Jinjiang Inn Select (Shenzhen Huanggang Port Imperial Plaza) Reviews
Jinjiang Inn Select (Shenzhen Huanggang Port Imperial Plaza)
First floor, podium building 4009, Huangcheng square, Futian South Road, Futian District, Shenzhen, Guangdong, 518008, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Jinjiang Inn Select (Shenzhen Huanggang Port Imperial Plaza) Guest Reviews
4.4/5
1018 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All reviews(1018)
Positive reviews(969)
Reviews with photos/video(169)
Convenient location(128)
Easy to get around(71)
Friendly front desk staff(64)
Close to metro(32)
Delicious breakfast(25)
Average sound insulation(21)
Would stay again(19)
Perfect for business trips(18)
Negative reviews(49)
Mohamed Shamsudeen
Superior Double Room
Stayed in Nov 2024
Family
1 reviews
3.5/5
Posted on Dec 28, 2024
I had a very unpleasant stay during my trip. The rooms were located very far away from the elevator. They have way too many room in a single floor. It goes like a maze from the elevator to reach the room. There weren't any sugar packets though they have tea bags. The bath towels were worn and torn and the corridoor was very dusty.
Response from Property: Dear guest: Hello! I'm glad you chose to stay at Jinjiang Xinghuanggang Port Store. I'm very sorry that I couldn't provide you with a satisfactory experience. The hotel rooms are equipped with mineral water, black tea, and green tea bags. There are coffee and sugar packets at the front desk. If you have special needs, you can ask the waiter or front desk staff. The hallway hygiene you mentioned is not satisfactory because on the 28th, the fire department conducted an inspection here, and one section of the hallway hygiene was affected. However, after the inspection, the cleaner immediately cleaned it. We apologize again for any inconvenience caused to you. Wishing you a pleasant journey!
Zack Mirza
Standard Room (2 Beds)
Stayed in Jul 2024
Travel with friends
1 reviews
3.2/5
Posted on Sep 27, 2024
We stayed in this hotel for 1 night, has a massage place right next to it, market and other late night bars and restaurants are nearby, there is also a decent hotpot place nearby too. Not far from the subway station about 600m away inside residential area.
Response from Property: Dear guest, thank you for staying at Jinjiang Xinghuanggang Port Branch. I'm glad to see your positive feedback on the hotel's location, hygiene conditions, and service quality. The hotel is adjacent to Hong Kong and Futian shopping centers, with a wide range of dining, entertainment, and cinemas. The restaurant located on the fourth floor of the hotel provides high-quality catering services for guests. Welcome to experience it next time.
Guest User
Superior Double Room
Stayed in Oct 2024
Solo travellers
2 reviews
3.7/5
Posted on Nov 18, 2024
Excellent location but customer service level requires improvement.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. The service level you mentioned needs to be improved, and we will try our best to train and work harder. Welcome back anytime.
Guest User
Superior Room (2 Beds)
Stayed in Jun 2024
Travel with friends
9 reviews
3.0/5
Posted on Jul 14, 2024
Cheap 10 mins walk from Hauangang checkpoint. Convenient. If you want to discover more about Futian Distict, you need to take shenzhen metro.
Response from Property: Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel convenient and in a great location for exploring Futian District. We appreciate your comments about the proximity to the Huanggang checkpoint and the ease of access to the Shenzhen metro.
Guest User
Superior Double Room
Stayed in Jun 2024
Travel with friends
6 reviews
0.5/5
Posted on Jul 8, 2024
DONT BOOK ON THIS HOTEL ….. THIS PLACE PRETTY SUCKS AND STAFFS SUPER RUDE I WENT CONCERT IN HK NIGHT AND REALLY TIRED BUT THIS MORNING URGE ME TO LEAVE SO MUCH DISAPPOINTED PLEASE REMOVED THIS HOTEL IN YOUR LIST
Response from Property: Please accept our sincerest apologies from Huanggang Port Store. We deeply apologize for the situation you encountered during your stay in the store. The hotel attaches great importance to the issue you mentioned. Our check-out time is 14:00 in the afternoon, and guests will not be urged to check out before this check-out time, unless they check out themselves. We have retrieved the monitoring at the time and conducted a strict review of the personnel on duty regarding the issue you mentioned. I hope you can patiently communicate with the receptionist next time to achieve your desired goals. We sincerely invite you to visit again!
Hong Keat
Superior Double Room
Stayed in Mar 2024
Couples
7 reviews
5.0/5
Outstanding
Posted on May 10, 2024
Place is convenient for food and amenities . A lot of places to eat and nearby to the train station. Staff is friendly
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Guest User
Standard Room (2 Beds)
Stayed in Feb 2024
Family
1 reviews
4.0/5
Very Good
Posted on Apr 2, 2024
Hotel was decent at decent place.Executives are very good and helpful all the time.Room i skept neat and clean and finally big thumbsup to this hotel.
Response from Property: Dear guest: Hello! Your every choice is our greatest honor, and your unwavering support for us brings us great joy. Looking forward to reuniting with you again!
EvaKyuu
Superior Double Room
Stayed in Oct 2023
Couples
5 reviews
4.0/5
Very Good
Posted on Jan 28, 2024
The hotel is old but clean. Very convenient location right by the border with HK. Staff service decent.
Response from Property: Dear guest, thank you for staying at the Star Huanggang Port Hotel in Jinjiang. I am glad to see your positive feedback on the hotel's geographical location, hygiene conditions, and service quality. The hotel is adjacent to Hong Kong and Futian Shopping Center, with a complete range of dining, entertainment, and cinemas. The restaurant, located on the fourth floor of the hotel, provides high-quality dining services for guests. You are welcome to experience it next time.
Sonia1
Superior Double Room
Stayed in Aug 2023
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Sep 12, 2023
I was impressed by the great hospitality of the staff. They patiently cared about my undelivered package inquiries and correspondence. This was very reassuring to me as I was unfamiliar with China.
The hotel is close to the Huanggang port, but might be difficult to find because of the large scale construction work going on at the moment. Also, it is located in a residential area, so I was confused at first.
However, The service is thorough in every corner, with not only the receptionist but also housekeepers greeting us. Of course, the room is clean and comfortable.
Highly recommended.
Response from Property: Hello distinguished guest, thank you for staying at the Star Huanggang Hotel in Jinjiang and being satisfied with our service. We are also very grateful for your support and love for us. We will work even harder and wholeheartedly provide you with better quality service. We look forward to your next visit! Thank you! If you are very satisfied with our service, the rating should be 5 points. Thank you for your attention!
Guest User
Superior Double Room
Stayed in Jul 2023
Other
1 reviews
2.7/5
Posted on Aug 21, 2023
The staff of the hotel were friendly and helpful except for one person. The woman that worked between 16:00 and 00:00. She had a very passive attitude and arrogant, when asked for basic needs such as a beer opener and scale she just told me they do not have it and that she could not help me. I also had a package that would arrive. I asked for the package and she told me she did not know and that I have to look for it in a very hot and messy room with a lot of packages and suitcases. I could take anything from that room and she would not care. It gives off a very unsafe feeling. Later in the evening when another employee worked, he was very helpful and immediately found the package for me. Even after check-out when I needed to use a restroom, she told me there are no restrooms and that I have to use the public restroom outside.
The rooms were quite spacious but were not very clean. The floor and the other surfaces were quite dusty. The location was pretty convenient, it is quite close to the metrostation and border checkpoint. Overall, this hotel is only a good option if you need the location close to the border.
Response from Property: Dear guests, thank you for your comments! We are sorry for your experience during your stay at the hotel. Your valuable opinion is very important to us and we will inform the relevant departments to improve the quality of service. If you're here next time, I hope you'll be able to book this hotel again and give us a chance to apologize. Looking forward to coming again!
王伊丽
Superior Double Room
Stayed in Jul 2023
Solo travellers
21 reviews
3.0/5
Posted on Aug 11, 2023
The room was small and stinky. Not clean. I just stayed there for a couple of hours. I don't recommend this hotel.
Response from Property: Thank you for your meticulous comments and sharing, I am sorry that this stay did not fully meet your expectations. Every piece of valuable advice you have mentioned will be shared with the hotel management to find out what is wrong, keep it good and improve it. We always seek to create a perfect experience for our guests. We believe that you will have a brand-new experience when you check in next time. We sincerely invite you to come again.
Rafiq Iqbal
Superior Double Room
Stayed in Nov 2024
Business travellers
21 reviews
5.0/5
Outstanding
Posted on Dec 31, 2024
Good hotel
Response from Property: 尊敬的賓客:您好!很高興您選擇入住錦江之星皇崗口岸店,看到您的評價小的頓時呆懵了!酒店地處繁華地段,有着都市的熱鬧和方便,酒店自助早餐品種豐盛,美味可口,外帶會有打包盒的哦!家,是避風的港灣,是温馨的小窩,是温暖身心的一隅。有愛才是家,祝旅途愉快!
Guest User
Superior Double Room
Stayed in Oct 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
good very
Response from Property: 感謝您5分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望錦江之星皇崗口岸店會是您回憶裏最温馨最獨特的那個!常回錦江之星皇崗口岸店看看哦,祝:安好!
DeSadier Arey
Superior Double Room
Stayed in May 2023
Solo travellers
55 reviews
4.0/5
Very Good
Posted on Jun 15, 2023
Great hotel for a short stay. Many good restaurants nearby
Response from Property: 感謝您選擇入住並分享您的入住感受!酒店步行至皇崗口岸約5分鐘,皇崗口岸有公交車站汽車站的士站等便捷交通,皇崗口岸地鐵站已經開通。酒店周圍擁有便利店,水果店等便民商鋪,還有很多美食可供您的選擇。錦江之星皇崗口岸店全體員工祝您生活愉快.歡迎您的再次光臨
Guest User
Superior Double Room
Stayed in Apr 2024
Travel with friends
40 reviews
5.0/5
Outstanding
Posted on May 30, 2024
good good
Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~酒店的我們力求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。錦江之星皇崗酒店是一個富有年輕活力的酒店,以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇