Holiday Inn Resort Shinano-Omachi Kuroyon Reviews

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

Great place and the standards you'd expect of Holiday Inn, but you really need to drive to make it more convenient. There's only one bus to and fro which costs 1,230 Yen from Shinano-Omachi station. There is also nothing in the near area nor any Uber services. Still, the restaurant is pretty decent and there's a pool + Onsen with a simple vending machine as well as a shop selling apparels or food items. Christmas vibes were all-in when we went around mid November. Overall, a great hotel and if the location doesn't bother you because you drive, you'll likely have a good time.

The location is a bit far from hakuba ski site. Its about 40mins driving.

The English-speaking staff are kind and helpful, rooms are spacious and have good amenities

Great entertainment area near library. Delicious food. Outstanding service. Mr Yasuke was extra helpful with transport arrangements for us.

Definitely one of the best hotel on omachi-tateyama. The room is quite big compared to other hotel in japan. If you trip with family and want to go to tateyama route alpine, you should book this hotel 😄

Serene place to be at. Its off season so not much people. The thing i like about here, i don’t really see much foreigner, other than those with tour group. Many local Japanese. The daily breakfast buffet is simple, not too fantastic. Also had their dinner buffet.. its about the same as breakfast…. Ordered lunch on the first day, it is alot nicer than the buffet! Love the onsen. And also the outdoor one that is within walking distance.

Hotel is perfectly clean and accommodating. The hotel breakfast is good, however the dinner buffet is a bit disappointing. Location is a bit far away from ski resort however it's peaceful and serene.

stayed for 5 nights，my kids loved it，and I enjoyed every minute in ANA，free shuttle bus to Goryu escal plasa is cheerful，everybody are so nice and helpful，would definitely come back

great hotel with many facilities including onsen, gym and swimming pool! other restaurants or convenience stores are very far from the hotel. however, the hotel has their own restaurant and food is great! hotel is near ogizawa station (15min bus ride)

Our favourite hotel in Nagano. It was an unexpected surprise to the end of our alpine journey. My husband didn’t want to leave this place and wants to go back to Japan just for this hotel.

Great service and attention to details at this resort. The room is as excepted, very clean, modern design, well lighted and with a beautiful view of the forest (Premium Room). The design is spot on with the toilet and shower room layout. The breakfast is one of the best I had. The range is not the widest, but the taste and presentation is absolutely gourmet level. Stay here 5 nights and the daily buffet breakfast never get bored.

The resort is really nice with lot of facilities like onsen, gym, kids room, etc. The room is big and nice.

The hotel located in an isolated location near to the Tateyama kurobe alpine route, it is great for traveller who are going to come sit this attraction. We arrived late at the hotel, all the amenities are closed except the onsen, recommended to go earlier to enjoy to the fullest.