Experience warm hospitality at Swiss-Belinn Singkawang, the only international 3-star hotel in the “City of a Thousand Temples.” Located just 18.8 km from Singkawang Airport and nestled within Singkawang Grand Mall, our hotel offers unbeatable access to the city’s premier shopping, dining, and entertainment destination. Whether you’re traveling for business or leisure, enjoy a seamless stay with direct access to everything Singkawang has to offer.
We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
The room was big..but the airconditioning was not good.it was not cold.no hot water..breakfast dissapointing..food was not refill..i will not book this hotel again.it really misearable
The staff here are lovely - very friendly and welcoming. They arranged a taxi to the next town for me and made sure I departed safely. The room has everything you need - kettle, bathroom, WiFi. It is clean, comfortable and safe. The hotel is attached to the mall so very convenient for restaurants and shops. It is only 2km from the airport. I would say it is great for a short stay and I will definitely come back. My only ”complaint” is that the water pressure in the shower wasn't very strong. Apart from that, everything was fine 🙂
The location is fantastic, right in the heart of the city center. It's a 5-minute walk to the Catholic Church and Kaisar Supermarket. The famous Ah Xiang Coffee Shop is also within walking distance.
Image 1: Pontianak's renowned Equator Museum
Image 2: The Catholic Church near the hotel
Rating: 4 out of 5 stars
HARRIS Hotel Pontianak scores with a good location, friendly staff and an overall solid package. The public areas look modern and well maintained, and both check‑in and check‑out were efficient and helpful.
The point deduction is for the bed: the linens were freshly made but had visible stains, and the mattress underneath was clearly soiled – this is where the hotel urgently needs to improve its quality standards. With spotless bedding and a renewed or thoroughly cleaned mattress, this property would easily be a 5‑star choice within its category for me.
Good recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.
The only complaint I have about the hotel is the wifi. My room was at level 5 and I thought the reason it's slow was probably due to the room distance from the router. Then I asked to change room and they gave me 1 at level 6 which is very near to the router. And no, the wifi is still terrible and almost non-existence. It is connected to the wifi but there was no internet connection.
Will avoid this hotel in future visits to this town.
Too much a walk to downtown with poor sidewalks and crossings.
Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy.
Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers.
Room was very basic yet so called 'superior' room.
My stay is quite good. Neo have good Aircon that comfort a lot in Pontianak hot whether. I got smoking room in the day 1 but they immediately switch to non smoking room once available, thanks to mbak Mala that help me a lot during my stay. Keep your hospitality on 👍
Very Good
244 reviews
8.2/10
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8,2/10
Very Good
GGiena79worth every penny for a short stay during vacation and walking distance to get food around.. also nice rooftop bars where you can chill and listen to live performance.
GGuest UserWill avoid this hotel in future visits to this town.
Too much a walk to downtown with poor sidewalks and crossings.
Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy.
Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers.
Room was very basic yet so called 'superior' room.
AAnonymous UserThe only complaint I have about the hotel is the wifi. My room was at level 5 and I thought the reason it's slow was probably due to the room distance from the router. Then I asked to change room and they gave me 1 at level 6 which is very near to the router. And no, the wifi is still terrible and almost non-existence. It is connected to the wifi but there was no internet connection.
AAnonymous UserWe had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
GGuest UserThe location is a bit remote. The room facilities are very old. The disposable slippers are all worn. You can ask the front desk to change them for you. The service is OK. The breakfast is also good. A simple buffet can be chosen. A deposit is required for accommodation, which is not mentioned in the introduction.
GGuest UserExperience warm hospitality at Swiss-Belinn Singkawang, the only international 3-star hotel in the “City of a Thousand Temples.” Located just 18.8 km from Singkawang Airport and nestled within Singkawang Grand Mall, our hotel offers unbeatable access to the city’s premier shopping, dining, and entertainment destination. Whether you’re traveling for business or leisure, enjoy a seamless stay with direct access to everything Singkawang has to offer.
JJennyffer GouMy stay is quite good. Neo have good Aircon that comfort a lot in Pontianak hot whether. I got smoking room in the day 1 but they immediately switch to non smoking room once available, thanks to mbak Mala that help me a lot during my stay. Keep your hospitality on 👍
HHarsan LeeGreat location. Extra towel is chargeable at Rp60k which is not reasonable but there is a DIY next door where you can buy a good but cheap towel. Breakfast was okay, not great.
GGuest UserThe hotel wasn't very clean. Next time, please don't give me a room too far inside or too high up. It took too long to wait for the lift to go down, and the lift itself was also quite a distance away.
The location, however, was excellent, close to everything.
BBaring GinjuThe room was big..but the airconditioning was not good.it was not cold.no hot water..breakfast dissapointing..food was not refill..i will not book this hotel again.it really misearable
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