5 Star Hotels in Broadbeach

We stayed there for 4 nights, perfect location, good views from the balcony, very spacious, except a bit noisy at night, maybe because we were staying in the lower floor

I wanted to provide some feedback regarding my recent stay and the experience I had with your trip service desk. Overall, I had a positive experience, although there were a few minor hiccups along the way. However, I must commend your team for their prompt and efficient resolution of these issues. The trip service desk demonstrated world-class customer service. The representatives patiently and politely listened to my frustrations and concerns, and they were dedicated to finding a satisfactory resolution that would benefit both the hotel and myself. I truly appreciate their efforts in going above and beyond to ensure my satisfaction. This level of service was truly brilliant, and I am more than happy to recommend Trip.com to anyone looking to book their next holiday, whether it be a hotel or a flight. I have experienced firsthand how Trip.com takes excellent care of their customers and their bookings. The dedication and commitment to customer satisfaction are truly commendable. Thank you once again for your outstanding service. I look forward to booking my future holidays with Trip.com and enjoying the same level of care and support.

Stayed here for 5 nights as attending an event at the Convention centre across the road. Very central hotel and only 5 minutes to convention centre. Plenty of restaurants nearby. Breakfast was excellent with attentive staff and good food. Bar on ground floor also good. Balcony was nice but exterior light not working. Overall a great stay and they credited my points as an accor platnimum member.

Super nice hotel room, large, except the floor is short, others are very good, offshore, see the sea, the room is particularly comfortable and large, the sea view is first class, there is a Chinese restaurant, supermarket nearby, eat back to the hotel fried lamb, did not understand Taxi, also called the waiter of the Chinese restaurant to help call the car, there is also a warm feeling abroad.

We phoned prior to find out parking options. They said no valet. We arrive and sure enough, there’s complimentary valet parking for guests. This was a pleasant surprise. The lady at reception was not especially helpful. We requested an early check-in during booking process. We arrived around 2 hours prior to normal check-in and were told our room wasn’t recently. We paid extra for breakfast, $100 meal credit and late check-out. The receptionist twice mentioned a $50 credit - not sure why? Our lunch meal at restaurant Nineteen was excellent. Fresh oyster journey, moreton bat bugs and dessert. An extensive wine list including by the glass. The infinity pool on level 19 looks amazing. Given more time, we would have used it for sure. We booked the stellar room. The room itself was spacious and luxurious. King bed. Separate living/dining room. Both with large TVs. Bath tub. Monsoon shower. Bath robes and slippers. Smart lighting and curtains. Large balcony with 180 degree view, albeit ocean view mostly obstructed by other buildings. Mid afternoon, we received a random knock on the door. It was the turn down service. We didn’t oblige. Reception had failed to mention this. We ordered room service for dinner. Uninspired menu. Burger and fries took around 45 mins. It was warm at best. And very over priced. There was some loud-ish dance music being played in the shared corridor, over the in-house audio speaker system. Poor choice. We could hear it while watching TV in bed. Fortunately, the next sound track improved around 2300h. Breakfast was pre-paid. We were handed a memu and told we could order what we wanted. Juice, tea or coffee and a main. We ordered crab omelette and some sides. We were unexpectedly charged extra for the sides. It wasn’t explained to us. Thankfully, check-out was simpler and smoother than check-in. Concierge and valet were on point. Overall, we enjoyed our stay, but for the price tag, don’t think it represents fair value - we’ll unlikely return.

Everything was great except the terrible weather and food outlets either all closed or terrible salads at the oasis carvery. Plus side clean, great service, and the ribs at Fat Freddy's were excellent! Had to pay extra for car parking. View to the darling hotel and traffic noise as expected.

After booking a room for 1 night initially, we made a booking for an additional night both via Expedia. The recent reviews on here had me worried as they were much more positive when I made and paid for the booking. Parking - currently free but the hotel provide no detailed instructions on booking etc so I can see why people get frustrated. Thankfully a review on here gave us some tips to make our arrival smooth. I would recommend parking in tower 1 on levels 3, 3M or 4. These floors provide direct lift access to the hotel. Look for gold lifts - these indicate your attached to the hotel. Check in - the girl checking us on (Sara I think) was nice but the hotels booking system didn’t link that there were 2 separate bookings for the same person. The hotel didn’t offer us the lower standard room for the 2 nights so that we didn’t have to move. We opted to pay an additional $60 to stay in the better room for the 2 nights. Pool - is as nice as the photos although some of the cabana cushions are filthy. It is mildly heated and there were no towels, only the ones provided in your room. After house keeping we had 2 taken and only 1 replaced which made it hard to use the pool again. Food - we used Uber eats one night and ate at Harvest Buffet in the ****** on the other. The Harvest Buffet was good. We didn’t eat breakfasts at the hotel. Room - the lounge needs to go, there is no room for it and an additional luggage rack would be more practical as storage is lacking. The room would benefit from a spare pillow and blanket like nearly every other hotel we have stayed in. There are no robes or slippers provided. Gym - the gym was ok however the cable machine was broken, there were no kettlebells or spin bike. Access is via the ****** and in to another lift. Check out - we didn’t bother returning to reception, at 8am we were woken by a drill in the adjoining room/wall to us. Very unpleasant when you have an 11am check out. If we were told about the short maintenance work we wouldn’t have minded but we expect more of a hotel that is part of the Star. Would we stay again? No, it’s not the level we have come to expect as guests of the Star in Sydney.

We thoroughly enjoyed our stay. Very warm welcome and beautiful views. Both my husband and I wish to thank the team and especially Lora from the star for an overall fantastic experience. Nothing was ever to hard for Lora and she always had an answer for everything with a big smile. A bing thank you to Lora for making our stay so memorable and positive experience.

Was okay smelt Abit

The apartment we stayed in was fantastic and clean. It was in a great location being walking distance to all Broadbeach restaurants, shops and the beach. The pool was fantastic and big enough to swim laps. The amount of crockery , cutlery and utensils was extremely minimalistic. BUT. We were advised of the possibility of construction noise on the west side of the building. This was nothing compared to the horrendous construction noise on the east side of the building. Heavy machinery and foundation drilling noise was a constant. For our entire stay, we were unable to sit on our balcony overlooking the ocean due to the noise until about 5.00 in the afternoon. This construction would start at 6.30 in the morning (with the exception of Sunday) and was extremely intrusive. Fortunately we experienced great weather for our stay so we were able to spend time at the beach for some serenity. Reluctantly would NOT recommend staying at these apartments while construction is occurring to the east