No.11-13 Zhanxiqiao East Street, Jinniu District, Chengdu, Sichuan, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Orange Hotel Guest Reviews
4.8/5
Excellent
1226 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1226)
Positive reviews(1216)
Reviews with photos/video(159)
Easy to get around(188)
Convenient location(152)
Delicious breakfast(144)
Close to metro(144)
Friendly front desk staff(134)
Awesome amenities(118)
Classy environment(86)
Quiet & comfortable(74)
Negative reviews(10)
Anonymous User
Moon Glow Double Bed Room
Stayed in Sep 2024
Other
2 reviews
1.6/5
Posted on Nov 25, 2024
The decoration of the room is relatively old, especially the elevator. It is very different from the Orange where I stayed before. It doesn't feel like it is of the same brand. The hotel is surrounded by roads for construction, and it's dark at night. You have to walk to the end of the road to reach the lobby. It's said to be a Wanda store, but it's several kilometers away from Wanda. The back of the hotel looks like unfinished buildings, and it's not open. There is no shopping mall, and taking a taxi is a long way around. Except for the subway station at the door, it feels like you are in the village. The lighting in the room was dim and I couldn't see it at night. In the morning I found the dust was very thick, especially when I used a hair dryer to blow my hair, there was a layer of dust on the hair dryer. This store name does not have Wanda Plaza, it is not in Wanda Plaza. To eat, we had to take a taxi 5 kilometers to the city in the rain.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, first of all, thank you for choosing Xiaoju, and for promptly pointing out the hotel's mistakes and shortcomings to Xiaoju. I am very ashamed to see your review. Because of the municipal road construction of the hotel, there was a siege around the hotel, and during the day Wanda has to make a detour due to one-way traffic restrictions. We are really sorry for the inconvenience caused to you. Maybe the hotel is not as close as you expected. Xiaojuezi would like to provide you with better services attentively to make up for the gap in your heart. Xiaoju has reported the hygiene issues you have raised to the housekeeping department. Emergency training will be held tomorrow morning. We once again apologize for your dissatisfaction and look forward to your next stay and experience our better service.
Anonymous User
Minimalist Time Double Bed Room
Stayed in Apr 2024
Business travellers
4 reviews
1.5/5
Posted on Jun 5, 2024
The air conditioner didn't cool down for half a day, and there were hairs on the sheets in the room. There was nothing around, and it was far away from Wanda. It didn't live up to its name.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for bringing you a bad check-in experience. We attach great importance to your feedback. During your stay at the hotel, if you have any questions about the room's facilities and equipment, you can contact the hotel staff at any time. , we are on standby 24 hours a day to solve your problem. We have reported the hair problem you mentioned to the housekeeping department and made improvements immediately; except for the surrounding environment, which we cannot change, Xiaojuzi wants you to feel as long as you feel comfortable during your stay. Yes, as long as Xiaojuzi provides services beyond expectations to make up for the gap in your heart. We also hope to get another opportunity to serve you and ensure that such problems will not occur again next time you check in. We are deeply sorry for the inconvenience caused to you.
Bxingan_
Minimalist Time Double Bed Room
Stayed in Apr 2024
Family
3 reviews
4.6/5
Great
Posted on May 11, 2024
Location: Take the escalator out of Saiyuntai Subway Exit C and walk to the left in front of GreenTree Inn. The hotel elevator is shared, but you have to swipe your room card to go upstairs, which is safe. It is also close to major attractions. You just have to transfer to the subway. It takes a lot of time on the subway.
Environment & Sanitation: The room has been upgraded. So the room type is not small. The bed is quite big. Then there is a balcony and a place to hang clothes. Guests can use the laundry room for free. It has a dryer. Then the room is clean overall. The toilet has dry and wet separation. Then the shower head seems to be unscrewed. The room can be controlled by Xiaodu. Soundproofing is also OK.
Service: I like the lady who cooks noodles in the breakfast department. She is so warm and cute! Then the other staff are also good. Then every day we will put a lot of mineral water in the room, which is good. The delivery is also timely.
Overall, it is very cost-effective and I would recommend it to others.
Original TextTranslated by Google
Response from Property: [Free parking] [Near the subway] [TV projection] [Nutritious breakfast] Dear guest, thank you for staying at Xiaoju and being satisfied with our service. Thank you very much for your support and love for Xiaoju. Xiaoju will definitely work harder to provide you with better services. We look forward to your next visit! Thank you! PS. If you are very satisfied with Xiaoju's service, can you give Xiaoju a great 5 points next time? Woohoo. Thank you for your attention!
Tiantianbuchila
Moon Glow Double Bed Room
Stayed in Apr 2024
Solo travellers
4 reviews
4.6/5
Great
Posted on May 9, 2024
Facilities: Check-in is very convenient. The hotel environment is good. There are windows and a small balcony.
Hygiene: The last room was arranged. Although I don’t mind, it’s better to inform in advance.
Service: The hotel breakfast is good, and the freshly cooked wontons are delicious.
Original TextTranslated by Google
Response from Property: 【Free parking】【Near the subway】【TV projection】【Nutritious breakfast】Thank you for staying at Little Orange! We attach great importance to your feedback. While we strive to create a first-class living environment for guests, we also need to provide guests with considerate services. We will increase training efforts to improve employees' service awareness and communication skills, and provide guests with better quality and considerate services. I hope you can see a brand new Little Orange every time you come.
Tianzhendexinbushihaole
Moon Glow Double Bed Room
Stayed in Mar 2024
Solo travellers
12 reviews
4.8/5
Amazing
Posted on May 14, 2024
Came to Chengdu Phoenix Mountain to watch a concert and chose this place. The transportation is very convenient and the price is very cheap. I left early in the morning, and the front desk lady also gave me a breakfast takeaway bag with orange milk and small cakes. Next time I come to Chengdu to watch a concert, I will definitely choose this place.
Original TextTranslated by Google
Response from Property: [Free parking] [Near the subway] [TV projection] [Nutritious breakfast] Dear guest, thank you for staying at Xiaoju and being satisfied with our service. Thank you very much for your support and love for Xiaoju. Xiaoju will definitely work harder to provide you with better services. We look forward to your next visit! Thank you! PS. If you are very satisfied with Xiaoju's service, can you give Xiaoju a great 5 points next time? Woohoo. Thank you for your attention!
Guest User
Moon Glow Double Bed Room
Stayed in Mar 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Apr 21, 2024
The room is clean and the hotel breakfast is also very good! Orange candy 🍬 delicious 🥳🥳🥳 good reviews 🥳🥳🥳
Original TextTranslated by Google
Response from Property: [Free parking] [Close to the subway] [TV projection] [Nutritious breakfast] Thank you for your true and detailed praise for Xiaojuzi, and for the authentic hotel pictures of Xiaojuzi, which make people feel like they are not there but better than there. While we strive to create a first-class accommodation environment for our guests, we also need to provide guests with considerate service. Your recognition and affirmation are the foundation for the survival and development of the hotel. I hope you can see a brand new Xiaojuzi every time you come.
Guest User
Moon Glow Double Bed Room
Stayed in Mar 2024
Solo travellers
5 reviews
5.0/5
Outstanding
Posted on Apr 20, 2024
The hotel is just outside the subway. The room is a bit small, but it has a small balcony for drying. I called the front desk when I left my hat. The bathroom was still sprayed. I will stay here next time I come back for fun.
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you for your visit, and also sincerely thank you for your love and recognition of Xiaoju. You remember the good time here, which makes Xiaoju very touched. It is Xiaoju's unshirkable responsibility to provide guests with a wonderful stay experience. It is a honor to have you We are deeply honored by your praise. At the same time, Xiaoju is more motivated to move forward. We hope to have more opportunities to serve you!
Anonymous User
California Sunshine Double Bed Room
Stayed in Mar 2024
Other
3 reviews
5.0/5
Outstanding
Posted on Apr 16, 2024
It's very clean and comfortable. I was very sleepy after running back and forth for exams for several days. I slept for a while but didn't call to urge me to check out. I also gave them delicious snacks when I left. It's a pity that I didn't make it in time. Breakfast 🙁
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Xiaoju and is also the driving force for Xiaoju’s progress. Xiaoju will continue to maintain its enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! You are welcome to come back and experience it again, and I wish you a happy life!
Lululuqiqi
Moon Glow Double Bed Room
Stayed in Mar 2024
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on Apr 14, 2024
Facilities: good
Health: good
good service
Good environment
The room is a little small, but it's enough for one person
Everything is orange flavored, fragrant and very comfortable
It would be great if there were samples of orange-flavored hand sanitizer or something!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Xiaojue and sharing your stay experience. Xiaoju will perform regular maintenance on the rooms and various other facilities and improve every detail to provide you with a perfect stay. All the staff of Xiaoju sincerely hope that you will choose Xiaoju next time you travel. We will look forward to your arrival.
Guest User
Typewriter Suite
Stayed in Mar 2024
Family
1 reviews
4.8/5
Amazing
Posted on Apr 14, 2024
Advantages: The room size is good, the hygiene is very clean, there is a small balcony to dry clothes, the breakfast is delicious, the check-out front desk Yueyue service is in place, and the check-out speed
Disadvantages: Check-in time is too long and the hotel elevator is a bit convoluted
Original TextTranslated by Google
Response from Property: Thank you for sharing your detailed review. I am sorry that this stay did not fully meet your expectations. Xiaoju will share every valuable suggestion you mentioned with the hotel management to discover the shortcomings in every detail, maintain the good aspects, and improve the shortcomings. Xiaoju always pursues to create a perfect stay experience for its guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.
Anonymous User
Guestroom (2 Beds)
Stayed in Feb 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Apr 2, 2024
The room is clean and tidy, the location is convenient, there is a subway entrance right outside, there are many hotels and shops around, and it is also very convenient to go to the surrounding attractions.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am very happy to know from the message that Xiaoju has left a good impression on you. Before the guests check in, Xiaoju will check the room, clean the room and change the bed sheets. There are standardized service procedures for each step. Please feel free to check in. Thank you for your tolerance and understanding. Xiaoju will continue to provide good service and guest rooms. I believe that the guest will get a better stay experience next time. Xiaoju looks forward to your visit again and wish you a happy life!
Woniujialvxingzhongcao
Parent-child Room
Stayed in Dec 2023
Family
30 reviews
4.7/5
Amazing
Posted on Jan 27, 2024
This is the first time I chose to stay at Orange Hotel. Although the location of this hotel is 20 meters away from a subway station, the surrounding environment is really not very good. The blue fence feels like an old community that is about to be demolished. However, after staying, the impression is still very good! Let me talk about a few very good points:
1. The hardware of the hotel room is good, including the whole house lighting controlled by Xiaodu smart speaker, electric curtains, and constant temperature toilet (non-smart toilet)
2. The TV screen projection design is very easy to use, which is convenient for mobile phone screen projection to watch movies and TV series.
3. The breakfast room is very good and the breakfast is also very good! There are many varieties, the soy milk is very good, and the noodles are average (all winter vegetables + a little bit of shredded pork)
4. The hot water for bathing is very good, the hot water comes quickly, and the water is very large and hot!
5. There is a book written by the founder Qi Qi in the room, which is worth reading!
Areas for improvement:
1. The room has a little smell.
Overall very satisfied, I will choose Orange Hotel next time!
Original TextTranslated by Google
6/20
Response from Property: Dear customer, hello! Thank you very much for sharing your stay experience with Xiaoju and giving us valuable comments and suggestions! Xiaoju has made improvements in time. We failed to leave you a perfect memory this time, and we look forward to making up for it next time. For the problems you mentioned about the breakfast sauce and the odor in the room, we have notified the managers of various departments, the restaurant has also conducted emergency training, and the housekeeping has also retrained the room preparation process. Xiaoju has been working hard and looks forward to your witnessing! I wish you all the best!
Guest User
Parent-child Room
Stayed in Aug 2024
Family
1 reviews
1.0/5
Posted on Sep 14, 2024
It was very difficult to find the navigation and turned around several times, and it had nothing to do with the so-called Wanda. The room was cramped and everything from the basement to the front desk on the first floor was dirty. The hair dryer overheats in less than 30 seconds and prevents children from drying their short hair. The experience is super bad!
Original TextTranslated by Google
Response from Property: Thank you for choosing Little Orange. Except for the hardware facilities that we cannot change, Little Orange would like you to experience the beyond-expected services provided by Little Orange during your stay. However, the hotel may not be as close as you expected. , Xiaojuezi would like to provide you with better services attentively to make up for the gap in your heart. We hope to get your understanding. Xiaojuezi warmly reminds you to pay attention to the alternating temperature difference between morning and evening!
Haozimiaomiaojiao
Minimalist Time Double Bed Room
Stayed in Feb 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Mar 5, 2024
Facilities: Complete facilities, smart toilet, TV are also very easy to use, breakfast is also quite diverse, very good.
Hygiene: Clean, stayed for two days, and the second day was also cleaned.
Environment: Good, close to the subway station, very convenient.
Service: The front desk service attitude is very good, thank you very much for helping to upgrade the room and take the luggage.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Xiaoju and sharing your experience. Xiaoju will regularly maintain the rooms and other facilities, perfect every detail, to provide you with a perfect stay. All Xiaoju staff sincerely hope that you will choose Xiaoju again on your next trip, and we will be looking forward to your arrival.
Guest User
Parent-child Room
Stayed in Jan 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Feb 23, 2024
The room has a ceiling shower with plenty of water.
The breakfast is delicious, the service staff are very friendly, and the environment is good.
The cleaning lady is also very friendly and the front desk is also very good. In short, I am very satisfied with the three nights I stayed here.
The only drawback may be that it is very close to the viaduct, and you may hear some noise at night, but I don't care much because I sleep deeply.
The best thing is that Line 5 is downstairs, and the subway is very convenient!
If I come to Chengdu again, I will stay here again!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Xiaoju and sharing your stay experience. I am glad that every aspect of Xiaoju has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what Xiaoju service staff has always pursued, and it will also become the driving force for Xiaoju to continue to work hard and make progress. I look forward to serving you next time!