MM31726****Overall, the service was okay, but it definitely fell short compared to my previous Banyan Tree experiences in other cities. The most noticeable difference was in the restaurant. I arrived for breakfast around 8 AM, and there were only three guests including myself, yet there were more staff than guests. They were all just standing around, and not a single one proactively offered assistance. No one came to ask if I wanted tea or coffee, nor did anyone introduce the restaurant's specialties or offer a menu to order from. When I asked a server if they had butter tea, the response was a blunt 'No!', with no mention of their coffee made from special Yunnan beans. I then asked if there was a 'hidden menu' with specialties like rice noodles, egg white omelets, or Eggs Benedict. The front desk replied, 'No, those are all visible at the buffet.' So, aren't the special cards placed on the tables meant to highlight the restaurant's unique dishes? This level of service might be acceptable for a four-star restaurant, but this is Banyan Tree... On a positive note, the scenery was lovely. The outdoor landscape design with flowing water and towering trees was quiet, secluded, and offered good privacy. The room had large glass windows at the front and back, but also wooden doors that could be drawn for privacy. However, the red light on the ceiling looked quite strange when turned on at night.
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