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Verified reviews
Location4.3
Amenities4.1
Service3.8
Cleanliness4.3
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All reviews(18)
Positive reviews(14)
Reviews with photos/video(9)
Awesome rooms(5)
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Negative reviews(3)
Dengdengcici
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Dec 2024
Travel with friends
9 reviews
4.1/5
Very Good
Posted on Dec 19, 2024
This is a hotel with obvious advantages and disadvantages.
Let's talk about the disadvantages first:
The disadvantages are particularly obvious:
1. The food is unpalatable. Dinner is divided into Western and Japanese food, but they are both very simple. The sea urchin rice that is added for an extra fee is very bitter. I don't know why
2. One of the Chinese-speaking female service staff in the hotel is very mean, which makes people feel uncomfortable. She even lectured us at breakfast on the last day... She didn't even know when we would check out. I was convinced. It really makes people feel uncomfortable. I don't know why the hotel would hire such employees
3. The breakfast is also very simple. As shown in the picture, it is completely incomparable to the level of other hot spring hotels
4. The hotel has few shuttle buses. It may not be available even if you book in advance. For example, the previous person got off work and asked him to book. When the next person came, he said that you didn't book. I was convinced
Let's talk about the advantages:
1. Good environment and good photos
2. Large room and good photos
3. There is an indoor private bath with a suitable temperature
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6/10
Guest User
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Dec 2024
Other
3 reviews
4.7/5
Amazing
Posted on Dec 7, 2024
A very unexpected and satisfactory hotel. There are only 18 rooms in total. It is not easy to find but it is really quiet. The rooms are very large. The suites can be up to 95 square meters and the ordinary ones are 75 square meters. There is Chinese service. If the breakfast is not enough, you can refill it. The Japanese and French dinner is not too large, very appetizing, and the price is reasonable. Overall, it is a big surprise. I will definitely book again when I come to Niseko in the future.
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Meihaodezuichu
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Dec 2024
Couples
52 reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
After staying for five nights, I can only describe it in two words: comfortable. From the view room facilities to the hot spring and dining services, all the staff I came into contact with were very enthusiastic and professional, especially the two male front desk staff who spoke Chinese. They were very professional and serious and provided us with a lot of convenience. I would like to express my gratitude! However, there was a female front desk staff who spoke Chinese. Although I didn’t come into contact with her much, she only did a very simple little thing, but she said that she couldn’t complete it and gave me a very low IQ explanation. I knew that this explanation was completely untenable, but I didn’t want to argue with her at all... I found other employees later and completed it on the spot! Such a person with no attitude and no IQ is not suitable for working in Japanese hotels, which affects the image of the hotel. It is best for her to go home and lie down and do nothing!
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Guest User
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Dec 2024
Travel with friends
6 reviews
5.0/5
Outstanding
Posted on Dec 12, 2024
Good service
Good environment
Good private bath
Recommended!
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Anonymous User
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Dec 2024
Solo travellers
2 reviews
2.7/5
Posted on Dec 16, 2024
The service was very bad. The waiter kept giving us cold looks. We felt that we were not very welcome to Chinese people.
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Guest User
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Feb 2024
Family
37 reviews
5.0/5
Outstanding
Posted on Feb 21, 2024
The hotel service is warm, attentive and thoughtful. I am also very satisfied with the room. It has a large space, a washing machine, and sufficient heating. It faces Mount Yotei. Unfortunately, it was foggy when we were there. The food tastes good, the ingredients are fresh, and the steak is cooked just right. I am satisfied with my stay.
Original TextTranslated by Google
Response from Property: Thank you for your review. We are honored that you are satisfied with our service and equipment. There are many snowy days in winter, so you often cannot see Mount Yotei of Ezo Fuji in Hokkaido. If you have the opportunity, we recommend that you consider summer to experience a different scene. We welcome you to visit us again.
Anonymous User
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Feb 2024
Couples
8 reviews
5.0/5
Outstanding
Posted on Feb 15, 2024
Very comfortable small hotel. It's not very convenient to go out. The hotel has a car to take you to the city center and make an appointment to pick you up back to the hotel. The environment is very quiet, the scenery is good, and the hot spring water is very good.
Original TextTranslated by Google
Response from Property: Thank you for your review. We are about 5-10 minutes' drive from the town of Hirafu. It takes 30 minutes to walk, so shopping nearby is not convenient. If you have any needs, please feel free to contact the front desk and we will try our best to serve you. In addition, we are far away from bustling places. As long as we avoid busy periods such as Chinese New Year, we can enjoy a quiet and stable accommodation experience. We welcome you to visit us again.
Guest User
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Jan 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Feb 2, 2024
The hotel is located 2.7 kilometers from the ski resort, and there is a special car to and from the ski resort. The hotel service is great. It is a butler-style service, and a dedicated Chinese-speaking butler was arranged for us. The room was also very comfortable, and the view outside the window was so beautiful. It was very quiet and beautiful to take a bath in the room and look at the snowy scene outside the window. We stayed for three days and two nights, including breakfast and dinner each day. Dinner was Japanese food and French food, both of which were exquisite. We didn't eat the last breakfast, so the hotel gave each of us a pair of exquisite wooden chopsticks. The whole experience was great!
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6/9
Response from Property: Thank you for your review. We are honored that you are satisfied with our service. We currently have three employees who can speak Chinese, and other employees can also speak English, so you don't have to worry about language issues when you come to stay. In addition, if you stay for more than three nights, you can taste our three different restaurants (French, Japanese, Teppanyaki). It is recommended that you come back to experience it when you have the opportunity. We welcome you to visit us again.
Yiketangxinxin
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Dec 2023
Family
4 reviews
5.0/5
Outstanding
Posted on Jan 18, 2024
The wisest choice when coming to Niseko this time is to book this hotel, whose Chinese name is Leshui Mountain.
Clean, quiet, good service, good hot spring, everything is good, big room
The daily breakfast is sumptuous and the dinner is specially customized for us by the private chef. We stayed for four nights and it was different every night. Japanese and Western style. So happy.
On the last day, the sky cleared up and Mount Yotei was right in front of us.
Really beautiful like a fairyland
So happy
wonderful experience
I must bring my son with me next time
The hot spring is a real hot spring with a sulfur smell
You can also pick up and drop off for free when you go to Hirafu Ski Resort. It only takes about three minutes.
Everything about the hotel makes me forget to leave
The free cookies in the lobby are super delicious
I will definitely come again next time
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6/13
Response from Property: Thank you for your review. We are honored that you are satisfied with our service. Thank you also for so many beautiful photos. We are open all year round except during maintenance periods in April and November. You can enjoy different scenery and taste the delicious food in each season. If you have the opportunity to visit Hokkaido again, you are welcome to come again.
Guest User
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Nov 2024
Couples
12 reviews
5.0/5
Outstanding
Posted on Dec 15, 2024
Beautiful environment, excellent service.
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Wojintianyouyidiankun
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Feb 2024
Couples
40 reviews
5.0/5
Outstanding
Posted on Feb 17, 2024
The best hotel I stayed at when I came to ski this time. It has Chinese service and also provides shuttles between ski resort hotels. It’s very good. The room types are also very good and there are a variety of breakfasts. I highly recommend this hotel for skiing! ! ! ! ! !
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Response from Property: Thank you for your review. We are honored that you were satisfied with our service and catering. Hokkaido has different characteristics throughout the four seasons, especially asparagus in spring, sea urchin and other delicacies in summer. It is recommended that you come and experience it in other seasons as well. We welcome you to visit us again.
Fmbcabc
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Dec 2023
Family
5 reviews
4.5/5
Great
Posted on Dec 23, 2023
Not far from HIRAFU Welcome Center, it takes more than 10 minutes by car to reach the hotel. We first contacted the hotel by email and asked them to send a car to pick us up at the Welcome Center (and then asked them to drive us to Kutchan Station).
There are very few rooms in the hotel, so there is no need to wait for check-in, check-out and breakfast. Every staff member is very friendly and polite. 
The safety bath in the room is first-class, and it is very comfortable for two adults plus one and two children. You can see Mount Yotei from the room, living room and dining room, which is very beautiful. However, it snowed heavily during the two days we were here, so we didn't have much time to see the mountain view.
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Response from Property: Thank you for your review. We are honored that you are satisfied with our service. In order to provide the best service to each guest, we will basically contact you by email before check-in to confirm your needs. If you do not receive an email from us, please contact us through your reservation website or customer service. We sincerely welcome you to visit us again.
Guest User
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Feb 2024
Couples
7 reviews
4.0/5
Very Good
Posted on Feb 18, 2024
The only drawback is that not every ski resort can pick up and drop off.
Original TextTranslated by Google
Response from Property: Thank you for your review. We are sorry that we are far away from Annupuri Ski Resort and HANAZONO (Garden) Ski Resort and cannot provide pick-up and drop-off services. These two ski resorts take about 30 minutes by car or taxi. In addition, Grand Hirafu Ski Resort and Niseko Village Ski Resort offer free shuttle service, you may consider checking them out. We welcome you to visit us again.
MMC Potter
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Jul 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Oct 2, 2024
Will definitely come back to Li~~
Original TextTranslated by Google
Response from Property: 感謝您的評價。二世古每個季節都有不同的風景,各種獨特的美食,歡迎再次蒞臨我們的旅館。
1183298236
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking