Hotels in Acheng business district, Harbin

There were two staff members at the counter at the same time, whether it was the late check-in shift or the early check-out shift. They were all very smiling, friendly, and polite. Besides candy, they also provided free glasses wipes. They also offered me tea when I checked in and asked if I wanted water to go when I checked out. There was an aromatherapy device in the room, but I didn't smell anything when I turned it on. However, the room was spacious and looked clean. The counter service was also good. There was a food delivery robot when I ordered takeout. There were many restaurants within walking distance, and the lobby looked very comfortable.

Also, in the nearby exam, convenient transportation, very close to the school, eating around is also very convenient, the house is relatively large, the lighting is better and the book is convenient, the overall environment is good, very quiet.

Stayed for nine days, excellent service, excellent environment and excellent facilities. I also spent New Year’s Eve in the hotel, and invited me to share the New Year’s Eve dinner with the hotel staff for free, and even ate Spring Festival dumplings in the middle of the night! A very excellent hotel, my first choice next time I come to Acheng!

I must praise the service at this hotel! When we checked in with our child, the front desk proactively provided children's slippers and toiletries, which was incredibly thoughtful. The room facilities were new, the air conditioning cooled down quickly, the Wi-Fi signal was strong, and even the charging sockets were conveniently located. The housekeeping staff meticulously cleaned the room every day, even wiping the corners of the bathroom spotless, and the towels had a light, pleasant fragrance, making us feel very comfortable. They even helped us store our luggage when we checked out. The entire experience was very comfortable, and it's a treasure of a hotel I would definitely stay at again!

The sanitary environment is very good. The location is on the main street. The rooms on the road side are noisy and the soundproofing effect of the rooms is average. The service of a short-haired lady at the front desk is very average. She has a gloomy face and is indifferent to questions. It affects the development of the hotel. The service ability needs to be improved.

The service attitude is very poor. My original order was from October 28 to November 3 because it was already 12 o'clock in the middle of the night after I just got off the plane and took the car to the hotel. So I cancelled the order on October 28 on the road and changed it to October 29 to November 3 (refund 180.28 yuan) And in the early morning of the 29th, I also successfully checked in at the front desk of the hotel (the hotel staff did not ask questions). On October 30th the next day, I was still asleep. The front desk of the hotel called me with the room phone and said that my order had a problem and paid less for a day. The room rate (poor attitude) On the evening of the 30th, I went to ask what the specific situation was. The front desk of the hotel 1 did not know this situation. I called the front desk of the hotel 2 Hotel front desk 2 said that the room rate in the early morning of the 29th (before 6 o'clock on the 29th) should be regarded as the 28th. If you pay at the front desk, it is 12 yuan more expensive than on the App (192.28 yuan) Let me ask the customer service of Trip.com to see if I can modify it and find that I can't call the hotel manager at the front desk 2 (phone amplification) store manager (extremely bad! Extremely bad! ! Extremely bad! ! ! ) ”I know that order, that person has a problem, The guest understands that there is a problem,...” The hotel front desk 2 interrupted her to talk, she was not snoring, I was right next to her. I have been preparing WeChat payment codes all the time. I have been cooperating. I just want to ask if the order that was cancelled without the customer's knowledge needs you to sneer? I ideally opened L7, I am 12 yuan short of you? The customer is God. I didn't pretend to be uncle. I didn't make any difficulties. I didn't mention all kinds of embarrassing requests. And I didn't say a word of nonsense. Your hotel said that I was one day short of the room money. I just prepared the payment code. I came to Hanting brand, don't worry, I will never come again. It is difficult to get to the headquarters and never ask? Don't do research, come down and take a look? Just let it go? Do you know what is the customer satisfaction rate? If it is long, I think it is not far from closing the door.

The environment is very good. fair price and good service. very satisfied

🌟 五星好評模板（通用版） 這次入住體驗真的超出預期，必須給滿分！ 房間整體設計清新雅緻，薄荷綠的配色温柔又治癒，床鋪柔軟舒適，躺上去就不想起來，一夜好眠。房間採光很好，陽光灑進來特別温暖，細節也很到位，電話、電視等設施都很新，使用起來很方便。 衞生方面也讓人很放心，地面和床鋪都乾乾淨淨，沒有異味，洗漱用品也齊全。前台和客房服務都很熱情，有需求響應很快，讓人感覺很貼心。 地理位置也很便利，出行方便，周邊配套也齊全。下次來這邊還會選擇這家酒店，強烈推薦給大家！✨ ✨ 精簡版（適合快速點評） 房間乾淨整潔，床品柔軟舒服，採光超棒！服務熱情周到，設施齊全，整體體驗感滿分，強烈推薦！👍 📝 文藝版（適合發朋友圈/小紅書） 推開房門的瞬間就被治癒了，清新的薄荷綠搭配温柔的陽光，氛圍感拉滿。床鋪鬆軟得像雲朵，一夜安睡。前台服務細緻貼心，房嫂衞生無可挑剔，是會讓人想二刷的寶藏酒店～

Highly recommended! I'd especially like to commend the front desk staff – they were incredibly kind and had an excellent attitude, never showing any impatience. We brought our child to enjoy the hot springs, spent the whole day playing, and then it was so convenient to return to a clean room to rest.

Rooms Hygiene: clean Facilities: Complete Environment: excellent Service: Passion The parking lot is convenient, the park and the night market are just outside, and the food is very delicious. The park is also very good. It is also close to Wanda, it is convenient to watch movies and buy things.