Very nice Japanese style room overlooking the river and the tree filled riverbank hill. It was very private. Breakfast and dinner was served at the table and was excellent. Much variety of fish, chicken, pork, tofu, and vegetables. The overall atmosphere was very elegant and relaxed. The ryokan is located right on one of the bus stops for easy access from the train station. It is a short 10 minute walk to the main area of town. There are several onsen pools. Some rotate between men and women at different hours. Very clean with good amenities. Overall a very memorable stay.
A relax and nice view in Kusatsu. The hotel is located a bit far from bus terminal. However, there is a free shuttle bus service which connected with bus service.
I strongly encourage the private onsen package where we can taste three different type of onsen in the hotel.
My platinum ring changed colour, may be due to the acidity of onsen water😂.
The dinner and breakfast inspired and it is good for family trip with a number of accessible service for elderly with physically limitations.
Because the hotel has more than 100 years of history, so it looks like the room may feel a little older, initially I was a little unaccustomed, but when you observe a little more carefully, you will find that the staff is very careful to organize every place very well 👍
Dinner/breakfast time is up, when you walk out of the room and slowly start approaching the restaurant step by step, you will start to smell the aroma coming out, feel particularly hungry🤤, their service attitude is really 100 points good, so I am very satisfied, for me personally, I like to stay in a traditional Japanese hotel, this is my second favorite inn😍
The building itself was stylish and clean!
However, the sound from the second floor echoed downstairs, so it was noisy when sleeping in the bedroom downstairs at night.
I stayed for multiple nights, but there were only enough towels for one day, so I wish there were more towels than just sheets.
I managed to get by by running the washing machine!
If you want to cook, there are no seasonings or a rice cooker, so I recommend cooking or bringing your own rice to microwave.
Love this ryokan! Such a gem in winter time with steaming onsen and dramatic snow falling on the river. If you need mental reset, you must come. Great food, super clean place and hospitable people. Highly recommend to bring snacks and your own beverages as there is no cafes nearby. Overall experience is memorable.
We had a very good overall experience at this onsen hotel. The atmosphere was relaxing, and we enjoyed our stay very much.
We especially appreciated having an English-speaking staff member available — it made communication much easier and helped us feel more comfortable during our visit.
I was looking forward to this cottage♩It lived up to my expectations✨Everything was provided and it was almost too luxurious❣️The interior and exterior of the room were all stylish spaces, and I thought it would be great to live in a house like this♫I'd love to use it again for another luxurious stay🩵🩵🩵🩵
With a stay at COCO VILLA KITAKARUIZAWA01, you'll be all set to unwind after a day of travel.
To recharge your batteries or simply relax, visit the property's sauna.
At this vacation home, you'll have access to a bbq.
A free parking lot is available at the property.
An oasis of calm in a stone’s throw away from Yubatake. Getting up here can be tricky if you drive but the staff are standing by to direct your car to the reserved parking lots. Breakfast and dinner were exquisite Kaiseki sets. The indoor/outdoor onsens were spacious and clean, with zen greenery surrounding the baths. Traditional rooms are spacious and cosy, with staff setting up the futons while you have dinner. Great place to stay with delicious food.
Great location and overall a good stay. I would consider staying again. However, the soundproofing was very poor. I could clearly hear noise from the hallway and the neighboring room, including an alarm that rang for a long time early in the morning. If you are sensitive to noise, this hotel may not be suitable.
立地がとても良く、全体的には満足でした。また宿泊候補の一つです。ただし、防音がかなり悪く、廊下や隣の部屋の音、早朝のアラーム音がはっきり聞こえました。音に敏感な方にはおすすめできません。
Very Good
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8.9/10
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8.8/10
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GGuest UserTitle: Unforgivable service, ridiculous charges, and total lack of respect for guests.
My stay at Kamenoi Hotel Kusatsu Yubatake was a complete disaster from start to finish. The level of unprofessionalism is astounding.
1. Intrusive Wake-Up Call: On the second day, we were jolted awake at 9:00 AM by a phone call from the front desk just to ”confirm” our dinner time. There is absolutely no excuse for disturbing a guest's sleep for such a trivial matter, especially when a simple note under the door or a message on the phone system would suffice.
2. Dinner Reservation Fiasco: We had a confirmed reservation for the 9:00 PM dinner slot. When we arrived at the restaurant on time, we were rudely told we only had 15 minutes left to eat because the restaurant was closing. Why offer a 9:00 PM slot if you intend to close 15 minutes later? Their excuse was that they ”tried to call” to move us to a 7:30 PM slot. This is a lie—we were in our room all day and never received any call or message. Their poor internal communication and lack of a reliable system ruined our evening.
3. Sneaky Late Check-Out Fee: The hotel failed to inform us of the checkout time or the fees for late checkout. We were just 15 minutes late (at 10:15 AM), and they charged us 3,000 yen on the spot. This predatory fee was not mentioned during check-in, nor was it clearly stated in any visible policy. It feels like a scam to squeeze more money out of guests.
4. Useless Luggage Storage: After checkout, we simply wanted to store our luggage for a few hours before leaving town. They told us we had to pick it up by 12:00 PM noon. What is the point of offering ”storage” if it is only for an hour or two? This is an inconvenience, not a service.
Overall, this hotel is run by people who seem to care more about collecting fees than providing hospitality. I strongly advise against staying here.
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Japanese (日本語)
評価: ★☆☆☆☆ (1/5)
タイトル: ありえないサービス、理不尽な追加料金、客を無視した対応。
草津湯畑にある亀の井ホテルに宿泊しましたが、最悪の体験でした。プロフェッショナル意識が全く感じられません。
1. 朝9時のモーニングコール: 2日目の朝、なんと午前9時にフロントから電話で起こされました。内容は「夕食の時間の確認」です。就寝中の客を、その程度の用事で起こす行為は論外です。ドアにメモを入れるか、内線電話にメッセージを残すなどの方法があるはずです。
2. 夕食予約のトラブル: 夜9時の夕食枠を予約していました。時間通りにレストランに行くと、「レストランは閉まるので、食べられるのはあと15分です」と言われました。夜9時からの枠を設定しているのに、なぜ15分後に閉店するのでしょうか? 後で「7時半の枠に変更しようと電話したが繋がらなかった」と弁解されましたが、私たちは終日部屋にいたにもかかわらず、そのような電話は一切ありませんでした。内部の連携不足と杜撰な管理のせいで、夕食の時間が台無しになりました。
3. 説明のなかったレイトチェックアウト料金: チェックアウト時間や延長料金についての説明が一切ありませんでした。そのため、いわゆるチェックアウト時間(10時)を15分過ぎただけで、3,000円を請求されました。チェックイン時にも、明文化されたポリシーにも記載のない不当な料金です。客から金を搾り取るようなやり方にしか思えません。
4. 意味のない手荷物預かり: チェックアウト後、観光のため手荷物を預かってほしいとお願いしました。すると、正午12時までに取りに来るよう言われました。わずか1〜2時間のために預けるのに、わざわざ「12時まで」と制限する意味がわかりません。これはサービスではなく、単なる不便の押し付けです。
全体的に、このホテルは「おもてなし」よりも「料金徴収」を重視していると感じました。二度と泊まりません。
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Chinese (中文)
评分: ★☆☆☆☆ (1/5)
标题: 毫无专业可言,乱收费,完全不尊重客人!
我在草津湯畑的龜乃井酒店的住宿体验简直是一场灾难。酒店的服务水平和沟通方式令人难以置信地糟糕。
1. 早上9点的“叫醒服务”: 入住第二天早上9点整,前台竟然打电话到房间把我们吵醒,目的只是为了“确认晚餐时间”。为了这种小事打扰客人休息,简直不可理喻。明明可以留便条或通过客房电话留言,他们却选择了最扰民的方式。
2. 晚餐预约的闹剧: 我们提前预约了晚上9点的晚餐时段。当我们准时到达餐厅时,工作人员却告知我们餐厅即将关门,我们只剩下15分钟的用餐时间。既然只营业到9点15分,为什么要开放9点的预约?事后他们解释说“试图打电话通知将预约改到7点半”,但我们一整天都在房间里,根本没有接到任何电话或留言。这种内部协调失误和糟糕的沟通方式,彻底毁掉了我们的晚餐体验。
3. 未提前告知的延时退房费: 酒店在办理入住时完全没有告知退房时间,也没有说明延时退房的费用。我们只是晚了15分钟(所谓的10点退房时间刚过),就被当场收取了3000日元。这笔费用在入住时没有提及,也没有在任何明文规定中看到,完全属于隐形消费,感觉像在变相宰客。
4. 毫无意义的行李寄存: 退房后,我们想寄存行李以便在附近逛逛。酒店却告知我们必须在中午12点前回来取走。寄存行李本来就是为了方便客人,只让存一两个小时有什么意义?这根本不是提供服务,而是给客人制造麻烦。
总之,这家酒店的管理混乱,只顾着收钱,完全没有待客之道。强烈不推荐入住!
JJoeTmStayed for 2 nights in early Dec 2024. Booked the mountain view twin room with cypress bath which comes with both dinner and breakfast.
The ryokan styled hotel is located diagonally opposite from the shibukawa bus stop and about 5 mins walk (turn right from the hotel) to the Ikaho stone steps around the mid section of the steps.
The hotel is old ryokan style but well maintained and does not see much wear and tear. The lobby which is on the 3rd floor (ground level) is big. No shoes allowed in the hotel, guests have to deposit their shoes at the entrance. Staff were all friendly and polite though not all can speak well in English. They do go much more to make you feel at home. Yutaka is provided at the lobby.
My room which is located on the 4th floor corner is considered big. Old styled ryokan kind of design but with western bed. Though the room is laid with tatami on the floor but can still hear people walking if they area heavy or run. Corridor noise does filter in as well but muffled. Unblocked view of the mountain as the hotel sits on an elevated hill. I would recommend to stay with mountain view. The cypress bath can fit 2 person but takes a while to fill, I rather go to the public onsen. Besides the usual amenities, they even provide face wash, face moisturiser, etc in the room. Safe box is provided in the room as well. Wifi seems weak. No place in the bathroom however to hang your clothes or towel.
There is an indoor onsen on the first floor and an outdoor one on the 8th floor. The onsen are gender separated. They rotate the male and female onsen on the first floor though both has the same look and facilities. The onsen on the 8th floor has a nice view of the city but no shower facilities. There is a massage chair on the first floor as well.
Breakfast and dinner are served on the 2nd floor. I would not say that this is the best, but definitely delicious and sufficient.
Check in at 3 pm and check out at 10am which I find a bit too early. Hope they can consider to extend.
Overall I would recommend this place to stay if you are coming to ikaho.
JJaQwWe stayed in Naraya House for 1 night and it was perfect. The staffs were all very kind and helpful that I am truly grateful for all their assistance given throughout our stay. We had a suite, rm no.206, it was stunningly amazing! I only know I am booking a suite with a beautiful view of the yubatake and private onsen. I didn't know it's a gigantic duplex suite with the best view of the yubatake! The room door opens to a western style living and dining area that fits with a set of sofa for 6 and a dining table for 4 with 2 benches. To the left of this western style area is 2 double beds, a walk-in closet and a toilet. I could see Japanese syle beddings in a cupboard which I believe they would be made when the room is booked for more than 2 persons. Facing the sofa is a TV panel. Behind the TV is a Japanese style sitting area with a coffee table and a view of the yubatake. The view is picturesque. There you can also find a stairs going down to the suite's private onsen bath. It's actually on a balcony overlooking the yubatake, the same gorgeous view as in its Japanese style sitting area above, just without the windows, ie closer and clearer picture of the yubatake without reflections. But be aware ppl on the street can see u too, as you can see the windows r just next to 7.11 The meal provided was fantastic. I particularly enjoyed the freshly made sushi. The salmon roe was just so fresh that they were actually shining like marbles. All the ingredients used are high quality. My kid, who is usually picky on food, was pleased with the menu. He already wanted to come back again. Next time, we will stay here for more nights in order to better experience the beauty of Kusatzu.
Ps I usually don't bother to write a review, I am doing this one in return to the hotel's great service and hospitality. Thank you and until next time~
MMyra RegnerLove this ryokan! Such a gem in winter time with steaming onsen and dramatic snow falling on the river. If you need mental reset, you must come. Great food, super clean place and hospitable people. Highly recommend to bring snacks and your own beverages as there is no cafes nearby. Overall experience is memorable.
TTan Boon SinWe had a wonderful stay at Urakusatsu Tou, a brand-new hotel that truly exceeded our expectations. From the moment we arrived, we were warmly escorted by the staff. Although parking was allocated at a private outdoor parking area, the hotel thoughtfully provided an escort service, making the process very smooth and comfortable.
The room was spacious and beautifully designed. Communication was easy as the receptionist spoke fluent English. The hotel also provided pajamas and daily clothing, which was a lovely and convenient touch.
The onsen experience was outstanding—definitely one of the best we’ve ever had. You can immediately feel your skin becoming smooth after soaking, which made each visit incredibly relaxing.
We stayed for three nights with both breakfast and dinner included. Meals were served à la carte, and the menu changed daily, surprising us every time. The food was delicious and very filling—we were completely satisfied after every meal.
That said, there are a few areas we hope the hotel could improve:
• During winter, the room felt quite cold as the air-conditioning heater did not function properly and was unable to warm up the room.
• Breakfast hours could be extended a little later for guests who prefer a more relaxed morning.
• Providing a choice of pillows would further improve sleeping comfort.
• The blue indicator light on the room’s control panel remains very bright even when all lights are turned off, which can be a bit distracting at night.
Overall, this hotel offers excellent service, comfort, and an unforgettable onsen and dining experience. Highly recommended, and we believe it will be even better with these small improvements.
GGuest UserThe hotel facilities are a bit old, but the location is excellent. The front desk even has staff who speak Chinese, and there's a great selection of free yukata to choose from right next to the front desk. Both breakfast and dinner are buffet-style, and the restaurant offers a rich variety of food, including all-you-can-drink draft beer.
GGuest UserRoom & vibes
Stayed in a traditional tatami room and it was so Japanese in the best way – futon, tatami smell, the whole ryokan fantasy.
Super cosy, perfect if you’re here to soak, chill, and live your best onsen‑town main‑character life.
Buildings & facilities
Hotel has three blocks, all connected via the main building, so you’ll always pass through it anyway.
Most of the good stuff – hot springs, buffet etc. – is in the Annex building where I stayed, so it was really convenient, just no Yubatake view (that’s only for the main building rooms).
Location & mini shopping zone
They literally have their own shopping area on the first floor of the main building, right by Yubatake and the hot spring street, so you can roll out of the hotel in yukata and start browsing.
Super easy to snack, shop, then hop back into the onsen without feeling like you “went out”.
Transport & walking in snow
There’s a shuttle bus to the nearest public transport stop, so luggage days are easy.
You can walk it in under 10 minutes, but in snow season the road gets icy and crazy slippery, so honestly not recommended unless you trust your shoes (and your balance).
Staff & service energy
Hotel staff are amazing – super friendly and actually proactive.
Besides Japanese and English, some staff speak Mandarin and will just switch to it to help you out, and they’ll even offer to take photos for you before you have the chance to ask, which is perfect for solo or shy travellers.
GGuest UserYou need to wear slippers to get in. The staffs can only speak little english, but they are very kind and polite.
The room is huge, it's like an apartment.
It also has nice snow view from window.
And the location is very close to the main road. It also close to the bus station.
The dinner and breakfast also tasty. Japanese fine dining haha.
GGuest UserA relax and nice view in Kusatsu. The hotel is located a bit far from bus terminal. However, there is a free shuttle bus service which connected with bus service.
I strongly encourage the private onsen package where we can taste three different type of onsen in the hotel.
My platinum ring changed colour, may be due to the acidity of onsen water😂.
The dinner and breakfast inspired and it is good for family trip with a number of accessible service for elderly with physically limitations.
GGuest UserExcellent value for money, with a half-board package that included dinner and breakfast. Dinner was very generous, though the aftertaste was just average; the Jōshū beef was the highlight. Breakfast quality was superb. Very satisfied with the cleanliness and comfort.
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