Posted on May 12, 2026
Guest UserReally clean and tidy room and we had the best night sleep on the comfiest bed. Plenty of tea and coffee. Really friendly and helpful staff. Location was at the Center of Chester which made everything easier to get too. It was right by the shops and loads of places to eat. Self service breakfast with plenty of choice enjoyed everything and hope to visit again.
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Price per night fromS$ 114
Posted on Jan 5, 2025
DrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
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Price per night fromS$ 113
Posted on Jul 11, 2026|Classic Double Room with Double Bed
Guest UserBest thing I can say is I wish we had stayed more than one night! Lovely friendly staff and good breakfast. Complimentary pool, sauna, steam room and hot tub very welcome. Great location near centre and station. We walked from the latter with luggage in 8 mins. Bar with seating outside overlooking the canal. Only downside is no aircon in room and with the current hot weather the fan was not up to the job.
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Price per night fromS$ 109
Posted on Sep 19, 2025
David Trigg
As always - excellent. The breakfast is superb and Akash and Muslim are brilliant on reception. Akash was tremendously helpful in standing for our room to be changed.
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Price per night fromS$ 67
Posted on Jun 24, 2024
Guest User
This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
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Price per night fromS$ 127
Posted on Aug 5, 2026|Standard Double Room With Double Bed
Guest UserHandy location for travel to North Wales and an easy drive to Chester. Hotel rooms are dated. We only had one bedside cabinet and lamp in a double room.The wardrobe door was in danger of falling off. Room looked out onto another part of the building. A storeroom or something. No window in en suite. Felt a bit claustrophobic.
Breakfast was of limited choice but adequate.
The public areas and pool facilities were clean.
The staff were friendly and helpful.
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Price per night fromS$ 85
Posted on Jul 5, 2026
Guest UserPut into a disabled room ,
Television not working properly dropping signal every 5 minutes , they did say they would come back but was getting late and we was getting settled
Shower , drain making a horrendous noise
AC not working properly wouldn’t drop below 16 took a long time for the room to drop temperature
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Price per night fromS$ 53
Posted on Jun 21, 2026
Hopeless WandererI really did enjoy staying here. It was a really reasonable price for a good value room. Everything I needed for my stay. Shuttle bus to the airport was £8 when Ubers were quoting over £40. Excellent hotel.
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Price per night fromS$ 74
Posted on Jan 3, 2026
Guest User
Stayed here for one night whilst celebrating a birthday party at a nearby venue. Good that parking is free between Friday 5pm to Sunday evening but they should make that clearer when booking.
Room was ok (we stayed in the club room) big space but lacked a safe, a chair and some more hanging space. Only had one hook to hang a light coat and two shirts. This was an issue because I stayed with my wife and we had brought a couple of dresses and a suit to wear which meant we had to lay them on the floor so they didnt crease. Iron and ironing board and hair dryer was included.
Lack of a chair meant you had to use the bed to sit down if you wanted to, I tend to use a chair to tie my shoes when wearing a suit, so was a bit of an issue.
Bathroom and room was clean, and did the job. The breakfast was a good buffet breakfast and everything tasted nice and fresh. Staff were friendly and welcoming.
Would stay again despite the lack of a chair and safe.
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Price per night fromS$ 93
Posted on Apr 10, 2026
Guest User
First time taking grandson to Chester with an over night stay. First impression of Hotel including location was excellent and I have only one negative from our stay which was reported to reception on checking out. There is a big problem in the hotel with bedroom doors slamming shut noisily every time someone enters or leaves a room as they have no dampening which spoilt our evening and night in our room. The rest of the hotel was excellent with a good swimming pool and restaurant. The breakfast can only be described as superb with our grandson thoroughly enjoying it. The location including the car parking was ideal for walking round Chester City Centre with a 100 yd walk to the main streets and the Levels.
Overall, I would recommend the hotel for a City Break and would easily qualify for 5 stars if they could put some dampening device / closing spring on the bedroom doors.
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Price per night fromS$ 121