Shangri-La Rasa Ria, Kota Kinabalu

Friendly and helpful hotel reception and staffs, good environment and great place for family vacation

Room facilities are old but still relatively well maintained. We booked two rooms but the aircon in one room is much cooler and more comfortable than the other one. The outdoor facilities are well maintained and offer a relaxing retreat from the city. Nadia, the Front Office Supervisor, deserves a special mention for showing good understanding of my complaint, and resolving the situation to my satisfaction.

The resort room is big and comfortable , sea viewing is awesome, the fire performance is amazing and the breakfast is nice. Love it more ❤️

Had a wonderful stay at Shangri-La Rasa Ria. The room was clean, spacious, and very comfortable. The beautiful beach view and peaceful atmosphere made our stay truly relaxing. The staff were friendly, welcoming, and always ready to assist. Breakfast offered a great variety of delicious options. Overall, it was an excellent experience, and we would definitely love to come back again in the future. 😊🌴✨

The hotel and grounds are stunning! Beautiful pools and nice beach. The hotel room (Garden superior) was nice- with a big balcony. Water, coffee, insect repellant etc was refilled daily which was a nice touch. Daily cleaning was wonderful. The breakfast was perfect - Western and local choices- but trying to get coffee was terrible- long queues and unreliable coffee machines. Most days I skipped it and bought coffee from the pool bar. Happy hour 4-6pm daily is great with regular entertainment- fire shows and tribal dancing. Bar prices are obviously very high - £45 for a bottle of cheap wine. The biggest problem with this hotel is very slow service (hard working staff but not enough to serve the guests) The staff work super long hours so I felt bad complaining when I was waiting 45 mins for drinks each day. Also, all the restaurants stop serving food around 9.30pm then everywhere closes around 10.30pm which means the evenings can be quite boring- especially when there’s nowhere else to go as the hotel is far from anywhere. The spa is overpriced but I enjoyed my facial and hot oil treatment. My last gripe is the hotel day trips- absolutely appalling. The hotel is affiliated with Sabah travel company- poor communication, poor service, hugely overpriced and generally very bad. I recommend booking day trips through Trip.com instead of through the hotel. Allen the hotel supervisor was amazing trying to sort out the fiasco and I’m grateful- but I wasn’t offered a refund or compensation which is disappointing. I wanted to leave a poor review on the Sabah Travel’s website but they removed my booking so it wasn’t possible. I’d stay at this hotel again as the price is fairly reasonable but it def falls below the usual Shangri-la standards.

So happy..excellent service..my children realy enjoy this trip..the swiming pool so nice..

Our stay at Shangri-La Rasa Ria was truly a wonderful experience. The place is beautiful, relaxing, and perfect for families. The kids had so much fun enjoying the surroundings, exploring, and making happy memories together. We also loved the food — every meal was delicious and satisfying. What made the stay even more special was the warm hospitality of the staff. Everyone was friendly, welcoming, and always ready to help with a smile, making us feel comfortable and well taken care of throughout our stay. It was definitely a memorable trip filled with fun, relaxation, and quality family time. A place we would love to visit again someday. ❤️