Posted on Apr 2, 2026|Premium Ichan Kala View Room
Guest UserAbsolutely loved everything! A new hotel, sparkling clean, with fresh linens, towels, and a comfortable bed. There's a safe, and the breakfasts are fantastic. It's just a 5-minute walk to the main attractions. They greeted us with tea and local sweets upon arrival. Check-in is officially at 3 PM, but we arrived at 12 PM and they immediately let us check in. They even upgraded our room without any extra charge! When they found out it was my husband's birthday, they brought a complimentary hotel treat to our room – raisins and nuts. In the evening, we ordered dinner on the terrace with a view of the old town. We were the only ones on the terrace, making it incredibly romantic – the old town, delicious food, and the moon. The hotel staff wished my husband a happy birthday and even gifted us a bottle of wine. We absolutely loved the hotel and the service; everything was top-notch. Thank you so much!
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Price per night fromTHB 2,165
Posted on Oct 13, 2026|Standard Twin Room
Anonymous UserAdvantages: The hotel's location is superb, just across a passage from the old town. The lobby and rooms are clean, and although the staff faced many issues, they still tried their best to resolve them.
Disadvantages:
1. The hotel system is chaotic. I booked breakfast through Trip.com, and confirmed with the hotel before departure that breakfast was included. However, at check-in, the staff spent a long time looking for my booking, then said I hadn't booked breakfast. I thought it was resolved after showing them the documents, but the next morning I was stopped again at the breakfast door, told they couldn't find my breakfast room number.
2. Although I knew the hotel only opened in October, all the facilities were still not ready. Upon entering the hotel, I could smell a strong odor of formaldehyde from the renovations, especially in the rooms, which was unacceptable.
3. The hotel TVs couldn't connect to YouTube or Netflix.
4. The breakfast selection was very limited, there was no prepared food counter, and even the toaster was broken.
5. The water dispensers in the corridors didn't provide hot water, and this didn't work even after I complained to the staff.
6. Although the staff were friendly and helpful, they clearly lacked training.
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Price per night fromTHB 4,115
Posted on Jul 18, 2026
Anonymous UserPros: -The swimming pool is very enjoyable in 44° weather.
-The hotel runs a free shuttle to the old city of Itchan Kala (and will pick you up from there within 5 minutes of calling them). The ride takes 7 minutes (but it takes about 30 min on foot, which makes it less convenient than staying within the old city proper -- but cheaper).
-Nice and friendly staff.
-Bathtub! (Although weak water pressure)
-The mini fridge in the room (first time in Uzbekistan!) was brilliant: makes for much colder water than you can buy anywhere in the country!
-Staff very kindly allowed me to stay a whole extra day (before my evening flight) for free! (Low season has its perks)
Cons: -Unexplained and lengthy (20+ min) power outages, at random times (but often around 10 pm). I suspect this had to do with their electricity generator. During those outages, there'd be no water in the bathroom either.
-Lots of wasps in the garden and around the pool -- no issue while enjoying the pool, but when I explored the garden I bumped into a nest, got swarmed and stung thrice...
-Breakfast was included but did not impress.
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Price per night fromTHB 588
Posted on Jul 31, 2026
Lilly dexiaoshijieThe hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views!
However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities!
Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night.
If you plan to stay a month from now, I would still recommend it!
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Price per night fromTHB 1,899
Posted on Aug 16, 2026|Deluxe Double Room
貧乏大学生Cleanliness: The hotel was thoroughly cleaned, and I didn't encounter any unpleasantness throughout the property.
Location: It's one of the few hotels located within the city walls of Khiva. Amazing! Staying inside a World Heritage site was a truly precious experience. Since it's within Khiva's city walls, you might have to walk a bit from outside the walls, so that's something to keep in mind.
Service: Very good. When I mentioned I wasn't feeling well during check-in to the gentleman at the counter, he asked me about my health the next morning. We also had a great cultural exchange, discussing topics like Japanese cherry blossoms and soccer.
Facilities/Amenities: Generally satisfied, but I'm giving it 4 stars because there were no slippers in the room and the shower door was extremely heavy.
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Price per night fromTHB 1,346
Posted on Oct 25, 2026|Twin Room with City View
Erin55
Lovely guesthouse stay marred by confusion about cash payment for “city tax”. Trip dot com clearly indicates that *everything* EXCEPT a 3 USD payment is prepaid with the booking, so imagine my surprise when presented with an extra 240,000 UZS tax bill at check in for the two night stay. We confirmed with Trip dot com who called the hotel owner and explained the situation about the prepayment. I listened to the phone call, and after the call, the guesthouse operator still insisted I pay the entire extra amount. I refused and paid the 3 USD the website indicated to “pay at hotel.” This makes me think there wasn’t some confusion, but rather it was a kind of “drip pricing” scam. The room itself was comfortable with a private bathroom and was relatively quiet for being inside the city walls. The breakfast was good, too, and other than the “extra payment” problem, the staff were kind.
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Price per night fromTHB 1,226
Posted on May 9, 2026|Classic Triple Room, Non Smoking, City View
Guest UserThis hotel is located within Ichon Qala, the UNESCO World Heritage Site in Khiva. The cleanliness, location, service, facilities, and amenities were all wonderful, and the staff were incredibly kind. It was the best quality hotel I stayed at in Uzbekistan, and I would love to visit again!
What I liked:
• The room was super clean
• Excellent location
• Delicious breakfast
• Enjoyable conversations with the staff
• They helped exchange USD to local currency
What I found a bit disappointing:
• Honestly, nothing at all (seriously!)
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Price per night fromTHB 1,542
Posted on Sep 20, 2026|Double or Twin Room
Guest UserA cozy, small hotel with very attentive and friendly staff. The room was clean and very comfortable. The breakfast was delicious, with all the main breakfast dishes available. It might not be enough for those used to extensive breakfasts in chain hotels, but we were very satisfied with the taste and quality of the food. A pleasant bonus was the view from the terrace, offering a magnificent cityscape (photos of sunrise and sunset are beautiful!). We had a small issue upon check-out – we forgot to book an airport transfer – but it was quickly resolved.
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Price per night fromTHB 1,075
Posted on Sep 20, 2026|Standard Double Room
KristinaloveThe hotel is located near the main attraction, which is very convenient. The room is nice, and there are laundry services, currency exchange, and massage available.
However, there were some drawbacks: the room lacked disposable amenities and a bathrobe. Also, there was a musty-smelling towel, as if it had been forgotten in the washing machine; the smell was awful, but they replaced it immediately. When I wiped the wet floor with the foot towel, it turned grey from dust. The breakfast for a 7000-ruble room seemed meager to me. The towels in the hotel look old and are also stiff. I would not repeat this experience; I believe for this price, one can have a more pleasant stay.
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Price per night fromTHB 1,598
Posted on Oct 6, 2026|Superior Double with Balcony
KelameisufensanpianI don’t like the series, the hotel is very beautiful, the decoration is good, the sanitary conditions are very good, it is very quiet, the service attitude is good, but the infrastructure is really bad, I stayed for two days, of which there was a power outage for half a day, and the water was cut off many times. I have to call the front desk for a while to have water and cold. Hot guess, I haven't taken a good bath, breakfast is more perfunctory, not even an omelette, just a few basic ingredients and bread slices for salad, shabby, and the tableware is obviously not clean, not recommended.
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Price per night fromTHB 1,502