Renaissance Nanjing Olympic Centre Hotel Guest Reviews
4.8/5
Excellent
827 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(827)
Positive reviews(811)
Reviews with photos/video(129)
Classy environment(60)
Delicious breakfast(53)
Large rooms(48)
Easy to get around(37)
Friendly front desk staff(37)
Perfect for business trips(14)
Great swimming pool(9)
Close to metro(6)
Negative reviews(16)
Chi-Lun Wu
Garden View Room,2 Double
Stayed in Aug 2023
Travel with friends
171 reviews
4.7/5
Amazing
Posted on Sep 17, 2023
The location of this hotel is perfect for where I need to be. The Marriott Bonvoy hotel is always much better.
Response from Property: Dear Guest,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Renaissance Nanjing Olympic Centre Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Renaissance Nanjing Olympic Centre Hotel
Yinggelvyou
Club Room,1 King
Stayed in Jul 2024
Business travellers
14 reviews
5.0/5
Outstanding
Posted on Aug 4, 2024
Very Good
Response from Property: 熱愛之所以有力量,就在於你不懈的堅持。華泰萬麗人對於賓客的熱忱之心也是一樣,我們儘可能提供最佳的服務,讓您備受關懷。您的五星好評給了我們無限動力,讓我們在未來的路上充滿信心,期待您再次光臨,祝您生活愉快!
Guest User
Garden View Room,1 King
Stayed in Sep 2024
Family
32 reviews
5.0/5
Outstanding
Posted on Oct 25, 2024
I chose this hotel specifically for the concert. It's very convenient to cross the street. It's also owned by Marriott. The hotel facilities are very complete and it's very child-friendly. The breakfast is rich in variety and the noodles are delicious, haha. The lady and brother at the front desk are very nice. I will lock in this hotel for concerts in the future.
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Response from Property: Life is like tea that needs to be sipped slowly, life is like a song that needs to be listened to quietly. Each beautiful frame is created by countless hard work behind it. Renaissance Nanjing Huatai Hotel always adheres to strict service standards and puts service quality first. You are welcome to come again to experience it. Listen to the wind and watch the sunset. Happiness is simple. .
irisleo
Club Room,2 Double
Stayed in Aug 2024
Couples
20 reviews
5.0/5
Outstanding
Posted on Oct 16, 2024
We stayed here to watch Jay Chou's concert. The hotel is in a great location. The Olympic Sports Center is across from the hotel. We can walk back and forth without long traffic evacuations. We can get meals at the nearby shopping malls. The subway is also convenient for going to Xinjiekou and other places the next day. The hotel rooms are well-equipped, parking is convenient, and the service is good. We were given a late check-out as requested. We didn't experience the executive floor treatment due to time constraints. We can only experience it next time we stay.
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6/7
Response from Property: 音樂牽起我們的緣分,我們因音樂相聚,因品味相知,真正的經典,是文化與情感的交融,酒店優越的地理位置,讓您在感受經典演唱會之後,不需要穿梭在擁擠的車流中,聽聽風,信步就能走到酒店。而酒店裡優雅的環境,高品位的設施設備,更能卸掉您一身疲乏,讓環繞在腦海中的經典歌聲伴您入夢,讓我們繼續一起品味經典,一起成就經典。
Guest User
Club Room,2 Double
Stayed in Aug 2024
Travel with friends
11 reviews
5.0/5
Outstanding
Posted on Oct 2, 2024
The transportation of Renaissance Hotel is very convenient, and it is only a short walk from the Olympic Sports Center, which is very convenient! The room is clean and tidy, and the hotel service staff has an excellent attitude. I give 100 points for this stay experience!
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Response from Property: 是怎麼就能搶到周董的票呢,實名錶示10000個羨慕!!!真正的經典,是文化與情感的交融,酒店優越的地理位置,讓您在感受經典演唱會之後,不需要穿梭在擁擠的車流中,聽聽風,信步就能走到酒店。而酒店裡優雅的環境,高品位的設施設備,貼心的升級,更能卸掉您一身疲乏,讓我們一起繼續品味經典,一起成就經典。
Fengchuixuerpiao
Garden View Room,2 Double
Stayed in Jul 2024
Other
8 reviews
4.5/5
Great
Posted on Aug 26, 2024
Booked this hotel for a concert, very close to the stadium, but the door is not on the main road, on the side, not very easy to find. The room is relatively clean and large, the service is average, no one at the door to help with luggage, maybe they were not there by chance. Fruits were given.
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Response from Property: 嗯,您的圖片已經非常好地展示了酒店的位置啊,奧體大門對面就是。酒店自帶花園,精心打理的園林景觀也是一大特色。酒店大床及標間客房面積均在53平左右,在南京也還算是名列前茅的。還有各種沒有感受到的體驗與服務,歡迎您下次再來,酒店一定會帶給您全新的感受,我們一直在這等着您哦!
Yaomiao
Garden View Room,1 King
Stayed in Jul 2024
Other
1 reviews
2.7/5
Posted on Aug 19, 2024
Very bad check-in experience. When I opened the door, I saw a puddle of water under the bathroom sink. There were a lot of hair and mop-like things on the floor. The hygiene of such a high-end hotel is worrying.
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Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Premier Room,1 King
Stayed in Jul 2024
Solo travellers
15 reviews
5.0/5
Outstanding
Posted on Aug 18, 2024
Because I was going to see a concert, I booked a hotel close to the Olympic Sports Center.
Facilities: convenient transportation, close to shopping centers, convenient for eating and shopping
Hygiene: The room is clean and tidy
Environment: quiet, no noise
Service: The front desk and the reception are very good. I brought a bicycle (preparing to check in Jiangxinzhou). When I checked in, the front desk guy helped me get it to the room. After checking out today, the guy outside the lobby helped me get the bicycle to the car. Thumbs up.
Gave a small gift,
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Response from Property: 都説山是水的故事,雲是風的故事,而你是我的故事。在人來人往中,您獨獨選擇了我們,感謝您的支持,讓我們感受到莫大的鼓勵,又讓我們有了更好一點的動力,我們會守住這份清醒,繼續保持初心,讓所有來往的旅客感受和您一樣的服務!
Guest User
Premier Room,1 King
Stayed in Jul 2024
Family
32 reviews
5.0/5
Outstanding
Posted on Sep 13, 2024
I booked this hotel to watch a concert. The Olympic Sports Center is across the street, just a few minutes' walk away. The hotel is very good, the rooms are spacious and bright, and the service is also good. I like the restaurant on the first floor. The atmosphere by the window is very good, the dishes are also diverse, and there are discounts for guests staying in the hotel, which is great!
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Response from Property: Yes, I like this location too. It seems that we have similar tastes. The time for the concert may be a bit rushed this time. Next time, we can have a meal in our outdoor garden when we have enough time. Every night, the chef will prepare barbecue on site. Under the romantic starry sky, with twinkling stars and lights, we can drink some wine and eat barbecue. I can't tell whether it's the wine or the scenery that makes me drunk. It's very romantic just to think about it~
Dage858
Garden View Room,1 King
Stayed in Jul 2024
Business travellers
19 reviews
2.0/5
Posted on Aug 17, 2024
The city of Nanjing always gives people a chaotic feeling. It is hard to say what is wrong. It is just not very clean. The roads are a mess. Cars are driving around and no one is seen giving way to pedestrians. The quality is low. It gives people a feeling of a crowded atmosphere. This time, Zhou Huajian happened to have a concert in the Olympic Sports Center, so we booked it here. I still approve of the overall style of this hotel. It does not have a sense of luxury, but it is not bad. Let me talk about the good things first. The girl who checked in was quite polite. It was originally arranged on the 5th floor. I asked for higher requirements and they tried their best to meet them. During the period, they took the initiative to ask me for information such as the license plate number. The feeling of being able to take the initiative to do things is considered good. After checking in, a large group happened to come to the lobby. There were all kinds of people. It was a mess. This has nothing to do with the hotel. It is a place where people gather, and there is nothing we can do. The room is average. The hardware is average. The rubber strips of the toilet have aged and fallen off. After all, it is a hotel that has been around for more than ten years. The so-called free mini bar drinks are just a few cans of ordinary cola and apple juice, which is a bit shabby. Next, let’s talk about the not-so-good experience of this trip. The main thing is the concierge at the door. We stopped at the hotel lobby at 17:00 on the first day. The door was not busy at that time. A concierge wearing glasses just stood at the door and stared at you. He didn't take the initiative to help with the luggage, nor did he say he would help open and close the door. He didn't even say welcome. He just stood there stiffly, which made people speechless. Then, when checking in, a **** man who looked like a lobby manager **** walked around the counter. He didn't even say hello to the guests. It felt like he was a big shot. It was ridiculous. Similarly, when checking out the next day, I saw him working with the same expression, full of anger... I don't know what happened. I was lucky. I checked out at 9:35 in the morning. The other male concierge at the door was still standing there, motionless. The two concierges I met in this hotel can be regarded as a perfect match. Maybe this is the unique style here? Concierges just stand there and don't move? When I checked out, the female receptionist asked me how my stay was and asked me to give a good review. The whole process was like reciting lines on an assembly line. I know these receptionists are just completing their tasks. It's no use talking to them. They just look confused. It's good enough that they didn't give a bad review... But then again, there are all kinds of service staff with different levels. It doesn't mean that all the service staff of this hotel are like this. This is a true and objective evaluation of this one night. If it weren't for the Olympic Sports Center next to it, I would never book here. The overall crowded atmosphere of Nanjing is also the unanimous opinion of many friends. Maybe it's caused by the fact that Nanjing is the spiritual capital of the country. Overall, the room price of around one thousand is not worth it for this hotel!
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。雖然我們可能只是匆匆一瞥,但很慶幸我們能和您一起走過這一段旅程,努力不是為了證明我們有多優秀,而是在意外和不可抗力因素來臨時,那些平常所努力積澱的涵養和能力,都變成了我們為您遮風擋雨的底氣。我們真誠地邀請您如果下次還有機會回到南京,再感受一下酒店的服務,也許會有不一樣的看法,也歡迎您隨時給我們提出寶貴的建議與意見!
kensity
Club Room,1 King
Stayed in Jul 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Oct 13, 2024
Came to see Zhou Shen's concert, the hotel room can see the stadium, very close and convenient.
This is my first time staying at the Renaissance brand, I really like the decoration style, the room is very clean, the suite I booked is also very comfortable. It left me a very good impression. It was very late after the concert, and when I returned to the hotel lobby, I saw the staff guiding the guests after the show, and the service was also very good. I think I can also choose Renaissance in other cities in the future.
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Response from Property: 歲月從來不言,卻見證了所有真心。我們就是這樣日復一日的用心服務,才換來您今天的五星好評。未來的日子,我們會一直保持初心,服務做到盡善盡美,希望您能常來體驗,南京華泰萬麗全體員工歡迎您的光臨!
Yin_🍊
Garden View Room,2 Double
Stayed in Jul 2024
Other
25 reviews
5.0/5
Outstanding
Posted on Aug 26, 2024
Booked this hotel for Zhou Shen's concert. It's very close and easy to find. It's convenient to return to the hotel as soon as possible after the concert. Although it's a bit old, the conditions are still great. The facilities don't feel old, and the air conditioner is not loud. I will choose this hotel again for future concerts.
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Response from Property: 真正的經典,是文化與情感的交融,酒店優越的地理位置,讓您在感受經典演唱會之後,不需要穿梭在擁擠的車流中,聽聽風,信步就能走到酒店。而酒店裡優雅的環境,高品位的設施設備,更能卸掉您一身疲乏,讓環繞在腦海中的經典歌聲伴您入夢,讓我們繼續一起品味經典,一起成就經典。
Guest User
Club Room,1 King
Stayed in Jul 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Aug 17, 2024
Check-in was quick, the room was big and clean, the front desk also gave the child a mascot calf, the service from the front desk to the executive courtesy to the breakfast was very good, the breakfast wontons were really well-deserved (because this wonton was changed from a certain An next door to the Renaissance), super delicious! I ate two bowls. And because we were watching a concert, the straight-line distance was very fragrant (p3). If I have to make a suggestion, it seems that there is no paper towel in the room, I was too lazy to ask anyway, I brought it myself, only the toilet had it. In short, everything is very good, next time I have a chance, I will still choose Huatai Renaissance.
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Response from Property: 謝謝您的評價,熊阿姨已經快被客人粉絲們寵成網紅阿姨了,每天都會有不同的客人想去找阿姨聊天,不過阿姨下廚的餛飩口感絲毫不會受影響哦。酒店早餐還有各種手作也非常值得您去品嚐,小小推薦一下肉包子,口感非常好,下次記得來試試哦~關於紙巾的問題,如果下次沒找到或者需求補貨,房內電話隨時呼叫我們,現在立刻馬上安排哦!
Huawumanxuele
Executive Suite
Stayed in Jul 2024
Family
13 reviews
5.0/5
Outstanding
Posted on Aug 12, 2024
It's pretty good. I'm a member of this hotel. When I go out, I often choose Renaissance in different cities. This time I came to hot Nanjing to watch Zhou Shen's concert. The hotel is very close to the Olympic Sports Center Stadium. The window of the suite I stayed in has the Olympic Sports Center view.
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Response from Property: 我看看是哪個小可愛拍了這麼多美圖,原來是我們最尊貴的會員客人啊!酒店大廳採用的都是時令鮮花,芬芳而富有活力;房內格局方正,户型寬敞明亮,窗外望去,是園丁精心打造的遠景;還有早餐各式各樣的手作菜品,根據賓客的喜歡隨時調整口味。每一幀都體現了我們用心服務的宗旨,如果説初心是做好一件事,那匠心就是一直做好一件事,華泰萬麗人就是一直用匠心在為賓客服務,期待您再次光臨!
Huqiao
Club Room,1 King
Stayed in Jul 2024
Other
4 reviews
5.0/5
Outstanding
Posted on Aug 19, 2024
The room was comfortable and clean, but our room was not facing the Olympic Sports Center. All the waiters were very enthusiastic, except for the chef who made the barbecue for dinner. We went there early and the barbecue had not started yet. We went over to ask if we could help grill the lamb chops and skewers first. The chef's words sounded very polite, but his tone of voice made people feel uncomfortable. He replied, "Okay, we will grill them one by one starting with the fish." The problem is that I don't want to eat fish, and I have to go to a concert later, so I can't wait for him to grill them in order. The most important thing is that there were not many people at that time, and there were not many tables in total. There was no one at the barbecue place. Is it troublesome to grill some meat first? I don't quite understand. There are also fewer fruits in the self-service buffet, which is also a bit worse.
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Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!