Sotetsu Fresa Inn Properties in Tokyo

I stayed at the Sotetsu Fresa Inn Higashi Shinjuku Station for my New Year trip to Tokyo. First, the good points: The location is great, very close to the subway, and there are Lawson and 7-Eleven convenience stores nearby, as well as plenty of restaurants. Now, for the downsides: 1. I found a dirty towel in the bathroom (see picture 2), so the hygiene is a bit questionable. 2. The staff had me check in using a machine, and then, after pressing a few buttons, it prompted me to pay for the room again at the hotel... but I had already paid in Shanghai! So I had to start over, which wasted time. In the end, the staff just said 'sorry'... the service definitely needs improvement.

The front desk and housekeeping staff were really friendly and helpful. The room was clean and tidy, and the location was convenient for getting around. However, due to the building's unique design and the lack of central air conditioning/heating, the room felt too cold in winter. Even with the air purifier and humidifier on, the room was still very dry, so I had to turn off the air conditioner at night. It was both cold and dry!!!

Location and self service are about the only things good about the hotel. Location is in the quieter area of ginza with the popular area not too far. The biggest complaints are the size and the electricity outlets. The room is similar to a cruise boat room and you can’t fully open a medium size luggage. The electricity outlet placement and setup is also inconvenient if you have a larger adapter because it won’t fit given the size of the adapter. The other complaint is the bathroom often had a bad odor, maybe from other rooms sharing the same sewage. Given the price of the hotel, I might suggest staying elsewhere.

This hotel is just a 5-minute walk from Kinshicho Station, accessible from both the North and South exits. You can actually see the Tokyo Skytree from two different intersections, each offering a unique view. The room was a bit small, but perfectly fine for one person and their belongings. My window faced a residential building across the street and couldn't be opened, but the soundproofing was generally good. There was a movable small table, which was handy. Check-out is at 11 AM. A nice touch at Sotetsu hotels is that they provide free bath salts in the lobby on the first floor.

The location is great, not far from the subway station. There's a FamilyMart, 7-Eleven, Sugi Pharmacy, Kyushu Ramen, and Torikizoku nearby, so dining options are convenient. Tokyo Tower is within walking distance. The hygiene is decent, and check-in was smooth, with self-checkout. The hotel has washing machines, but they were often in use when I returned. There's a self-service ice machine, so you can buy drinks before heading back to the hotel and DIY. The small room size is characteristic. The photo of our twin room was taken with a wide-angle lens. We were able to open two suitcases.

This is a great hotel! They provide toiletries, pajamas, and even charging cables and curling irons, so you really don't need to bring anything when staying at a Sotetsu series hotel. Although this particular branch in Jimbocho is a bit of a walk from the station, the area is full of bookstores and restaurants, making for a fantastic atmosphere.

Fantastic! The location is super convenient, close to the subway, bus stops, and even the Shinkansen. It's also near my office. The breakfast was delicious with a great variety, including fish, eggs, and soup. Plus, the surrounding area is beautiful!

The location is excellent, conveniently close to Daimon Station and Hamamatsucho. It's not overly crowded, and the area is very quiet at night. You can easily walk to the Tokyo Tower, and Shiba Park is nearby. There are also several convenience stores in the vicinity. It's very close to Tonkatsu Wako, which I highly recommend.

The location was great, only one stop away from Tokyo Station. There are lots of restaurants in the area. Lawson is less than 2 minutes away. The ventilation fan in the bathroom of my room was out of order. The staff immediately offered to change room for me. I was very happy with their service. You can request to get another pillow if you are not satisfied with the one they have inside the room. You can get supplies like toothbrush at the ground floor lobby.

Overall I had a good stay and the location of the hotel is very convenient. The room was comfortable and the staff were friendly. However, there were a few small things that could be improved. I noticed a dark stain on the bed when I checked in, which was a bit disappointing. Also, the room did not provide bottled mineral water. I understand the hotel promotes filtered water, but personally I still prefer having bottled water available. For the laundry facilities, the machines are cashless but they do not accept credit card payments. The online payment system also seems to mainly support users from China and Taiwan. It might be helpful if the hotel could consider installing a coin exchange machine to make it more convenient for other international guests. Breakfast was decent, but it would be nice to see a bit more variety in the options. Overall still a pleasant stay.