JW Marriott Desert Springs Resort & Spa Reviews

Beautiful resort with onsite dining and pool. Room and outdoor areas were clean.

Really nice hotel. Rooms are modern and spacious. The rest of the hotel is nice but not really well mantained. If you just want to relax, maybe you should try another one!

This is our 1st That we got at jw Marriott very very bad service The room was very very dirty. Did you not come and clean and it was full of flies and bugs We tried to talk to the hotel, but they said we should talk to you because I got books from you guys We had to wait for the towels for four hours and did not deliver It was full of people like every year, did not treat us very good

Perfect for a family vacation. We loved it very much!

Great place to relax. Clean rooms

Nice hotel and amenities. Pool facilites need some updates.

The hotel environment is very good, the decoration is a bit old, and the South Asian staff at the front desk have a bad attitude. The quality of the restaurant service staff is top notch. There is ample parking space and parking is free.

The restaurant's dishes, environment and service are all very good. I came again recently 😄 Familiar people, familiar environment and dishes, as always, excellent service! It feels very intimate, very thoughtful, very good! Especially the service is attentive, careful, and soft-spoken, with super seven-star standards and service. I am very comfortable and satisfied 👍 👍 👍

A very very bad experience. The air conditioner in the room was old and the wind was strong. It was like living in a train. The faucet was leaking, the balcony door could not be opened, there were bugs and ants in the bathroom, and the hotel charged randomly. We bought a room with breakfast included. We had to wait for 20 minutes for the buffet breakfast on the first day and 40 minutes on the second day. The elderly at home had low blood sugar and other arrangements could not wait. They said that six people could sit at two tables separately, but we ended up having breakfast outside in the wind. Coffee and juice were not given in time. There were very few types of buffet. The service was basically no service. We were not allowed to pour juice by ourselves. After eating, the elderly went back to the room first, leaving us to tip. Yes, that's right. They had the nerve to ask for tips for such bad service. Then, what was even more infuriating and incomprehensible was that they charged us an extra 33 US dollars, saying that it was because the two tables were originally settled separately and I settled the fees at the same time? I asked several times, what the hell is the reason for this charge. Because I was in a hurry to go out, I left. After contacting customer service for several days, the hotel insisted on charging this money. It's too much. If anyone wants to spend 3700, live in a 35-square-meter 4-person room, which is dirty and old, far away, and wait for 40 minutes for breakfast, and is charged randomly, please choose this hotel

We had a great trip at the JW Marriott Desert Springs. The grounds and rooms are great, lots of things to do for the kids and the whole family, the boat rides are fun and the pool has lots of entertainment, especially on the weekends. General Manager Nusrat went out of his way to show great kindness to our family. We had a great time and hope to visit again soon.

The environment is good, there are few people and quiet during non-weekends

Thousands of hotels, the result is very disappointing, the rooms are small and old, and go a long way

Great for relaxing

The grounds are quite nice. Great location. The hotel itself is old and rooms/hallways are in need of a refresh. We were in town for the tennis tournament and were disappointed with the sparcity of the busses provided. We had to wait over an hour after being told that a bus was 5 minutes away. In short, the resort did not contract enough busses to handle guests going during peak times.