Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
Hotels in Genteng Subdistrict,Genteng63.4% of visitors choose this area
HHilda Lee S2025.08.03
Everything about the hotel is exemplary except the toiletries ! Fragrance is not acceptable and I dreaded shower.
Hotel has a 360 degree and you can see whole of Surabaya! Spectacular.
A big mall, catering to big brands and international Tuntungan plaza is around 20 mins walk.
Another big mall, local BG Junction is around 10 mins away.
Location is good ! Including eateries nearby.
Breakfast was the best I've experienced; amazing spread including local flavors. Absolutely tantalizing.
To get a good night's rest before climbing Mount Bromo, I booked this hotel in downtown Surabaya. The hotel was inexpensive but offered standard five-star service and facilities. Before checking out, I visited the hotel's restaurant; compared to other eateries nearby, the food was tasty and affordable. The only minor drawback was that the staff's English proficiency was limited, making communication a bit difficult.
Hotels in Genteng Subdistrict,Genteng63.4% of visitors choose this area
RRadziRamli2025.04.20
When i entered the hotel entrance , i was so depressed. The lobby is not as what i expected. But as when you enter the room it so impressive. Front line staff very good. The way they handle unhappy guest so professional. Makes yourself feel appreciated and valuable to them.
Hotels in Embong Kaliasin,Genteng1.2% of visitors choose this area
AAAri172025.07.06
This hotel is located in the heart of Surabaya, surrounded by office buildings and very close to Tunjungan Plaza Mall.
The room is quite spacious and clean, although it feels a bit old and in need of renovation.
The breakfast offers a wide variety of dishes with great taste.
This hotel will be one of my accommodation choices if I visit Surabaya again.
Hotels in Embong Kaliasin,Genteng1.2% of visitors choose this area
Yyuli2025.04.20
I had an incredible experience at Bumi Surabaya City Resort, and I can't recommend this hotel enough! Nestled in a lush garden setting right in the heart of Surabaya,excellent service, and beautiful surroundings.
The spacious rooms offered stunning views of the city, providing a perfect blend of relaxation and luxury. I particularly enjoyed the rich breakfast buffet, featuring a delightful selection of both local and international dishes, all freshly prepared and delicious. Moreover, the hotel's facilities had a lovely swimming pool surrounded by greenery, two tennis courts, spa and massage ,perfect for unwinding after a day of exploring the city.
What truly stood out was the hospitality of the staff. Everyone was friendly, welcoming, and eager to ensure that my stay was enjoyable.
The atmosphere was relaxed, making it an ideal spot for both business and leisure travelers.
It’s my second stay at Bumi Surabaya and I look forward to returning in the future. If you're looking for a blend of comfort and charm in Surabaya, this is the place to be!
Hotels in Embong Kaliasin,Genteng63.4% of visitors choose this area
CCindy55932025.05.08
Really enjoyed my stay at Swiss-Belinn Tunjungan! The location is perfect—right in the heart of the city and just across the street from a shopping mall. We loved being able to walk around and explore nearby restaurants and street food stalls. It was fun discovering a local market about 10–15 minutes away with some charming souvenir stores. Highly recommend for a convenient and comfortable stay!
Booked for my friend, she brings her husband and her daughter.
Her daughter very sureprised with their hospitality, every staff are welcome and give their big smile.
The pool and jacuzy was so good, the room quite comfort but she said the breakfast should be improve for the taste.
Very satisfied staying here. The staff is very responsive and friendly. The room is quite spacious, bring children here and it's really fun because it's spacious. The atmosphere is quite cool and the view is great, especially right at the swimming pool. The small detail that made me give 5 stars is the trash can. The trash can in the room is put in a closed wooden box and is quite heavy if played by children. This is very helpful, especially for those who have small children who like to explore anything. Thank you Agro, hopefully we can visit again someday
Words can't describe the kindness, attention to detail and, politeness of the staff. The breakfast was simply delicious and offered a lot of variety. We had the most amazing stay. Extremely clean. Close enought to the airport :)
Amazing
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RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
WWutLeeThe Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable.
What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks.
If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families.
Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!
GGuest UserClean, spacious, and very comfortable room. For the price of 613k, it was definitely worth it. Unfortunately, check-in was a hassle. The older receptionist said that the booking details had to match the ID of the person checking in. It took a really long time, it was frustrating, and I ended up getting annoyed. However, other staff members were friendly and helped me with my bags to the room, even though I had a lot.
CCarman Chewexceeded expectations in all regards.
from the main lobby to the toilets, from the rooms to the animal pens - all super clean, a massive respite from mosquito-infested accomodations the few days prior.
the receptionists were all very friendly, well-versed in both bahasa indo and english; the driver kindly helped us find somewhere to buy feed for the animals and take photos at the entrance; the concierge was also very pro-active and the cleaners were constantly seen mopping.
and the facilities are undoubtedly one of a kind. the view from the balcony were of the animals happily skipping around, not like some other safari accommodations where the animals are either kept in too small fences or too far away. every store was well stocked with water dispensers of different temperatures. the animal feeding was also easy to purchase from the counter. only pity is that we were not aware that the breakfast with giraffe needed booking beforehand, but honestly you can feed the giraffes for cheaper at the Taman Safari Prigen safari adventure. breakfast for humans otherwise had a good spread, including some humorously named items. there is also a free and convenient shuttle service that takes you to and from baobab to the safari area, just have to ask the concierge.
overall 10/10 will visit again.
GGuest UserLocation is excellent, right smackdab in the middle of Surabaya's tourist center, the Old City or ”Kota Lama”. Cleanliness wise its okay, the bedsheets is the only thing that needs more cleaning. Service is excellent. And facilities wise, the only thing lacking is a hairdryer.
OOumou :)Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
GGuest UserWent here with my husband and 1 kid under 5 years old. Surprisingly, room is spacious enough for three of us! My daughter favorite part is the lamp that can be controlled through the screen and Bobobox app on the phone.
But most of it, is the view that caught our attention. The ambience is also top notch. The secluded locations + silence and sound of nature 👍👍👍
FFrederiko David MartanStaying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of.
The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day.
Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city.
Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape.
Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.
GGuest Userlocated in the heart of kayutangan where nearby local attraction at, cafes, places, station and Idjen boulevard.
the hotel is clean, has a free valet service for car parking, small pool in the 6th floor facing the street.
the staffs are very accomodate what you needs, they also offer us a free upgraded room to deluxe.
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