Centurion Properties in Tokyo

Centurion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay. The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.

As a frequent traveler to Japan, I'm quite familiar with Japanese hotels. While the room was small (which is typical for hotels in great locations), it cleverly featured bunk beds, and surprisingly, the beds were quite spacious. It was perfectly fine even with kids! The location is absolutely fantastic. As soon as you step out, there are tons of menus everywhere, and you can walk to anything you want to eat. Ueno itself is a place where you'll never struggle to find food, and personally, I think it's hard to go wrong – everything is delicious. You'll feel like your mouth and stomach aren't big enough! Although the price went up for the last two days, it was understandable given the season and crowd. After all, the location is the value. The photos below are from my previous visits, feel free to check them out and ask any questions! 🙋‍♀️

Not far from the subway station, which makes getting around very convenient. There are many restaurants downstairs. The service attitude was great, very warm and welcoming. The hotel was also very quiet. I would definitely choose this hotel again next time I visit Tokyo.

This capsule hotel is located in the bustling Ueno business district, very close to the subway and Shinkansen lines. The Ueno area itself is very vibrant, with plenty of dining and shopping options. This particular capsule hotel is for men only, which avoids any potential awkwardness. The facilities inside are comprehensive, and the hygiene is excellent. I stayed here for about four or five days.

A hidden gem in the city that's become my go-to healing haven! I could stay at this hotel countless times! I stumbled upon this treasure on a business trip, and it immediately landed on my 'Priority Business Trip Hotels' list 📝 I absolutely have to rave about it! As soon as I got out of the car, a bellhop proactively helped with my luggage. The moment I pushed open the lobby doors, I was instantly charmed – the aroma was a subtle citrus, not overwhelming or pungent, and the background music was gentle jazz. Even the few minutes spent waiting to check in felt leisurely, a stark contrast to the crowded, chaotic feeling of other hotels 😌 My room was an even bigger surprise! The floor-to-ceiling window overlooked the city's central park, and in the evening, I watched the sunset paint the clouds a honeyed hue. After turning on the lights at night, the lighting was a soft, warm tone, not at all harsh. The bedding was just the right firmness; lying on it felt like sinking into a cloud. I'm usually someone who struggles to sleep in new places, but last night, I fell asleep the moment my head hit the pillow, and a huge chunk of my travel fatigue just melted away 🌙 The bathroom had a separate wet and dry area, and the toiletries had a subtle woody scent. The shower pressure was great, and the hot water came out super fast, leaving me completely relaxed after my shower. Breakfast exceeded expectations too. The freshly made wontons were plump and generously filled, the freshly ground coffee was incredibly aromatic, and even the fruit was neatly cut and arranged, truly fresh, not like those wilted fruits that have been sitting out all day 🍉 The detail that touched me the most was that the front desk knew it was my birthday (I mentioned it when filling out my check-in info). That evening, they sent up a small box of handmade cake and a handwritten card. The handwriting was a bit wobbly, but it was incredibly warm and heartfelt. This kind of thoughtful, understated care is a hundred times more pleasant than flashy marketing. The value for money is truly excellent. It's perfect for both business trips and a quick weekend city getaway. I've already recommended it to colleagues who travel frequently in my department. Next time I'm in this city, I'm definitely staying here again! 👍

Location is absolutely perfect. Very well connected with 4 metros stations nearby. Room is bigger than average in Tokyo. Staff was helpful. They have small kids corner so our 5 year old can play a bit while we were waiting at reception. Lots of food options nearby, it is a busy area late night but we did not hear much noise. Rooms has windows however those are facing the wall of the next building and it is kind of dark even with curtains open. We stayed there initially for 4 nights and then decided to extend for another 2 night as we liked the place.

The location is very good, many shops & restaurant nearby the hotel. The service is good. Unlucky, the lift was damaged in the first day when we check-in. The staff is very helpful to send our luggage to our rooms by stair. Work hard!! The room temperature is high as the capacity of A/C is small in such a big room.

Location was great but little smoky despite saying it was non smoking hotel    Resting area lounge chairs next to room was a smoking area