Jupiter Sky Resort

Jupiter Sky Resort Reviews

Jupiter Sky Resort

Hemu Hanas Mongolian Township Hemu Village Entrance Service Area, Burqin, Xinjiang, ChinaView Hotel Details
Jupiter Sky Resort
Jupiter Sky ResortJupiter Sky ResortJupiter Sky Resort
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Jupiter Sky Resort Guest Reviews

4.6/5
Very Good
539 reviews
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(539)
Positive reviews(508)
Reviews with photos/video(262)
Classy environment(77)
Delicious breakfast(57)
Loved the view(50)
Friendly front desk staff(46)
Well decorated(30)
Tasty restaurant(27)
Would stay again(22)
Perfect for business trips(11)
Negative reviews(31)
Christian
Loft Suite (2 Bathrooms)
Stayed in Nov 2023
Travel with friends
4 reviews
4.5/5
Great
Posted on Feb 19, 2024
2 room suite is kind of small same size as a 1 bedroom with an additional door. Perfect for a ski getaway.
Response from Property: 非常感謝您給我們留下了五星好評!您的滿意度是我們努力的目標,我們會繼續努力提供更好的服務,以滿足您的需求。 我們非常感謝您對我們酒店的肯定,並期待您的再次光臨
Guest User
Specially Selected Twin Rooms
Stayed in Jan 2025
Family
5 reviews
5.0/5
Outstanding
Posted on Feb 4, 2025
The hotel service is super good, the housekeeper service is in place, call before arriving at the hotel, help with luggage after arriving at the hotel, send drinks and dried fruits, and deal with problems in a timely manner👍👍👍, the hotel corridor is full of mineral water, you can take it at will, this is also the first time I have seen it. The new humidifier happened to be delivered on the day we went, so we can use it without worrying about the skin being too dry. The breakfast is rich and delicious. It feels like the most delicious breakfast for Guangdong people to come to Xinjiang these days😂😂. The waitress in the restaurant is also very polite and contacted the kitchen to replenish food in time. Next time I come to Hemu, I will definitely stay in this hotel The only regret is that I was stuck in the car and didn’t see the most beautiful sunrise in Hemu
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6/11
Response from Property: Dear guest, I am so grateful after reading your good comments. The breakfast specialties are exactly what we are proud of. The laughter of you and your friends makes the starry sky full of vitality. I hope you will come again and wish you a prosperous journey and all the best.
yuloveju
Specially Selected Twin Rooms
Stayed in Dec 2024
Family
7 reviews
5.0/5
Outstanding
Posted on Feb 5, 2025
To be honest, it was completely beyond my expectations. The price of 1,000 during the peak season of the Spring Festival is not a high price in Hemu. But it is completely better than those so-called B&Bs. The room is fully intelligent, clean, and has no odor. Mineral water is placed in the corridor for free, and the breakfast is also OK. Why bother staying in a B&B under such conditions?
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Response from Property: Dear guests, we are delighted to see your five-star praise for Xingkong's hygiene! The housekeeping team carefully follows the cleaning process every day, from making warm beds to tidying bathrooms, every detail is not sloppy, just to give you a safe living experience. Thank you for your recognition, and look forward to serving you again, and wish you a wonderful journey.
Guest User
Specially Selected Twin Rooms
Stayed in Dec 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Jan 31, 2025
I can really feel that Hemu Starry Sky is doing things steadily and seriously. In a place far away from the hustle and bustle and inconvenient life, the food, accommodation and hygiene are particularly satisfactory, and there is also sincere humanistic care. They sent us a humidifier and Oriental Leaf Drinks. I specially looked at the place where the humidifier was picked up by express delivery. It was 150 kilometers away in Beitun. It was really not easy. The child vomited after breakfast and made the bathroom very dirty. The hotel kept saying that it was okay. I am very sorry. I sincerely thank you. I hope that Hemu Starry Sky will have a prosperous business. Blessings.
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Response from Property: Dear customer, thank you very much for your high evaluation! We feel very accomplished to know that you are so satisfied with the service details of Star Hotel. From the moment you step in, we look forward to giving you a home-like feeling. We will still be here for your next trip and wish you happiness every year and success in everything.
L1xxuy
Deluxe Room (Double Bed) (2 Bathrooms)
Stayed in Dec 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on Feb 4, 2025
Location and sanitation Facilities: Good Sanitation: Very good Service: "This stay was great! The front desk service was warm and thoughtful, the room was clean and tidy, the bedding was soft and comfortable, and I slept soundly. The hotel is also very conveniently located, with many restaurants and shops around. I am especially grateful for the attentive service of the staff, and I will choose this place again next time!"
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Response from Property: Dear guest, thank you for your recognition! The softness of the bedding you mentioned is our responsibility. The stories you shared after exploring the surrounding attractions add color to the starry sky. We look forward to meeting you next time. I hope you will travel through mountains and rivers and still feel that the world is worth it.
Guest User
Loft Suite (2 Bathrooms)
Stayed in Dec 2024
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Jan 30, 2025
This stay really made me feel at home, and I must give the hotel housekeeper a five-star rating! From the moment I stepped into the hotel, the housekeeper always paid attention to our needs. During the stay, because our child suddenly had a fever, a bowl of porridge and some pickles were delivered at 11 o'clock in the middle of the night. No matter how late it was, the attitude was enthusiastic and responded, and our needs were arranged properly without any mistakes. When checking out, the housekeeper was busy going to a meeting and told us before the meeting that if we needed to move the luggage, we could call him. It was really a surprise to be able to enjoy such meticulous service in a hotel! In the future, whether it is a business trip or a trip, this hotel is definitely my first choice, and I also recommend it to every friend who pursues high-quality service!
Original TextTranslated by Google
Response from Property: Dear customers! Your praise is like a bright star, lighting up our way forward. Every word of praise is the driving force for our continuous progress. We will turn this affirmation into practical actions and serve every guest with heart. We look forward to your visit again and sharing a good time!
Guest User
Specially Selected Twin Rooms
Stayed in Dec 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Jan 30, 2025
You don't have to go to Switzerland or Japan to ski on the powdery snow in the snowy mountains! Of course! If you come to Hemu to ski and want to find a hotel with great value for money and good service, then I definitely recommend this "Starry Sky Hotel" at the end of the new village. The cabins covered with thick snow are far away from light pollution, and you can see the starry sky when you walk out of the hotel. The service staff are very nice and handle problems in a timely manner. Highly recommended.
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Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Let us meet in every snow season of Hemu and wait for your arrival! See you there! Wish you: Happy New Year and a happy family!
Xiongmaojingtou
Deluxe Room (Double Bed) (2 Bathrooms)
Stayed in Dec 2024
Family
15 reviews
4.5/5
Great
Posted on Feb 5, 2025
It was a great surprise to be able to book this hotel during the Spring Festival. And we booked a loft, and the sofa downstairs can accommodate one person. The hotel is relatively new, with relatively complete facilities, and meals can be delivered to the room. It is a uniform price of 50 per trip to the old village, and 80 to the ski resort. It is also very convenient. The most important thing is that you can play in the snow at the door of the hotel and take great photos, which is really a surprise. There are actually a lot of food in the new village, but it is not as lively as the old village. But this hotel is really worth recommending.
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Response from Property: Dear distinguished guest, thank you for your service and facilities. We never stop training our staff to respond to your needs with professionalism and enthusiasm; our facilities are optimized to keep up with the trend and strive to fit various leisure scenes. With your support, we will keep moving forward and look forward to your next stay.
Guest User
Specially Selected Twin Rooms
Stayed in Dec 2024
Family
12 reviews
5.0/5
Outstanding
Posted on Jan 28, 2025
The room is very clean and comfortable, and the housekeeper's service attitude is great! The hotel is in a great location! There is floor heating, and you can see the snow scenery when you open the door! The children are super happy. The breakfast is very rich. We stayed for 2 nights.
Original TextTranslated by Google
Response from Property: Dear guests, we are honored to see your good comments. A clean environment is the foundation, warm care is the feature, and the staff guards day and night to make you feel comfortable. This recognition is as heavy as a thousand pounds, and we will live up to expectations in the future, waiting for you to experience the upgraded experience again. Let's meet in every snow season in Hemu! I wish you and your family a happy new year!
Anonymous User
Specially Selected Twin Rooms
Stayed in Dec 2024
Travel with friends
5 reviews
5.0/5
Outstanding
Posted on Jan 31, 2025
A very cost-effective hotel in Hemu New Village, the price is not more than 1,000 yuan during holidays, all the rooms are hotel-level, clean and sanitary, with floor heating throughout the house. The wooden house-shaped windows allow you to see the snow-capped mountains outside the window.
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Response from Property: Dear customer! Simple words carry your sincere feelings and affirmation. This warmth across the screen is our most precious wealth. Thank you for your choice and support. We will continue to work hard to live up to your expectations!
Guest User
Specially Selected Twin Rooms
Stayed in Dec 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Jan 29, 2025
The hotel environment is very good and the service is very friendly. The housekeeper contacted us in advance to arrange for luggage and upgraded the room. The breakfast was rich and the stay was very comfortable. I will choose this place again if I have the chance to come next time.
Original TextTranslated by Google
Response from Property: Dear guest, we are delighted to see your five-star praise for Starry Sky! The housekeeping team carefully follows the cleaning process every day, from making warm beds to tidy bathrooms, every detail is not sloppy, just to give you a safe living experience. Thank you for your recognition, and look forward to serving you again. May your journey always be beautiful. Happy New Year!
Guest User
Specially Selected Twin Rooms
Stayed in Dec 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on Jan 27, 2025
Facilities: Smart control throughout the house, comfortable mattress, new furniture Hygiene: clean and tidy, meticulous cleaning Environment: The balcony overlooks the golden mountain in the sun, which is very good Service: Convenient to order food and call a taxi, thoughtful and enthusiastic service Overall very satisfied, will choose here next time
Original TextTranslated by Google
Response from Property: Dear guests, your five-star praise covers many highlights, including the strict control of hygiene, sincere dedication to service, ingenious construction of facilities, and convenient transportation. It takes a lot of effort to win your recognition. Thank you for your support along the way. Let's meet in Hemu every snow season!
Guest User
Specially Selected Twin Rooms
Stayed in Dec 2024
Family
17 reviews
5.0/5
Outstanding
Posted on Jan 27, 2025
Very good, the staff is very enthusiastic, the hotel is clean, and the breakfast is rich. In short, the service is very good. I highly recommend it. I will choose Starry Sky again when I come to ski next year.
Original TextTranslated by Google
Response from Property: Dear customer! The moment I received the favorable comments, it seemed as if the whole world became beautiful. Your satisfaction is our greatest happiness. Thank you for choosing Hemu Starry Sky Resort Hotel. We look forward to continuing to bring you warmth and surprises in the future.
Opao0oooo
Deluxe Queen Room
Stayed in Dec 2024
Solo travellers
44 reviews
5.0/5
Outstanding
Posted on Jan 23, 2025
The room is big, the breakfast is healthy, and it has everything you need. The staff are also very enthusiastic and will help with luggage. They will help with luggage when checking in and out. It is recommended to stay in the service area when skiing.
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Response from Property: 尊敬客人您好,您們的好評也是我們的動力~陪伴是最長情的告白,禾木星空度假酒店用心守護您,能夠滿足您的需求是我們最大的快樂,相信您與我們的緣分不止如此,期待與您再次相遇體驗我們其他的房型哦!
LULU
Deluxe Queen Room
Stayed in Dec 2024
Family
23 reviews
5.0/5
Outstanding
Posted on Jan 24, 2025
The room is big, but it's too dry and too warm. The temperature can't be adjusted. However, the housekeeper is very good. The restaurant can only be entered from the door near the front desk. It's not very good. It takes a detour. It's convenient for management but not for guests. In addition, the breakfast style for such an expensive room is a bit behind. It's the same as the 20-30 yuan ones. It's not worthy of this star hotel. Overall, except for the big room and good housekeeper service, I didn't find anything amazing.
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Response from Property: Dear guest, hello! We are honored to see your 5-star praise and recognition of the butler service. Regarding the inconvenience of dining in the restaurant and breakfast you mentioned, I will report it to the hotel management as soon as possible, and we will update the food and make rectifications as soon as possible! To satisfy every customer, Hemu Starry Sky Resort Hotel looks forward to your visit again, and there will be satisfactory dishes and surprises waiting for you!