The location was fantastic, connected directly to the station, bus interchange and shopping malls. The room was probably the biggest I have stayed at in Japan, which was great when sharing with a friend. The tatami sitting area was great to sit in and enjoy the station view, with the trains coming and going. Was not disturbed by any train noise however. They also gave a sheet noting the times you can view specific train models from your room window. Staff were friendly and helpful, despite the language barrier. Would stay here again next time I'm in Akita.
We stayed two nights. It was a great experience. Room itself is good, bed is comfortable. Got onsen and free half portion of ramen and rice after 7:30pm, which is a bonus. Ramen is delicious. However, service for a part-time staff (a girl) was bad! This is the first time we experienced such bad service in Japan. First, her greeting was mean and rude, with no smile on her face and kind of ignoring the customer. Second, after we got the room key and get ready to take the elevator, we didn't know the way. She just kept ignoring us which a normal staff would show you the way to the elevator right after finished check-in. Lastly, after we entered into the room, we found out that the toilet seat was loosen. So we went down to the lobby to tell her about these. She was so unhelpful that she did not even want to come up to our room to see what happen, but just tild us to use the toilet in the lobby instead!
At the end, luckily there was another senior full time staff just on duty, we told him about this, and he immediately went up to our room to see what happen. Will give this senior staff a 5 star.
So other than that part-time staff (girl), all were pretty good.
A nice hotel. We drove there and parked the car in the hotel car park which is a mechanical car park. Just make sure you’re prepared to quickly remove the luggage you need before the car is stored away for the night. Parking at the nearby car park at ground level would have been about the same price and probably more convenient for us, our fault for not researching properly.
The staff were very pleasant. The hotel is fairly close to the central park and not that far from the train station. There’s a 7 Eleven down the stairs of the hotel.
The hotel has a very good location. Although not immediately next to the JR station, it's a short and easy walk to get to the hotel from Akita Station. When you see the Museum of Art in the photo, you are arriving. Also, the famous Senshū Park is just across from the street.
It's a grand hotel with nice rooms. The staff are friendly and professional.
It's not far from the bar district. There are many interesting bars over there. After a couple of drinks, you can just walk back to the hotel.
The hotel itself was nice and clean. The rooms are spacious. There's a heater and dehumidifier in the room. Food is buffet breakfast and dinner.
We were in the west wing which requires a bit of a walk to get to the room. And the main inconvenience is there is a flight of stairs to get up before having an elevator to the room floor. The outdoor onsen is in a different section to the indoor onsen.
The hotel is certainly geared for skiers as everything closes during the middle of the day (souvenir shop, onsen). So make sure you have activities booked in advance.
The website of the hotel is also a bit confusing with the number in-house activities available - be sure to check with the front counter first. Peak hour staff has good command in English but need translation for night staff.
A few things of note:
- the shuttle is very busy at the 3pm and 10am run - make sure you pre-book
- there is a shuttle to tsurunoyu iriguchi onsen 鶴の湯温泉 from a bus stop near the hotel, no need to take the public bus
very good! The room is very spacious and very clean!
The hot spring on the top floor is not big, but there are few people, and there are cold pools and saunas.
If there are many people, the experience will be much worse.
Free drinks from 3pm to 9pm.
The Japanese-style room is very not soundproof, and the schoolbag zipper and brushing teeth next door can be heard clearly. Wake up by the snoring next door at four o'clock in the morning.
Hotel and rooms are old but still nice. Direct Lake View is great. Unfortunately hotel is profit oriented instead of customer oriented. Be customer focused and profit will follow…. Outside onsen is basic but with nice view. Everything overpriced! (Set Dinner 11 000 Yen !! Choose please! Either you upgrade and can ask these over the top prices, or you leave everything in this very old state, but then do not expect people to pay these rates… Also music in corridor too loud. Wakes up everybody around 6AM…. Only hotel where there was no lounge happy hour with some free drinks and snacks….
The five-person room was a little cramped, but although the room was a bit old, it was very clean.
Dinner and breakfast were both buffet style; the selection wasn't extensive, but the ingredients were fresh and tasty.
There was a free drink bar and popsicles outside the large public bath, and inside the bath, there were children's toys for soaking, which is rare in Japanese hot springs.
Overall, if you plan to visit nearby attractions, it's a great accommodation choice.
The hotel is conveniently located, less than a ten-minute walk from the train station and within easy walking distance of a park. The lobby offers a coffee machine and luggage storage. They also serve ramen in the evenings, which gets very popular, so make sure to arrive early to beat the queue.
My husband and I stayed in a twin room, and the bed was big, the room was spacious and bright, and there was a large public bath in the hotel, so it was comfortable. There was a convenience store right in front of the hotel, so it was very convenient and good value for money. If I come here again, I would like to stay here again.
Very Good
40 reviews
8.8/10
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9,4/10
Amazing
The hot spring facilities are excellent, the food is delicious, and the staff are attentive and friendly. In terms of value for money, it surpasses many high-end hotels in major cities. It also has suitable arrangements for preventing bear sightings. Highly recommended!
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