Excellent service from reception when we arrived to Raffael in the bar/restaurant and all the other staff were helpful and cheerful.
Food was excellent, we had a full meal one night and bar snacks the following night and everything was tasty and well presented.
This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
Check in was quick and easy although there was no information given about the hotel eg pool opening times other than dinner may be busy due to several coach parties being booked in. The room was clean and tidy and there was a nice handwritten note welcoming us alongside 1 single serve pack of digestive biscuits even though the booking was for 2 people. The bathroom had 2 large dispensers for shampoo and shower gel but the shampoo bottle was empty and this was only discovered once in the room. There was air conditioning which was appreciated due to the rare appearance of the British sun that day but unfortunately the unit itself was very noisy whilst running so needed to be turned off overnight. Beds were comfy and there was the option to order additional pillows from reception that wasn't needed. Check out was quick and easy and the staff did try to help us answer a question about a local bus route to aid us on our onward journey but unfortunately they did not have this local knowledge.
WiFi didn’t work kept on turning on and off and not able to hold a steady connection for more than 2 minutes. Room was also very cold and the heating fan only stayed at a certain temperature wouldn’t recommend
Incredible stay. The staff are amazing- especially the breakfast staff. Room clean and fresh and breakfast out of this world. They also give duck food to feed the swans and ducks after breakfast. They moved us to a quiet room as we were close to the lift. No issues at all. Price was amazing for 5 nights with breakfast. Can’t wait to come back.
Arrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read.
reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent.
generally Very disappointed.
Asked for housekeeping to be done when we left the hotel. The only thing done was new teabags were placed in the room and new towels were put in. The bed was not made, the room was not tidied, new mugs and glasses were not put in the room. Very disappointing. Called twice but reception was busy, so we settled for a room that had not been attended to properly. Disappointing.
Was a nice hotel with modern amenities and a big gym and pool…
The only draw back was limited variety on vegan choices in the restaurant, However I understand it is not for everyone…
115 reviews
8.1/10
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7.2/10
GGuest UserI took my wife here for her 60th, amazing staff receptionist charlotte was warm and knowledgable, very kind giving us a token due to birthday.
The infinity pool is amazing warm clean, Shrigley would make much more money if they served drinks while in the pool, but we would still be there now.
The rooms are adiquate they are clean, the shower's are amazing, Dinning for evenning meal again was excellent, the service is 11/10 and I have been in a number of Spa the meal cost were really well priced with excellent food.
Breakfast in the morning self service again pleanty to choose from and again tasty with great choice.
It is a amazing spa with the ability toplay gold or have a number of treatments, and well priced, I will return there
GGuest UserMy husband had a broken bone in his leg we where booked a room on the first floor. When he saw us he arranged for our room swap, offered us tea and coffee whilst we waited for this to be arranged. All staff were very professional and courteous offering to take our bags to the room. We will plan another trip as we were unable to use the facilities.
GGuest UserFor the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.
GGuest UserThis is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
KKaty JaneCheck in was quick and easy although there was no information given about the hotel eg pool opening times other than dinner may be busy due to several coach parties being booked in. The room was clean and tidy and there was a nice handwritten note welcoming us alongside 1 single serve pack of digestive biscuits even though the booking was for 2 people. The bathroom had 2 large dispensers for shampoo and shower gel but the shampoo bottle was empty and this was only discovered once in the room. There was air conditioning which was appreciated due to the rare appearance of the British sun that day but unfortunately the unit itself was very noisy whilst running so needed to be turned off overnight. Beds were comfy and there was the option to order additional pillows from reception that wasn't needed. Check out was quick and easy and the staff did try to help us answer a question about a local bus route to aid us on our onward journey but unfortunately they did not have this local knowledge.
GGuest UserNice hotel with excellent location (5minute walk into town)
We had a business class room. Good size with nice bathroom and bed, could do with redecorating though.
Breakfast was of a very good standard with loads to choose from.
Pool area is quite small but sauna/steam room were nice.
Parking is £12 per day.
GGuest UserWiFi didn’t work kept on turning on and off and not able to hold a steady connection for more than 2 minutes. Room was also very cold and the heating fan only stayed at a certain temperature wouldn’t recommend
AAndrewCheck in was very easy and hassle free with three members of staff checking guests in. We arrived well before check in time of 15:00hrs but no early check in rooms were available so we had to return later to check in.
Room size was adequate with comfy bed and quality pillows ensuring good rest.
Hotel is very clean and is well staffed, only downside is the location that its not walking distance to the city centre but this is not a deal breaker due to parking at this hotel being a lot easier on the outskirts of the city centre.
GGuest UserArrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read.
reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent.
generally Very disappointed.
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