Vienna International Hotel (Shanghai Pudong Airport)

Vienna International Hotel (Shanghai Pudong Airport) Reviews

Vienna International Hotel (Shanghai Pudong Airport)

Building 11, No. 1226 Chuannanfeng Road, Pudong New Area, Shanghai, 201202, ChinaSee Hotel Details
Vienna International Hotel (Shanghai Pudong Airport)
Vienna International Hotel (Shanghai Pudong Airport)Vienna International Hotel (Shanghai Pudong Airport)Vienna International Hotel (Shanghai Pudong Airport)
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Reviews from Real Guests

9.5/10
Outstanding
18319 reviews
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(18319)
Positive reviews(18078)
Reviews with photos/video(2904)
Offers pick-up/drop-offs(4925)
Friendly front desk staff(2240)
Close to airport(2200)
Delicious breakfast(1726)
Easy to get around(1535)
Awesome gym(110)
Delicious buffet(65)
Has facilities for children(53)
Negative reviews(241)
Guest User
Deluxe Double Bed Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: Jun 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Jul 8, 2026
A very comfortable stay! It's about a 15-minute drive from Pudong Airport. The driver was perfectly on time for both pickup and drop-off, which was great. The front desk staff were also very friendly and provided excellent service.
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Guest User
Deluxe Family Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: Jun 2026
Family
2 reviews
10/10
Outstanding
Posted on Jul 8, 2026
Family room with one large and one small bed, very clean. Late check-out until 2 PM. 24-hour airport pick-up and scheduled drop-off service to Pudong Airport.
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Guest User
Deluxe Twin Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: Jun 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 8, 2026
The room was clean and tidy, and the service was excellent. What's even better is that the hotel offers a dedicated shuttle bus service, which is super convenient. They also have free self-service laundry facilities and a free gym.
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Anonymous User
Deluxe Double Bed Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: Jun 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Jul 5, 2026
Whenever I fly from Shanghai, this is my go-to hotel. I've been staying here for almost 10 consecutive years because their shuttle service is incredibly convenient, saving me time and effort. The rooms themselves are also great – clean and spacious.
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Guest User
Deluxe Twin Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: Jun 2026
Business traveller
15 reviews
10/10
Outstanding
Posted on Jul 4, 2026
This time, my flight was delayed due to weather, so I checked in at 11 PM. The next morning, I took the hotel's free shuttle to the airport at 6 AM. The front desk service was excellent; they even had extra staff on hand at 11 PM to help with check-ins because so many passengers from my flight, who didn't want to stay at the airline-arranged hotel, opted for Vienna instead. The breakfast was incredibly rich and varied. This is the best hotel I've stayed at near the airport. It'll be my first choice for my next layover.
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Response from Property: Thank you for your review. We are very sorry that we were unable to provide you with a good stay. We immediately held a meeting to discuss the issues you raised and conducted additional training for our housekeeping and front desk staff. We sincerely apologize for the unpleasant experience. Please trust us; we will make improvements in soundproofing, service, and efficiency in the future. We look forward to your next stay to see our changes. We wish you a pleasant stay.
Guest User
Deluxe Suite
Date of stay: Jun 2026
Travelling with friends
40 reviews
10/10
Outstanding
Posted on Jul 4, 2026
This hotel offers incredibly convenient shuttle services to Disneyland. It's clean and hygienic, making it a great value-for-money choice if you're planning a trip to Disneyland. They also provide 24-hour airport pickup from Pudong Airport, scheduled airport drop-offs, and Disneyland transfers.
Original TextTranslated by Google
Response from Property: Thank you for your review. We are very sorry that we were unable to provide you with a good stay. We immediately held a meeting to discuss the issues you raised and conducted additional training for our housekeeping and front desk staff. We sincerely apologize for the unpleasant experience. Please trust us; we will make improvements in soundproofing, service, and efficiency in the future. We look forward to your next stay to see our changes. We wish you a pleasant stay.
Guest User
Deluxe Double Bed Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: May 2026
Family
8 reviews
10/10
Outstanding
Posted on Jul 4, 2026
This is my go-to hotel every time I travel. The service is excellent, and it's very clean. It's also suitable for families with children, and the price is quite reasonable. The best part is the airport shuttle service. Highly recommend booking here!
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Response from Property: Thank you sincerely for your recognition. Our location is conveniently located near the airport, the price is reasonable, the rooms are spacious, and you won't feel the noise of airplanes taking off. We offer 24-hour free airport pick-up service, and the breakfast has more than 30 options to choose from. The stay is comfortable and perfect for transit guests. We look forward to your next visit and wish you a happy day!
Piaobozaiyuanfang
Superior Double Room
Date of stay: May 2026
Family
22 reviews
10/10
Outstanding
Posted on Jun 30, 2026
They offer complimentary shuttle services to Disneyland and the airport, with departures every hour, which is really convenient. The front desk kindly upgraded my room for free. The breakfast was excellent, and the staff were incredibly welcoming and hospitable. Plus, they even have robot room service!
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Response from Property: Dear Valued Guest, Thank you for taking the time out of your busy schedule to share your stay experience and provide positive feedback. Your encouragement is our motivation. The breakfast offers a variety of choices. There is a self-service printer in the lobby, and a Shanghainese restaurant is nearby. The hotel is well-equipped with facilities including a free laundry room and gym. It's a 20-minute drive from Disneyland, and there's a scheduled shuttle service to Disneyland. We will continue to provide the best service to every guest and look forward to your next stay. Guest satisfaction is our shared goal. All staff at Vienna Pudong Airport Hotel wish you all the best!
Lingduiliuxintao
Deluxe Double Bed Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: May 2026
Business traveller
42 reviews
10/10
Outstanding
Posted on Jun 28, 2026
Always my go-to hotel, and it's fantastic every time! Super convenient with plenty of dining options right across the street. The location is great too! They offer a 24-hour airport shuttle service to both T1 and T2, which is incredibly helpful.
Original TextTranslated by Google
Response from Property: Thank you for your review. We are very sorry that we were unable to provide you with a good stay. We immediately held a meeting to discuss the issues you raised and conducted additional training for our housekeeping and front desk staff. We sincerely apologize for the unpleasant experience. Please trust us; we will make improvements in soundproofing, service, and efficiency in the future. We look forward to your next stay to see our changes. We wish you a pleasant stay.
Guest User
Deluxe Twin Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: May 2026
Family
18 reviews
10/10
Outstanding
Posted on Jun 25, 2026
Great service, very clean. The airport shuttle was super convenient, always on time, and the driver was very friendly. A big thank you! There are also lots of local eateries nearby, which was very handy. My friends and I were all very satisfied. Thanks again!
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for taking the time out of your busy schedule to share your stay experience and provide positive feedback. Your encouragement is our motivation. The breakfast offers a variety of choices. There is a self-service printer in the lobby, and a Shanghainese restaurant is nearby. The hotel is well-equipped with facilities including a free laundry room and gym. It's a 20-minute drive from Disneyland, and there's a scheduled shuttle service to Disneyland. We will continue to provide the best service to every guest and look forward to your next stay. Guest satisfaction is our shared goal. All staff at Vienna Pudong Airport Hotel wish you all the best!
Walwisa P.
Deluxe Family Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: May 2026
Business traveller
3 reviews
8.5/10
Very good
Posted on Jun 24, 2026
Clean room, large bed, exactly as shown in the photos. The location is easy to find and transportation is convenient.
Response from Property: Dear Valued Guest, Thank you for taking the time out of your busy schedule to share your stay experience and provide positive feedback. Your encouragement is our motivation. The breakfast offers a variety of choices. There is a self-service printer in the lobby, and a Shanghainese restaurant is nearby. The hotel is well-equipped with facilities including a free laundry room and gym. It's a 20-minute drive from Disneyland, and there's a scheduled shuttle service to Disneyland. We will continue to provide the best service to every guest and look forward to your next stay. Guest satisfaction is our shared goal. All staff at Vienna Pudong Airport Hotel wish you all the best!
Jiandaoyikexiaoputao
Deluxe Double Bed Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: May 2026
Family
2 reviews
10/10
Outstanding
Posted on Jun 24, 2026
The room was quite clean. I stayed here because I had an early flight. The front desk service was very warm and welcoming. The soundproofing was pretty good. Overall, I was quite satisfied. I didn't have time for breakfast in the morning, but the hotel front desk prepared some small snacks, which was a thoughtful touch.
Original TextTranslated by Google
Response from Property: Thank you for your review. We are very sorry that we were unable to provide you with a good stay. We immediately held a meeting to discuss the issues you raised and conducted additional training for our housekeeping and front desk staff. We sincerely apologize for the unpleasant experience. Please trust us; we will make improvements in soundproofing, service, and efficiency in the future. We look forward to your next stay to see our changes. We wish you a pleasant stay.
Guest User
Deluxe Double Bed Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: May 2026
Solo traveller
4 reviews
10/10
Outstanding
Posted on Jun 22, 2026
The 24-hour Pudong Airport pick-up and scheduled drop-off service, along with the Disney transfer service, was absolutely fantastic! Getting a taxi in Shanghai can be a real struggle, so this was a lifesaver. The hotel staff were great, and the room was clean and tidy. Overall, a really excellent stay.
Original TextTranslated by Google
Response from Property: Thank you for your review. We are very sorry that we were unable to provide you with a good stay. We immediately held a meeting to discuss the issues you raised and conducted additional training for our housekeeping and front desk staff. We sincerely apologize for the unpleasant experience. Please trust us; we will make improvements in soundproofing, service, and efficiency in the future. We look forward to your next stay to see our changes. We wish you a pleasant stay.
Guest User
Deluxe Twin Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: May 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jun 21, 2026
The room was clean and tidy, and the hotel was very quiet. The front desk staff and cleaning aunties were very friendly and helpful. The breakfast selection was extensive, and its proximity to the airport, coupled with the shuttle service, made it incredibly convenient.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for taking the time out of your busy schedule to share your stay experience and provide positive feedback. Your encouragement is our motivation. The breakfast offers a variety of choices. There is a self-service printer in the lobby, and a Shanghainese restaurant is nearby. The hotel is well-equipped with facilities including a free laundry room and gym. It's a 20-minute drive from Disneyland, and there's a scheduled shuttle service to Disneyland. We will continue to provide the best service to every guest and look forward to your next stay. Guest satisfaction is our shared goal. All staff at Vienna Pudong Airport Hotel wish you all the best!
ZIkesoul
Deluxe Double Bed Room (Smart Projection + Deep Sleep Memory Mattress)
Date of stay: May 2026
Couple
13 reviews
10/10
Outstanding
Posted on Jun 27, 2026
Breakfast is served from 5:30 AM, which is great for catching an early flight, and there's a good variety of food. The room itself is spacious, but the window insulation isn't very good, so it can get a bit noisy facing the street.
Original TextTranslated by Google
Response from Property: Dear friend, thank you so much for your support and feedback! Your satisfaction is our constant pursuit. We will continuously improve and perfect the hotel's services and quality, hoping to provide you with clean, comfortable, and convenient service. We look forward to your next visit! Wishing you success in your work and a happy and fulfilling family life!