Holiday Inn Express Yangzhou Slender West Lake (Wenchangge) Reviews

Response from Property: Dear guest, Thank you so much for taking the time out of your busy schedule to write us such a wonderful review and for giving us full marks. We are delighted that you were so pleased with the location of our hotel, the delicious breakfast, the great rates and the excellent customer service we provide. We strive to provide all our guests with a memorable stay and we are delighted to hear your comments. We look forward to welcoming you back for your next visit.Sincerely,IHG Social Listening Team

Response from Property: Dear guests,Thank you very much for choosing to stay at our hotel and for your comments on our hotel. We are very pleased to know that you had an enjoyable stay experience. This is also the greatest pride of all our employees. Therefore, your feedback is of great significance to us. We look forward to welcoming you again.Sincerely,IHG Social Listening Team

Response from Property: Dear Guest, Thank you for staying at our hotel and I am pleased to hear that you were satisfied with the service provided by our staff. I will certainly convey your favorable comments to our staff, especially those you mentioned by name. As for the breakfast, we will convey your comments to the relevant departments for improvement to ensure a more satisfying breakfast experience for you. We look forward to seeing you again and hope to see you soon!Sincerely,IHG Social Listening Team

Response from Property: Dear guest, thank you very much for taking the time to write such a wonderful review and giving us a full score despite your busy schedule. We are delighted that you were satisfied with our hotel's location and high-quality customer service. We will also inform the catering department of your suggestions for breakfast and make necessary adjustments. Once again, thank you for staying with us, and we look forward to providing you with an even better experience during your future stays.Alice WangHotel General Manager

Response from Property: Dear guest, thank you for choosing to stay with us and taking the time out of your busy schedule to share your stay experience. We are glad that you are satisfied with our hotel's location. However, after years of use, some facilities may have aged, but we will continue to strengthen daily maintenance and upkeep of equipment and facilities. Of course, we also have plans for regular replacement, so please rest assured. Currently, there is no small refrigerator in the guest rooms. If you need one, please feel free to contact our front desk and we will do our best to assist you. We look forward to your next visit to our hotel. Wishing you a pleasant day. Sincerely, Alice Wang General Manager

Response from Property: Dear guest, Thank you for staying at our hotel and sharing this valuable review. We are sorry to hear about the odor in the bathroom of your room. We will check the cleanliness of the room and perform additional cleaning. As for the facilities, we will speed up the pace of facility maintenance and program updates to provide our guests with more stylish, modern and exquisite facilities. We apologize for any inconvenience caused by the noise. Please be assured that we will seriously consider your feedback and strive to improve. We look forward to your stay again.Sincerely.IHG Social Listening Team

Response from Property: Dear Guest, Thank you for staying at our hotel and for rating our hotel so highly. We are pleased to know that you enjoyed your stay very much. Guest satisfaction is the greatest pride of our staff, so your feedback is very important to us. We look forward to your return visit.Sincerely,IHG Social Listening Team

Response from Property: Dear guest, Thank you for staying at our hotel and for providing feedback during your busy schedule. We apologize for any inconvenience caused regarding the English communication at the front desk. We will strengthen the English training of our staff in order to better serve our overseas guests. Thank you again for your stay and we look forward to providing you with a better experience in your future stays.Sincerely,IHG Social Listening Team

Response from Property: Dear guest, thank you for staying with us and sharing this valuable review. The hotel is located in the center of Yangzhou, adjacent to famous tourist attractions such as Slender West Lake, Ge Garden, Dongguan Street, Baogai Memorial Hall, and Xianhe Temple. The surrounding amenities are complete, and transportation is convenient, which saves you valuable time during your travels. Currently, our rooms do not have a mini-fridge. If you have any needs, please contact the hotel front desk, and we will solve the problem for you. At the same time, we will take your feedback as a reference for future improvements. We look forward to welcoming you back again.Sincerely,IHG Social Listening Team

Response from Property: Dear Guest:Thank you for staying at our hotel and taking your valuable time to share your stay with us. We are glad to see that you are satisfied with our hotel location, clean and tidy hygiene and room facilities. Meanwhile, regarding the problem you mentioned about the breakfast, we will feedback to the hotel's food and beverage department for improvement. During your stay, if you have any questions or needs, please feel free to contact our front desk and we will try our best to help. We look forward to seeing you again. Have a wonderful day! Sincerely, Alice Wang General Manager

Response from Property: Dear Guest, Thank you for your candid review. We apologize for the fact that the hotel room facilities have not met your ideal expectations! In the future, we will speed up the pace of facility maintenance and updating to bring our guests more stylish, modern and exquisite facilities. In addition, if you feel that the room temperature is not comfortable, you can directly reflect to our hotel duty manager, so that we can try our best to improve. We look forward to welcoming you back to our hotel, have a good day! Sincerely,Alice Wang General Manager

Response from Property: Dear Guest，Thank you for taking the time to share your honest review with us. We are pleased that our hotel's location, delicious breakfast and hygienic environment pleased you. We apologize for the attitude of the front desk staff during your stay. Your feedback is vital for us to continue to improve our services. We hope you will consider staying at our hotel again when you visit Yangzhou again!Sincerely,Alice Wang General Manager

Response from Property: Dear Guest, Thank you for sharing your stay with us in your busy schedule. We are happy to hear that you had a great time with us and enjoyed our convenient location and clean and tidy sanitary environment. We want our customers to feel more relaxed whether they are working or traveling. We hope you will visit us again.SincerelyAlice Wang, Hotel General Manager

Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by name. We certainly look forward to seeing you again and hopefully sooner rather than later! Sincerely,IHG Social Listening Team