Lavande Hotel (Foshan Kuiqi Road Metro Station)

Lavande Hotel (Foshan Kuiqi Road Metro Station) Reviews

Lavande Hotel (Foshan Kuiqi Road Metro Station)

No. 6 Jingyuan North Street, Chancheng District, Foshan, Guangdong 528000, ChinaSee Hotel Details
Lavande Hotel (Foshan Kuiqi Road Metro Station)
Lavande Hotel (Foshan Kuiqi Road Metro Station)Lavande Hotel (Foshan Kuiqi Road Metro Station)Lavande Hotel (Foshan Kuiqi Road Metro Station)
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Reviews from Real Guests

9.1/10
Good
1020 reviews
Verified reviews
Location9.1
Amenities9.0
Service9.2
Cleanliness9.1
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All reviews(1020)
Positive reviews(971)
Reviews with photos/video(145)
Quiet & comfortable(111)
Classy environment(82)
Friendly front desk staff(76)
Easy to get around(65)
Close to metro(36)
Perfect for business trips(28)
Strange smell in room(21)
Stayed multiple times(11)
Negative reviews(49)
Guest User
Deluxe Queen Room
Date of stay: Nov 2024
Business traveller
18 reviews
10/10
Outstanding
Posted on Jan 4, 2025
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的點評，我們會再接再厲。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Guest User
Standard Single Room
Date of stay: Mar 2024
Couple
1 reviews
4.5/10
Posted on May 1, 2024
It was too scary at night Hygiene: There were cockroaches and the floor was dirty and sticky Facilities: Many of the facilities that other stores should have were broken Environment: The sound insulation was very poor and it was too noisy to sleep well Service: Normal
Original TextTranslated by Google
Response from Property: Hello dear customer: I am very sorry to have brought you a bad check-in experience during your stay. Again, I would like to apologize to you on behalf of all the employees at Lavande. I hope you will stay at our hotel again next time and let us express our apologies. Xiaofeng welcomes your next visit!
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Standard Single Room
Date of stay: Mar 2024
Business traveller
352 reviews
10/10
Outstanding
Posted on Apr 25, 2024
Friendly front desk service, clean and hygienic, complete facilities, overall very good, satisfied
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your comments on our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Family Room
Date of stay: Jan 2024
Business traveller
36 reviews
2.0/10
Posted on Feb 27, 2024
Overturned my understanding of Lavande Hotels. I have stayed in dozens of Lavande Hotels across the country. This seems to be a fake. The environment is dirty and dilapidated. There is a musty smell in the house and the water is not good. The breakfast is even more disgusting. The table next to the table has leftover boiled food. Although I didn’t eat the eggs and corn, the waiter took them into the kitchen, turned around, took them back, put them on plates for everyone to eat, and it made me want to vomit, so I put down my chopsticks and left quickly.
Original TextTranslated by Google
Response from Property: Dear customer: I am very sorry to have brought you a bad check-in experience during your stay. Again, I would like to apologize to you on behalf of all the employees of Lavande. I hope you will stay at our hotel again next time and let us express our apologies. Xiaofeng welcomes your next visit!
Zuoqiuzheyu
Family Room
Date of stay: Dec 2023
Family
24 reviews
10/10
Outstanding
Posted on Jan 28, 2024
The family room is super cost-effective, the surrounding environment is quiet, parking is convenient, and it is suitable for arriving by car. Convenient for travel, 10 minutes' drive from the Ancestral Temple Scenic Area.
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you for taking the time to leave your review here. We are very happy to see that you were satisfied with your stay. We welcome you to visit our hotel again in the near future and continue to provide us with your valuable comments and suggestions!
Guest User
Family Room
Date of stay: Feb 2024
Travelling with friends
28 reviews
10/10
Outstanding
Posted on Mar 25, 2024
The room is very clean. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your comments on our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
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Standard Single Room
Date of stay: Apr 2024
Other
8 reviews
10/10
Outstanding
Posted on May 11, 2024
I walked to the hotel from the subway station, which was only about 700 meters. The greenery along the way was very good, and there was a villa area next to it. The hotel was clean and the service was good, and the housekeeper was also very polite.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your comments on our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Anonymous User
Deluxe 2-Bed Room
Date of stay: Mar 2024
Travelling with friends
2 reviews
2.0/10
Posted on Apr 26, 2024
The front desk service is very poor. When I asked why the price of Ctrip is different from that of the front desk, they were very impatient and didn't answer any questions. They even spoke foul language later. I didn't expect that Lavande would have such service. They will always block me.
Original TextTranslated by Google
Response from Property: Dear Customer: You cannot cancel for free after checking in. If you are not satisfied with anything, you can go to the front desk to get a refund when you check in. However, you cannot cancel for free after 15 minutes after you have checked in. I am very sorry. Thank you!
Guest User
Family Room
Date of stay: Mar 2024
Travelling with friends
1 reviews
7.5/10
Posted on Apr 23, 2024
The room was ok, but there were a lot of mosquitoes. The toilet light was not on. At around 11:00, the front desk asked the security guard to check. The light was burnt out. Because it was too late, the security guard said he would fix it tomorrow. We wanted to ask the front desk to change a room for us, but we were too lazy to pack up. It was pitch dark after taking a shower. Everything else was ok. There was also a parking space.
Original TextTranslated by Google
Response from Property: Hello dear customer: I am very sorry to have brought you a bad check-in experience during your stay. Again, I would like to apologize to you on behalf of all the employees at Lavande. I hope you will stay at our hotel again next time and let us express our apologies. Xiaofeng welcomes your next visit!
Guest User
Deluxe 2-Bed Room
Date of stay: Mar 2024
Family
1 reviews
2.0/10
Posted on Apr 14, 2024
The hotel is not clean. The toilet is the worst I have ever seen. The toilet does not flush. The hotel service is even worse. I called the service desk twice to have the toilet repaired. Once, the security guard came up and took a look and left. The second time, he ignored me.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your feedback on our hotel. We attach great importance to your opinions and suggestions, and we are deeply sorry for the problems you encountered during your stay in the hotel. We are very sorry for the hygiene and toilet maintenance issues mentioned in your comments. We deeply reflect that these problems are due to the improper management of our hotel. We will take your feedback seriously, strengthen the management of hygiene and facilities, and ensure that every guest can enjoy a comfortable accommodation experience. In response to the toilet maintenance problem you mentioned, we have taken specific rectification measures. We will strengthen the training of maintenance personnel to ensure that they can solve guests' problems in a timely and effective manner. At the same time, we will also strengthen the management of the service desk to ensure that every guest's needs can be responded to and resolved in a timely manner. Finally, we once again express our sincere apologies to you and promise that we will continue to work hard to improve the quality of service and provide every guest with a better accommodation experience. I hope you can visit our hotel again and we will serve you wholeheartedly.
Paidang
Family Room
Date of stay: Aug 2023
Family
4 reviews
4.5/10
Posted on Oct 4, 2023
Step on the trap I am also a frequent visitor to Lavande Hotel. I booked a family room for three days during the National Day. The room rate was more than 2,000 yuan and more than 700 yuan per night. The room supplies are only for two people (the room description states that it can accommodate four people), and I called to ask for more slippers. The attitude of the floor attendant and the person who answered the phone was really arrogant. Anyway, in one sentence, this is how the hotel arranged it. Because of the weird air conditioner that blew directly onto my head at night, I asked for an extra quilt the next day, but was told by the front desk that there was no extra quilt. When I asked her why, she was told that this was how the hotel arranged it.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that this stay did not meet your expectations. The branch will improve the problems you reported as soon as possible. We sincerely look forward to your visit again!
chftwjp
Standard Single Room
Date of stay: Aug 2023
Business traveller
1 reviews
10/10
Outstanding
Posted on Sep 21, 2023
The service is good, the surrounding is very quiet, I accidentally dropped something, and the lady was very enthusiastic to contact me by phone
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your comments on our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Standard Single Room
Date of stay: Feb 2024
Travelling with friends
10 reviews
10/10
Outstanding
Posted on Mar 18, 2024
The environment is comfortable and relatively quiet, in a residential area. The sanitary conditions are relatively good. Two shortcomings: first, it is located at Kuiqi Road subway station, but it takes 10 minutes to walk to the subway entrance. Second, it takes too long to wait for the elevator.
Original TextTranslated by Google
Response from Property: Hello dear customer: I am very sorry to have brought you a bad check-in experience during your stay. Again, I would like to apologize to you on behalf of all the employees at Lavande. I hope you will stay at our hotel again next time and let us express our apologies. Xiaofeng welcomes your next visit!
Mochazhudi
Family Room
Date of stay: Feb 2024
Family
52 reviews
6.5/10
Posted on Mar 12, 2024
The family room I booked is very large. Most of the hotel is surrounded by residential areas. It is relatively quiet. It takes 7-8 minutes to walk to the SHOPPING MALL next door. It is very convenient. The service staff are also very enthusiastic and patient. Any problems are solved quickly. The disadvantage is that the decoration is a bit old and many sockets in the room are broken. The carpet and sofa are not very clean
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation and feedback about our hotel. We value your opinions and suggestions very much, and we sincerely apologize for the issues you mentioned in your review. In response to the issues you mentioned such as old decoration, damaged sockets, dirty carpets and sofas, etc., we have taken corresponding corrective measures. We will strengthen room maintenance and cleaning to ensure that room facilities are intact and hygienic. At the same time, we will also upgrade and improve the decoration of the rooms to enhance the guests' stay experience. We are very grateful for your praise of our hotel service staff. We will continue to maintain a warm, patient and efficient service attitude to provide every guest with a better service experience. Finally, thank you again for your feedback and support. We will take your opinions and suggestions seriously and continue to improve and improve service quality. We look forward to your visit again and let us provide you with better services.
Guest User
Standard Single Room
Date of stay: Oct 2023
Business traveller
10 reviews
10/10
Outstanding
Posted on Nov 6, 2023
Nice environment. Good service. Will come again. . .
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your comments on our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!