DoubleTree by Hilton Sheffield Park Reviews

Had to pay additional £5 per person to use the pool area. Had to pay £1 room deposit. This wasn’t mentioned at the time of booking.

The room is freezing cold as the AC is not working in our room. Manager brought a portable heater but it also takes ages to heat up. I asked for additional duvet and no action was taken at all. Very disappointed.

We were issued keys that failed to open the door forcing us to make our way back to the front office. Our room, by the way was last on a long corridor on the upper floor of an extended wing if you can picture that. We booked (and paid for) a room for three but upon entering, the extra bed was not made up. Tried to call every number on the house phone but none was answered which meant another long walk to the front office, again. When we found the drain in the shower clogged I was hesitant to complaint to avoid further disappointment but I did anyhow and true enough - nothing was done. I must admit the hotel had one of the widest selection of tea and coffee (and chocolate drink mix) I've seen in a hotel room. I appreciated the coffee but unfortunately, restocking was only done once throughout our 4 night stay. I wonder if this was to be expected. Double Tree is a respectable brand (at least in my part of the world) but I don't understand what could have gone so wrong with this one.

Sorry, wasnt happy on this occasion. Room had some damp inside on walls ect

Hotel location excellent with free parking. Didn't use the restaurant so unable to comment. Room was clean as was bath room area. However flies in room and in bar area couldn't relax and enjoy the trip. Hotel seemed a little run down. Staff were polite and very courteous.

Lovely staff

Comfortable and clean, would stay again! Friendly staff and great location.

Nice place but needs some cleaning done

Relaxing hotel, must have car to stay

The room was very cold.

Good,good

The location is very close to the shopping mall, the service attitude is very good, and it is very clean. The hotel is far from the train station and the city center, more like a manor, and the room is still relatively fast. .

The room was very clean and comfortable. I think it would be perfect if they provided slippers. The hotel bar and food were delicious.

There is a ** at the front desk with a very bad attitude. There is no water in the room, the phone is broken, and the facilities are old.