Posted on Feb 4, 2026
Guest User
I stayed here for one night as I was transiting Cape Town with a flight the following morning. The check-in experience was pretty quick and seamless, as my booking was pre-paid.
I stayed here being fully aware of the carbon-neutral moto. The hotel appeared clean and tidy. The free shuttle from the airport was trouble-free. The directions to the pick-up was simple to follow. The pick-up was on time, and it was a very short ride to the hotel - literally a matter of minutes.
The room I was allocated - 233 - was spacious and clean. However, I was surprised by the bizarre layout, especially with the way the shower and bedroom is almost open plan - only a screen separate the two areas. The toilet is separated by a door, though. Other than that, I had no major issues with the room. The bed was large and comfortable, my sleep was not disturbed and it was generally a positive short stay. The shower worked fine, it took a little getting use to the water-saving feature in the sink tap. The toilet flush may have a malfunction, because it would stay stuck when pressed, and required tapping for the button to return from a pressed state.
I felt safe during my stay, and was reassured by the security procedures in place when booking an Uber - drivers are asked to scan their driving licence at the gate when entering the grounds. The drive to the V&A Waterfront was about 25-30 minutes.
I had a late lunch at the hotel restaurant - Nuovo. The menu was okay, but not spectacular. I visited the restaurant when it was relatively quiet with diners. However, I found staff were not particularly attentive. It took a while before someone approached me and provided a menu. The vegan burger I order was nice, even if it looked a bit dry. It was the only chargeable thing I incurred, which I put on the room (250 ZAR to pay on check-out).
The breakfast is a decent buffet of hot and cold food, plus live omelette bar. There’s also pancake making facilities, automatic coffee machines and more.
On check-out, to my surprise, I was informed of bills totally 600 ZAR. I explained that I only had one meal at 250 ZAR, which the reception staff accepted. However, a few days later, I received emails claiming that I had an unpaid bill for 350 ZAR, which I had to explain again in my response (I did not receive further contact after that). I think this was a case of staff incorrectly reading a room number when processing, or a guest deliberately giving the wrong room number.
I caught the shuttle back to the airport after checking out, again trouble-free. All-in-all, a very good airport hotel, and one I could easily recommend to others.
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Price per night fromPLN 391
Posted on Feb 1, 2026|Studio With Balcony
Guest UserWe visited the hotel in January 2026. We loved everything, the studio room with a balcony was absolutely top-notch! 🔥
The location is convenient, and there's parking available.
The only downside was that the washing machine in our room wasn't working, and we constantly had to ask for access to a laundry room, which was a bit annoying. Also, a rather unpleasant incident was being charged 350 for a stained sheet. This was purely accidental due to unavoidable feminine circumstances...
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Price per night fromPLN 121
Posted on Jan 11, 2026
Guest User
Excellent location first of all, the room is nice, clean and modern. Washing machine is a bonus and detergent provided. I’ve stayed many times and would recommend ✌️
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Price per night fromPLN 261
Posted on Sep 13, 2025|Superior Interior Room
bibrewdogDisappointing — Not the Taj Experience I Expected
I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience.
Location: Excellent — centrally located and convenient for business and sightseeing.
Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations.
Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant.
Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise.
Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition.
Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.
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Price per night fromPLN 483
Posted on Apr 9, 2026
Anonymous User
Brilliant free city shuttle and little “extras” like a private cinemas and unrivalled views make Pepper Club the place to stay in Cape Town.
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Price per night fromPLN 426
Posted on Dec 5, 2023|Executive King Room Non Smoking
O.N.A
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
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Price per night fromPLN 1,249
Posted on May 1, 2026|Standard Room With Double Bed-Non-Smoking
Guest UserThe hotel's location is good; there's a clothes market nearby, and it's a 7-minute walk to the colorful houses. The airport is 25 minutes away. The room is clean and includes a hairdryer, fridge, water, shampoo, and soap. A kettle and iron are available on the floor. The linens are good, but the bed is a bit small for two people. Breakfast is ordinary, not luxurious, but you won't go hungry, and the coffee is good. The price is decent. We only stayed one night, and everything was perfectly fine. If you go to the very top of the hotel, there's a view of Table Mountain, and there's a very simple gym.
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Price per night fromPLN 280
Posted on May 2, 2026
Guest UserThis is not my first time visiting this place but this time I don’t want to lie I was very disappointed.
I got charged 200 rand cause my pillow had oil(hair oil) I have braids on and additional to that they said there was blood on the sheets which was so weird cause I did not bleed
Mind you this blood was only mentions after I told them that I will come back tomorrow cause paying 200 Rand for small smudges of oil on the pillow cash didn’t make sense then the receptionist went on to say we saw blood
Then they said there was food sauces as well ..I mean I’m staying there and I was here for 2 nights ain’t no way am I going to leave the place spotless
But the receptionist was just being rude which was unnecessary
Like I said this wasn’t the first time coming here
I always come and never have I ever gone through this even after staying for more days with friends
I just think it’s drama to charge me for oil on my pillow cause I slept on it it’s bound to happen a
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Price per night fromPLN 106
Posted on Jun 17, 2026
Cttanjiudian
I chose Pullman for my conference in Cape Town this time, and it made my stay incredibly hassle-free – perfect for business travelers!
The location truly deserves high praise. My conference venue was just an 8-minute walk away, so I didn't have to rush in the mornings. My daily commute was completely stress-free. It's right in the city center, and from my window, I had views of the city skyline and streets. At night, the floor-to-ceiling windows offered a fantastic ambiance with expansive views of the city lights and street traffic below.
The hotel's internal restaurant has a very comfortable atmosphere. The decor is modern and minimalist, with clearly defined sections for sofa booths and individual tables. The lighting is soft and pleasant, and the combination of carpets and greenery adds a touch of quality. It's suitable whether you're just having a coffee alone or a casual meal with others; it never felt noisy or crowded. The breakfast selection was especially rich, with a full spread of hot and cold dishes, fruits, and beverages. The highlight was the made-to-order omelet station, where you could customize your omelet with various fillings – fresh and incredibly tender. There was also a coffee bar where I ordered a layered latte with dense foam, which was perfect for an invigorating start to the morning.
The kitchen and food pick-up areas were well-organized, and the floors were clean. The staff were friendly and refilled items promptly, so I didn't have to wait in long lines during breakfast. The public areas are thoughtfully designed, with tasteful wall decorations and premium-looking hotel brand counters. The lounge areas have plenty of greenery, creating a relaxing and un压抑 atmosphere.
My room was on a high floor, and the soundproofing was excellent; with the windows closed, I could barely hear the traffic noise from the street below. The floor-to-ceiling windows provided great natural light. Overall, the facilities are well-maintained, and the hardware is up to par. All the amenities needed for a business trip are available, making it suitable for both short conference stays and longer visits. Its value for money and convenience are highly competitive among city-center hotels. I would definitely choose this hotel again next time I'm in Cape Town for business!
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Price per night fromPLN 346
Posted on Jan 9, 2026
Guest User
Wonderful Hotel!
We just had a 2-night stay at this lovely hotel.
We stayed in a room with two double beds (2 * 140).
Spacious and large bathroom with a shower. Fantastic mountain view. Very high-level service at this hotel 🤩 the most delicious breakfast 🤩🤩🤩🤩🤩🤩 very helpful staff. The only downside is that it's a bit difficult to walk to town (not impossible), but a bit inconvenient.
If I come to Cape Town again, I will definitely stay here again. My best recommendations, 5 stars from me.
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Price per night fromPLN 689