Richmond Hotel Akita Ekimae

Nearby JR station 10-15mins walk to JR station. Room was standard and staff was very great.

Convenient & Best  location Hotel staff serve with smiles face & fast  responses  Will stay again on 9/4-11/4/2026

The staff in this hotel were so helpful, i had lost some items and the staff went out of their way to assist me in retriving them back. Really appreciate their help for this. The room was big and clean as well, location was very convenient, less than a 5 min walk away from Akita station for the shinkansen.

The hotel service was excellent. The staffs speak good English. The staffs also very helpful. Room are big and very clean. The bathroom is very clean and looks new. Very worth the stay. Will definitely recommend it

Previous night was a happy one. Stayed a further 2 nights. Housekeeping staff did an excellent job. So did the front office and other staff. The restaurant staff were also helpful with our enquiries and went out of their way to give us advice. Unfortunately upon check out there was an unusual room charge transaction to our debit card supposedly fm Richmond hotel. Both front office and my side could not solve the discrepancy. The hotel provided all help necessary for me to resolve the matter in due course. Hopefully the matter will be resolved eventually or we will end up with paying a further 500 sgd for our stay.

Good customer service service

Exquisite luxury and impeccable service throughout our stay. Stunning rooms, divine dining, and exceptional staff. Can't wait to return!

A great time at this hotel. The staff were professional and the hotel was nicely done up. The room was very comfortable and the toiletries were nice too. Getting there in the snow with slush on the streets was not much fun though. Not too far from the train station, but still a decent distance away.