with essentials—there was sufficient drinking water provided, so I never felt the need to constantly request more.
Breakfast at the hotel was a pleasant experience. While the quality of the food was nice, I did find the variety a bit limited and hope they can provide more choices in the future to keep the buffet exciting.
However, the absolute highlight of the morning was the fresh juice station. It is easily the best part of the breakfast service; you can request specific fruits, and the staff prepares the juice freshly for you right on the spot. It’s a personalized touch that really elevates the meal.
The place is considered one of the best in Kudat. Everything is great, except for the cats roaming around the lobby and swimming pool area, including dining areas. Some even sit and sleep on the dining chairs and sofa. This is unacceptable for a hotel of this standard.
Hotel near City Center,Kota Kinabalu87.6% of visitors choose this area
GGuest User2026.05.06
Overall, our stay was very good – actually, better than expected! We had a lovely balcony with a nice view. The pool itself was nice – perfect for relaxing after a day of exploring.
The apartment was clean and had everything we needed. Staff was helpful. After we checked out, we accidentally left some clothes in the washing machine, and they kindly recovered them for us. That kind of thoughtful service makes all the difference!
Downstairs, there are plenty of food options, so you’ll never go hungry.
I’d definitely recommend this place for couples or small families looking for a comfortable, well-located base. Great value for money.
Very Good
265 reviews
8.6/10
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MYR 164
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AAnonymous UserI request room near lift and near receptionist no corner room unfortunately I get room far from lift and receptionist and get corner room.
Air bertakung di dalam bilik, jadi kurang selesa 😢
AAnonymous UserI recommend booking directly on the Shangri-La official website, as this site is just an agent and not a partnership between Trip.com and Shangri-La. The room view I was given was particularly bad, and I booked this hotel specifically to watch the sunset. The front desk was very slow; I had to wait a long time to check in. Even though it was only 15 minutes before 3 PM, they wouldn't give me the room key early; I had to wait until after 3 PM. When I opened the door to my room, there was a staff member inside, which really startled me! She had closed the door and was doing something in the room; you wouldn't have known anyone was in there if the door hadn't been opened. She left only after she saw us enter the room. The breakfast, however, was plentiful and the most satisfying part of my stay. I hope the hotel improves its service.
BBrendon VI had an amazing experience at this hotel. The rooms were spotless and very comfortable, expect the toilet is sharing and it's very dirty!. The staff were friendly, helpful, and always ready to assist with anything I needed. The location was perfect, and the view from my room was absolutely stunning — one of the highlights of my stay. Everything about this hotel felt high-quality, and I would definitely come back again. Highly recommend!
GGuest UserVery outdated design hotel but still comfortable to stay..the centralized aircond is not cold enough that we had to switch on the fan which was too windy because the fan speed not ajustable....the breakfast has lot variety but doesnt taste great...overall good stay.
NNero0919Perfect Getaway!
This hotel on Mantanani Island, Kota Kinabalu, is an absolute gem! It's simply divine!
I specifically came to Kota Kinabalu for Mantanani Island's crystal-clear waters, and I chose the Mantanani Hotel in advance. After staying there, I just had to give it five stars!
The location is absolutely stunning. Step out, and you're on a soft, white sand beach. Open the balcony door, and you're greeted by the jelly-blue ocean. Waking up to the sound of waves every day was incredibly therapeutic. We booked a sea-view room; it was clean and spacious, the mattress had just the right firmness, and the shower water pressure was perfectly stable. There was no cramped feeling, which can often be the case with island hotels.
I have to praise the service! The front desk staff were incredibly enthusiastic. They pre-arranged our island transfers and even proactively recommended snorkeling spots and delicious local snacks. They were always responsive and efficient. The hotel breakfast was also a pleasant surprise – freshly baked waffles with fresh mango, and freshly made Teh Tarik. The taste was absolutely spot on.
In the afternoon, I relaxed on a hotel beach chair, enjoying the sea breeze, and in the evening, I had a barbecue at the hotel restaurant under the stars. The pace was wonderfully slow and comfortable – exactly the island vacation vibe I was looking for. If you're coming to Mantanani Island, I honestly recommend staying here. The experience is so much better than a day trip. I'll definitely stay here again on my next visit to Kota Kinabalu!
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GGuest UserAll good! We chose a room with plenty of single beds. There were 5 beds, haha, perfect for families, friends, or even a honeymoon. The room was really spacious too. Just a heads-up about the water heater, you can't adjust the temperature; the water gets super hot! You have to mix in cold water to get it lukewarm. Overall, it was great. There's a kettle and a water dispenser right outside the room door. And the views? Right at Mount Kinabalu itself!
SStevendingThere's road construction downstairs, which made the hotel feel more like a standard domestic inn. The upside is it's right next to a large mall, so shopping is convenient. Everything else was just so-so, including the sea view, which was also mediocre, and the windows were dirty, obscuring the view.
NNicola1974The hotel and grounds are stunning! Beautiful pools and nice beach. The hotel room (Garden superior) was nice- with a big balcony. Water, coffee, insect repellant etc was refilled daily which was a nice touch. Daily cleaning was wonderful. The breakfast was perfect - Western and local choices- but trying to get coffee was terrible- long queues and unreliable coffee machines. Most days I skipped it and bought coffee from the pool bar. Happy hour 4-6pm daily is great with regular entertainment- fire shows and tribal dancing. Bar prices are obviously very high - £45 for a bottle of cheap wine. The biggest problem with this hotel is very slow service (hard working staff but not enough to serve the guests) The staff work super long hours so I felt bad complaining when I was waiting 45 mins for drinks each day. Also, all the restaurants stop serving food around 9.30pm then everywhere closes around 10.30pm which means the evenings can be quite boring- especially when there’s nowhere else to go as the hotel is far from anywhere. The spa is overpriced but I enjoyed my facial and hot oil treatment. My last gripe is the hotel day trips- absolutely appalling. The hotel is affiliated with Sabah travel company- poor communication, poor service, hugely overpriced and generally very bad. I recommend booking day trips through Trip.com instead of through the hotel. Allen the hotel supervisor was amazing trying to sort out the fiasco and I’m grateful- but I wasn’t offered a refund or compensation which is disappointing. I wanted to leave a poor review on the Sabah Travel’s website but they removed my booking so it wasn’t possible. I’d stay at this hotel again as the price is fairly reasonable but it def falls below the usual Shangri-la standards.
GGuest UserOverall, our stay was very good – actually, better than expected! We had a lovely balcony with a nice view. The pool itself was nice – perfect for relaxing after a day of exploring.
The apartment was clean and had everything we needed. Staff was helpful. After we checked out, we accidentally left some clothes in the washing machine, and they kindly recovered them for us. That kind of thoughtful service makes all the difference!
Downstairs, there are plenty of food options, so you’ll never go hungry.
I’d definitely recommend this place for couples or small families looking for a comfortable, well-located base. Great value for money.
GGuest UserIt's a little out of town but I chose it for the close proximity to the beach and swimming ,which is about a 10min walk from the hotel. There are street food and drinks stalls available from about 3pm . Tanjung Aru beach is beautiful, uncrowded and the beach shelves away gently making it a safe swimming area. However, the beach had rubbish washed up and maintenance isn't a priority I guess. I swam everyday and didn't get sick ,that's a bonus.
The room ( the whole place)was tired looking, it could do with a lick of paint and maintenance. Room was clean when I got there but I strongly doubt it was cleaned in the entire time I was there for five days. Often had to ask for toilet paper , shampoo and shower gel , and coffee sachets etc ,basics to be stocked whenever housekeeping does their cleaning. Air con worked for me although the settings couldn't be altered !
The bed springs creak and you feel the springs when you sit on the bed but I slept ok only because I was usually exhausted from the day's activities . The beds and mattresses definitely need renewing though.
The fridge was mouldy and smelly , what a blooming shame : /
The safe was broken - hallelujah!
I kept my room door locked at all times only because Reception staff hardly looked up to see who comes and goes- they sit very low,almost out of view at their front desk. I wasn't convinced about their perception of safety especially as I'm a solo female traveller and I need to be alert and take great caution.
Casuarina Hotel are you taking note?
Reception is helpful but that depends who is present.
Lifts work fine without too much of a wait. The cafe on ground level serves an American breakfast but I couldn't tell you whether that's worth your while. It looked like Mary Celeste everytime I peeped in there so wasn't convinced about getting fed or a service. Therefore, I had fruit and snacks as standby .. There's a lovely restaurant a few yards from the hotel called the Yolo Seafood Restaurant which tends to open from 11.30am- delicious and inexpensive with friendly staff.
Grab taxi fare to city centre varies from MYR 7- 25 Ringgit ,the higher tariff if returning during commuter rush hours from city centre which is a 15- 25 min ride .
Would I stay here again ? I would actually knowing all its idiosyncrasis compared to so many awful or simplly mediocre accommodation charging an arm and a leg , I think Casuarina is just ok . Value for money? I don't think so .
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