Citadines Songshan Lake Dongguan Reviews
Citadines Songshan Lake Dongguan
Building 2-3, No.268 West Changfu Road, Dongguan, ChinaView Hotel Details
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Citadines Songshan Lake Dongguan Guest Reviews
4.6/5
Very Good
317 review
Verified reviewsLocation4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(317)
Positive reviews(300)
Reviews with photos/video(35)
Friendly front desk staff(42)
Classy environment(30)
Awesome amenities(28)
Perfect for business trips(18)
Near shopping area(17)
Many dining options(13)
Many amenities(11)
Convenient for shopping(11)
Negative reviews(17)
Sui Ming
Deluxe Executive Suite - 2-Room
Stayed in Jun 2024
Friends
4 review
Very Good
Posted on Jun 25, 2024
Convenience and enough parking spaces and many food stores around the hotel.
Response from Property: Dear distinguished guest, thank you for your stay at Citadines Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our facilities and amenities.We wish to have your full five stars coment next time. Looking forward to your next visit,.Wish you a happy life, thank you.
Karen
Executive Studio Apartment
Stayed in Nov 2023
Business travellers
1 review
Very Good
Posted on Dec 1, 2023
The hotel is located at a nice location, with close vicinity to the eatery and there is a food street behind the hotel which most local goes.
The hotel equipped with washing machine and dryer which is convenient for guest that stays longer and need changed clothes.
The room is decent, clean.
Recommended for traveller who is looking for a convenient and home-like place to stay during the trip.
Response from Property: Dear distinguished guest, thank you for your stay at citadines Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our facilities and location. Thank you for your recommendation. We look forward to your next visit,wish you a happy life, thank you.
Alex
Executive Studio Apartment
Stayed in Nov 2023
Business travellers
1 review
Outstanding
Posted on Nov 23, 2023
Overall, it was a pleasant stay. The room was clean and well-maintained, the staff was friendly and helpful, and the amenities met my expectations. I would consider staying here again in the future
Response from Property: Dear distinguished guest, thank you for your stay at citadines Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service and amenities. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Guest User
Deluxe Executive Suite - 2-Room
Stayed in Jun 2023
Friends
1 review
Posted on Jun 26, 2023
This is a nice place to stay with good location and have many places to eat.
Response from Property: Dear distinguished guest, thank you for your stay at citadine Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our location and environment. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your full score comment next time.Have a nice day, thank you.
Joseph Ng SP
Studio Executive Twin
Stayed in Dec 2023
Business travellers
5 review
Very Good
Posted on Dec 12, 2023
Clean nice place
Response from Property: Dear distinguished guest, thank you for your stay at citadines Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with us. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Jacobus Carolus
Studio Executive Twin
Stayed in Jul 2022
Business travellers
157 review
Posted on Jul 20, 2022
Location is great (in the same complex as a shopping mall). Hotel is beautiful and rooms were clean.
Breakfast was limited if you are more into western breakfast but still ok.
Response from Property: Dear guests: Thank you very much for staying in Citadines Songshan Lake Dongguan and giving us valuable comments. For the above problem you mentioned, we've immediately feedback to the food and beverage department, and make corresponding adjustment. I hope you can continue to pay attention to us, and look forward to bringing you different surprises when you check in next time.
Kary
Executive Studio Apartment
Stayed in Aug 2023
Business travellers
4 review
Outstanding
Posted on Aug 21, 2023
Nice hotel
Response from Property: Dear distinguished guest, thank you for your stay at citadines Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with us. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
MGT
Executive Suite - 1-Room
Stayed in Dec 2021
Couples
26 review
Very Good
Posted on Dec 7, 2021
It was nice stay they can make more amenities but not actually but it’s still good
Response from Property: Dear resident, Hello!Thank you for choosing Citadines Songshan Lake Dongguan and leaving your valuable comments.Your satisfaction is our greatest pursuit, we will continue to work hard to provide you with better accommodation environment and quality service, hope you can continue to stay in our hotel next time, we look forward to your visit again, wish you a happy life!
Kenneth P. M. N
Executive Studio Apartment
Stayed in Oct 2021
Friends
11 review
Outstanding
Posted on Oct 5, 2021
I really like high level of cleanliness and hospitality and I always get it in this hotel. The breakfast is rich and good and well served on time. The only hitch is that no matter how many times you book and stay in the hotel the management cannot upgrade the room for their royal customers and that really surprises me. The hotel should really treat its royal customers very well
Response from Property: Your appreciation is not only a great encouragement to the hotel, but also a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are looking forward to your coming again! Welcome back to experience, I wish you a happy life!
larafm
Executive Studio Apartment
Stayed in Aug 2021
Solo travellers
61 review
Great
Posted on Aug 29, 2021
Room is small but functional, very comfortable, complimentary fruit platter, comfortable bed and a nice view. Starbucks machine in the lobby.
The floor didnt look too thoroughly clean, but wasnt dirty.
Response from Property: Dear guest, it's a great honor to receive your praise and feedback. We will actively improve. Providing you with meticulous and warm service is our constant persistence, and details are also the key to all our work. With full enthusiasm and considerate service, we will build here into a warm home away from home, so that you can live comfortably and satisfied, We sincerely look forward to your coming back to see your friends!
Udaya wagle
Executive Suite - 1-Room
Stayed in Mar 2022
Business travellers
22 review
Outstanding
Posted on Apr 12, 2022
very nice
Jinlan
Executive Suite - 1-Room
Stayed in Jan 2024
Couples
5 review
Posted on Jan 9, 2024
I booked a one-room suite and the room was huge. Auntie's cleaning is also very good. There are some stains on the floor. Maybe the hotel is a bit old!
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for staying at Citadines Dongguan and sharing your stay experience with us. Thank you for your satisfaction with our room size and room aunt. Regarding the hygiene issues you raised, we have fed back to the housekeeping department. In the future, Corresponding improvements and processing will be carried out. We hope you can continue to pay attention to us. We look forward to bringing you a different surprise when you check in next time. I wish you a good mood every day~
Guest User
Executive Studio Apartment
Stayed in Dec 2023
Friends
1 review
Outstanding
Posted on Jan 10, 2024
Xiao Liao at the front desk has five-star reviews for his enthusiastic service. He is very professional. I will stay here again next time. The room is also very good.
Original TextTranslated by Google
Response from Property: Dear guest, I am honored to receive your full praise. Thank you for your recognition of our front desk colleagues. Your recognition is the best encouragement for us. Your convenience, your happiness, and your satisfaction are what we have always pursued. Remember to come back often when you have time. We look forward to your stay again.
Guest User
Executive Suite - 1-Room
Stayed in Nov 2023
Couples
2 review
Outstanding
Posted on Nov 21, 2023
Xiao Liao and Xiao Tang Xiao Shen's very warm service made me feel at home. Their attitudes, words and deeds are very kind, giving people a warm feeling. They care about their guests and try their best to help them. The hotel's breakfast is also delicious and carefully prepared according to guests' needs.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Citadines Dongguan and sharing your stay experience with us. Thank you for your praise of our colleagues at the front desk. We have always insisted on providing you with meticulous and warm service, and we are all about the details. The key to our work is that we will build this place into a warm home away from home with full enthusiasm and considerate service, so that you can live comfortably and satisfactorily. We sincerely hope that you will come back to see your friends more often~
Guest User
Executive Studio Apartment
Stayed in May 2024
Friends
1 review
Outstanding
Posted on May 12, 2024
Because I arrived at the hotel very late, I am very grateful to the staff for their reception. Xiao Xie and Xiao He allowed me to check out later. Thank you very much
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Citadines Dongguan. Thank you for your praise for our staff. We are very happy that our late check-out benefit has provided you with convenience. Your affirmation is our driving force for unremitting progress. We will continue to improve and create a better living environment to meet the needs of guests. Thank you again for your support and love. I wish you a happy life and look forward to your visit again~
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