zhangye puyue hotel

zhangye puyue hotel Reviews

zhangye puyue hotel

No. 404, Commercial Building, S2 Jingfu Ningyuan, Linze South Road, Ganzhou District, Zhangye, Gansu, ChinaView Hotel Details
zhangye puyue hotel
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zhangye puyue hotel Guest Reviews

4.8/5
Excellent
576 reviews
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(576)
Positive reviews(572)
Reviews with photos/video(177)
Delicious breakfast(76)
Friendly front desk staff(70)
Well decorated(35)
Close to train station(24)
Offers pick-up/drop-offs(9)
Tasty restaurant(5)
Perfect for kids(4)
Luxurious(4)
Negative reviews(4)
Dian Edm
Deluxe Elegant Room (2 Beds)
Stayed in Oct 2024
Family
6 reviews
4.7/5
Amazing
Posted on Nov 27, 2024
New hotel with good amneties provided, Friendly and helpful staffs. Good location as close to wet market, plenty of restaurants, easy access to public transport. Can do self laundry, good gym. Breakfast is outstanding. Quiet hotel though located next to big roads
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. At the same time, thank you for your recognition of our hotel service and location. The transportation is convenient and the surrounding facilities are complete. We will continue to do our best to provide you with a comfortable and pleasant stay. We look forward to your visit again and wish you a happy life!--bruce li
Anonymous User
Deluxe Triple Room
Stayed in Dec 2024
Family
76 reviews
4.8/5
Amazing
Posted on Jan 26, 2025
The hotel facilities are good, the room is large, and the floor heating is very warm. The front desk service was very good, and the breakfast was especially good, with crayfish, shrimp, ginseng, and beef. There are many kinds of dim sum, including coffee, milk, Chinese buns, noodles and so on. A snack plate was also delivered in the evening.
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Response from Property: Dear guests, welcome to Zhangye Purejoy Hotel! Thank you very much for your high evaluation of us. We are very pleased that you have enjoyed your comfortable stay at Pu Yue Hotel. We will continue to work hard to get better and better! Let you come with hope and linger. All our staff are looking forward to your next visit! Have a nice trip!
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Dec 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Jan 15, 2025
The service provided by the lady at the front desk is very good. The hotel is very close to the high-speed rail station. The room is very clean and they also gave us fruit upon check-in. The breakfast in the breakfast room is also very rich. It is equipped with a gym and a laundry room. Recommended hotel 👍👍👍👍👍
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Response from Property: Dear guests, thank you for choosing and sharing your stay experience with us. Your affirmation of us is the driving force for our progress. We will continue to innovate in service and hope to provide warm and meticulous service for everyone. We will provide better services to our customers. In the future, we will work harder to create a warm atmosphere like "home" for our customers and provide you with a comfortable and warm home when you are away from home. We are very happy that you have visited Zhangye. We are very pleased and happy that you have chosen us to accompany you and make your time in the hotel comfortable and pleasant. We look forward to meeting you again and wish you a smooth work and a happy life!
Guest User
Deluxe Elegant Double Room
Stayed in Nov 2024
Other
2 reviews
5.0/5
Outstanding
Posted on Dec 29, 2024
The twin room we booked was very comfortable, fully equipped and very cost-effective. The breakfast buffet has a wide variety of options to suit most people's tastes. The hotel is located near the high-speed rail station, with convenient transportation to go anywhere. The lady at the front desk is very nice and can communicate and solve problems in a timely manner.
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Response from Property: Thank you for your wonderful feedback. We are very happy to hear that you enjoyed your time with us. We will convey all your compliments to our team as they will be happy to know that their efforts have satisfied you to a great extent, especially the front office is very happy and appreciates your compliments. We sincerely look forward to welcoming you again soon.
Suokeluofuaobai
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Family
4 reviews
2.6/5
Posted on Oct 5, 2024
The hygiene of the hotel is so bad, you can see a pile of toilet paper when you lift the quilt. There was still toilet paper in the toilet trash can that had not been cleaned. The whole house was basically not cleaned.
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Response from Property: Dear guests, hello! We regret that this check-in experience was not satisfactory to you and caused any inconvenience to you. We deeply regret and apologize for this. Your feedback has been shared and discussed at the hotel management meeting and action will be taken on this issue. Your feedback and suggestions will help us continuously improve our services. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better Puyue Hotel brand services
Guest User
Premier Executive Family Friendly Room
Stayed in Sep 2024
Family
25 reviews
2.5/5
Posted on Nov 22, 2024
ten - As a traveler, I’m just reviewing this hotel now. It’s really a long story. first Let’s be honest, the service attitude is really good, including the chef in the breakfast restaurant, They are all easy to talk to and there are enough snacks and tea in the lobby. Next thing to do -Luo Here are the shortcomings: 1. The hot water is hot and cold, which makes me feel annoyed when I take a shower, and the experience is very good. Difference. 2. The air conditioner cannot be adjusted and it is too hot to sleep. 3. The front desk phone is always on the phone If you can't get in, you have to go downstairs to the front desk if you need anything. 4. The TV sucks and the remote control It didn't move, and the screen was so messed up that it was completely invisible. 5. The entire hotel could be for In order to look high-end, the entire tone is very dark, the walls are all black, and the corridors are very It's dark and has a hard-furnished, high-end feel. Even the room is very dark, so it doesn't feel like it. The spacious space seemed more crowded, stuffy, and breathless, which was hard to describe. hope Hotels should not be superficial, but should pay more attention to the customer's experience.
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Response from Property: Dear guests, hello! We regret that this check-in experience was not satisfactory to you and caused any inconvenience to you. We deeply regret and apologize for this. Your feedback has been shared and discussed at the hotel management meeting and action will be taken on this issue. Your feedback and suggestions will help us continuously improve our services. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better Puyue Hotel brand services!
Guest User
Deluxe Elegant Double Room
Stayed in Sep 2024
Travel with friends
2 reviews
1.0/5
Posted on Oct 3, 2024
The towels were visibly dirty! The bathroom door couldn't block the water. After taking a shower, water was everywhere and my shoes got wet. There was no result even after selecting the welcome fruit. Wearing wet slippers this season didn’t freeze you to death! Such a high price and such poor service
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Response from Property: Dear guests, hello! We regret that this check-in experience was not satisfactory to you and caused any inconvenience to you. We deeply regret and apologize for this. Your feedback has been shared and discussed at the hotel management meeting and action will be taken on this issue. Your feedback and suggestions will help us continuously improve our services. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better Puyue Hotel brand services
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Travel with friends
10 reviews
5.0/5
Outstanding
Posted on Sep 23, 2024
Very satisfied! We arrived a long time early in the morning, and the customer service arranged check-in as early as possible, and the takeaways were also delivered to the room. We arrived early and left late on this trip. We are very grateful to the hotel for taking care of us, making it so comfortable during a stressful trip. resting environment Hygiene: Excellent! Because we checked in early and checked out late, we were cleaned twice. Service: Excellent. We even gave you water when we left. It was very considerate. The bedding is also very good to sleep on Location: Just opposite Zhangye West Station. The one-day tour we signed up for can be picked up at your door for free. It only takes 5 minutes to walk to the station when you leave, just across the road. Breakfast: Delicious special beef noodles! Both Chinese and Western food are available, with a wide range of varieties Thanks again to the hotel for the warm hospitality
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Response from Property: Thank you very much for choosing to stay at Zhangye Puyue Hotel and for sharing your stay experience. We are honored to read your detailed review. Xiaopu is very happy to know your personal experience. We will continue to work hard to live up to expectations and provide every guest with a wonderful experience and memorable memories with high-quality services, products and facilities. We welcome you to come again.
Guest User
Deluxe Triple Room
Stayed in Aug 2024
Family
3 reviews
4.8/5
Amazing
Posted on Sep 27, 2024
The room is large, the decoration is brand new, it looks very clean, and the service is good. The 0.5 deduction for facilities is due to two aspects. First, there is a ventilation problem in the hotel. You can smell the smell of food every morning. Second, even if the shower door is closed, a lot of water still comes out. It's not a big problem, overall it's highly recommended.
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Response from Property: Dear guests, hello! We regret that this check-in experience was not satisfactory to you and caused any inconvenience to you. We deeply regret and apologize for this. Your feedback has been shared and discussed at the hotel management meeting and action will be taken on this issue. Your feedback and suggestions will help us continuously improve our services. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better Puyue Hotel brand services
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Family
15 reviews
4.5/5
Great
Posted on Sep 27, 2024
The room is relatively large and the cleanliness is good. However, you have to pay attention to the water stains on the faucet and shower. When I checked in, I happened to encounter a tour group and it was very noisy. It would be best to post a notice in the laundry room, considering everyone's use, recommending the use of quick wash. Otherwise, there are three washing machines, and after more than an hour of washing, no one can use them at all. If there is a floor towel at the door of the shower room in the room, the door will not open, or the door will not be closed. If the door is not closed, water will easily escape outside. Of course, the hotel's service attitude is very good, and most of the requests can be met.
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Response from Property: Dear guest, we are honored that you have chosen Zhangye Puyue Hotel. Thank you for pointing out the shortcomings of our hotel. We attach great importance to your feedback and will communicate with the relevant hotel departments to improve the issues you raised! We deeply apologize for affecting your stay experience, and we will further optimize it to meet every customer's expectations for a trip to Zhangye. Please accept our sincere apology. If you have a trip to Zhangye in the future, we hope to use our enthusiasm, thoughtful, complete and beautiful perfect service concept to once again provide you with our high-quality services and products! Wish you a happy life!
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Family
8 reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
You can see the hotel as soon as you exit Zhangye West Station. Taking a taxi from the hotel to the Grand Buddha Temple, museums, bus stations, etc. does not cost more than ten yuan, which is very convenient. The hotel environment is also very good, the price-performance ratio is very high, and the decoration is also very beautiful. My favorite wall in the bathroom is a whole rock slab. The breakfast is rich in variety and tastes good. The waitresses and ladies in the hotel are very gentle. In short, I recommend staying at his place when visiting Zhangye😄
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Response from Property: Dear traveler: Your affirmation is like a bright star, lighting up our night sky. We are very pleased with your stay at the hotel, especially your appreciation for the professionalism and enthusiasm of our staff, which is a source of pride for our team. We promise to continue to improve service quality and ensure that every stay can become part of your wonderful memories.
Guest User
Deluxe Elegant Double Room
Stayed in Aug 2024
Other
12 reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
The location is very convenient, the hotel facilities are new, the service staff are warm and thoughtful, and the breakfast is abundant. The experience is great. I will stay here again next time I come to Zhangye.
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Response from Property: Dear guest, thank you for your favor and love for Puyue Hotel. We are committed to making every moment an unforgettable memory for you. From the moment you step into the hotel, we listen carefully to your needs and serve you with love, just to make you feel the warmth of home. Your recognition and praise are the source of motivation for our continuous progress. We look forward to meeting you again and sharing the exquisiteness and elegance from Zhangye Puyue.
xiatian148
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Other
46 reviews
4.2/5
Very Good
Posted on Sep 24, 2024
The room card is too far from the door, and the breakfast is so-so with not much variety. The door card is a flaw and cannot be changed. The breakfast can be improved. The waiter who had breakfast had a bad attitude.
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Response from Property: 尊敬的賓客:您好,感謝您入住張掖璞悦酒店,併為酒店提出寶貴意見,很抱歉未能帶給您完美的入住體驗,我們在此深表歉意。對於您反饋的問題,我們已第一時間反饋至相關部門,要求進行工作反思和問題整改,酒店會加強對客房設施設備的檢查,保證房間設施處於正常狀態,希望您下一次的入住過程能夠體驗到我們的進步,並且繼續為我們提出寶貴意見和建議。璞悦酒店,享你所想!我們真誠期待您的再次光臨!
Anonymous User
Deluxe Elegant Room (2 Beds)
Stayed in Aug 2024
Solo travellers
18 reviews
4.5/5
Great
Posted on Sep 24, 2024
The hotel is new and the price is very cheap. I was very satisfied. Unfortunately, when I took a shower, I found that the water was not flowing smoothly (due to construction problems, the water actually flowed out of the bathroom). Down.
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Response from Property: 尊敬的賓客:您好,感謝您入住張掖璞悦酒店,非常高興您有一個愉快的入住體驗。感謝您對酒店的點評,也感謝您對我們服務的肯定。提供温馨舒適的環境是我們一直努力的目標,璞悦酒店致力於為賓客提供“高效便捷”、“時刻關懷”、“無微不至”、“喜出望外”的“璞悦關懷”服務,在任何時候都關心和竭盡所能滿足您的需要,我們真誠期待您的再次光臨!
Yigexiguabababa
Deluxe Elegant Double Room
Stayed in Aug 2024
Couples
25 reviews
5.0/5
Outstanding
Posted on Sep 27, 2024
Very good hotel, convenient location, close to the night market next to it, the room is also very new, great
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Response from Property: Dear distinguished guest, thank you very much for choosing to stay at Zhangye Puyue Hotel and giving us such high recognition and praise. This will be a strong motivation for us to continuously strive to improve ourselves! We adhere to the concept of providing friendly and high-quality services to our guests, so that every guest staying in our hotel can feel the warmth of "home". All the staff of Puyue Hotel look forward to your next "home" and wish you all the best!