Posted on Apr 2, 2026|Premium Ichan Kala View Room
Guest UserAbsolutely loved everything! A new hotel, sparkling clean, with fresh linens, towels, and a comfortable bed. There's a safe, and the breakfasts are fantastic. It's just a 5-minute walk to the main attractions. They greeted us with tea and local sweets upon arrival. Check-in is officially at 3 PM, but we arrived at 12 PM and they immediately let us check in. They even upgraded our room without any extra charge! When they found out it was my husband's birthday, they brought a complimentary hotel treat to our room – raisins and nuts. In the evening, we ordered dinner on the terrace with a view of the old town. We were the only ones on the terrace, making it incredibly romantic – the old town, delicious food, and the moon. The hotel staff wished my husband a happy birthday and even gifted us a bottle of wine. We absolutely loved the hotel and the service; everything was top-notch. Thank you so much!
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Price per night from€ 73
Posted on Oct 9, 2026|Standard King Room
jaminggqinmmMercure Khiva opened just this year and features a courtyard-style layout covering a very large area. Unfortunately, the room size itself is a bit small, which is a bit of a pity. I originally booked a king room, but the check-in slip showed a twin room. After communicating with the staff, they pushed the beds together, which delayed our schedule slightly. The front desk is advised to double-check reservations more carefully.
The soundproofing is indeed very good, but there is still some lingering new-renovation smell, though fortunately, the windows can be opened for ventilation. The breakfast selection isn't exceptionally vast, but it includes local specialties and fruits, and the taste is decent.
The location is the biggest highlight—right at the North Gate of the ancient city, offering a quiet yet convenient spot with effortless walking access to the old town. However, the most unexpected aspect was the hotel's atmosphere: it borders a large tomb/mausoleum, and right outside the lobby, there is a stone sarcophagus—presumably left in place because it couldn't be moved during renovation. It definitely maximizes the novelty factor, though it doesn't affect a normal stay.
The only real concern is the construction quality. Being newly opened, the bathroom walls are already cracking, the baseboards in the room are warping, and the suction on the bathroom glass door is so strong that the entire door frame shakes when opening it, making it a bit worrisome that it might collapse. Hopefully, the hotel will inspect and reinforce these areas soon. Overall, the location is excellent and the atmosphere is unique, but the hardware details need improvement.
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Price per night from€ 110
Posted on Jul 18, 2026
Anonymous UserPros: -The swimming pool is very enjoyable in 44° weather.
-The hotel runs a free shuttle to the old city of Itchan Kala (and will pick you up from there within 5 minutes of calling them). The ride takes 7 minutes (but it takes about 30 min on foot, which makes it less convenient than staying within the old city proper -- but cheaper).
-Nice and friendly staff.
-Bathtub! (Although weak water pressure)
-The mini fridge in the room (first time in Uzbekistan!) was brilliant: makes for much colder water than you can buy anywhere in the country!
-Staff very kindly allowed me to stay a whole extra day (before my evening flight) for free! (Low season has its perks)
Cons: -Unexplained and lengthy (20+ min) power outages, at random times (but often around 10 pm). I suspect this had to do with their electricity generator. During those outages, there'd be no water in the bathroom either.
-Lots of wasps in the garden and around the pool -- no issue while enjoying the pool, but when I explored the garden I bumped into a nest, got swarmed and stung thrice...
-Breakfast was included but did not impress.
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Price per night from€ 16
Posted on Jul 31, 2026
Lilly dexiaoshijieThe hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views!
However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities!
Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night.
If you plan to stay a month from now, I would still recommend it!
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Price per night from€ 70
Posted on Aug 16, 2026|Deluxe Double Room
貧乏大学生Cleanliness: The hotel was thoroughly cleaned, and I didn't encounter any unpleasantness throughout the property.
Location: It's one of the few hotels located within the city walls of Khiva. Amazing! Staying inside a World Heritage site was a truly precious experience. Since it's within Khiva's city walls, you might have to walk a bit from outside the walls, so that's something to keep in mind.
Service: Very good. When I mentioned I wasn't feeling well during check-in to the gentleman at the counter, he asked me about my health the next morning. We also had a great cultural exchange, discussing topics like Japanese cherry blossoms and soccer.
Facilities/Amenities: Generally satisfied, but I'm giving it 4 stars because there were no slippers in the room and the shower door was extremely heavy.
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Price per night from€ 43
Posted on May 9, 2026|Classic Triple Room, Non Smoking, City View
Guest UserThis hotel is located within Ichon Qala, the UNESCO World Heritage Site in Khiva. The cleanliness, location, service, facilities, and amenities were all wonderful, and the staff were incredibly kind. It was the best quality hotel I stayed at in Uzbekistan, and I would love to visit again!
What I liked:
• The room was super clean
• Excellent location
• Delicious breakfast
• Enjoyable conversations with the staff
• They helped exchange USD to local currency
What I found a bit disappointing:
• Honestly, nothing at all (seriously!)
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Price per night from€ 43
Posted on Aug 25, 2026|Deluxe Double Room
Guest UserA wonderful hotel right in the heart of the old town. The rooms were surprisingly spacious, as we had expected cramped quarters given the nature of guesthouses within the fortress.
The rooms were very clean, with new furniture and good plumbing.
Breakfast was good, with plenty of options. However, the coffee machine wasn't working. We had read reviews previously that coffee would be chargeable, so we even had money ready for it 😂. Though, honestly, it's a really poor decision to charge for the main breakfast beverage. It seems they decided to 'solve' the problem radically 😅.
Nevertheless, I give this hotel a solid five stars. Highly recommend!
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Price per night from€ 32
Posted on Jun 21, 2026|Single Room
KuailezhufuTraveling with friends in Khiva, this hotel is newly built and located on the street outside the west gate of the old city. The lobby is grand and elegant, and the second-floor terrace offers beautiful views directly facing the city walls. The room facilities are complete, the shower has great water pressure, and the breakfast is rich, with a particularly delicious croissant. Since our train was at 3 PM, the front desk helped us extend our check-out until 2 PM. Thank you!
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Price per night from€ 38
Posted on Oct 6, 2026|Superior Double with Balcony
KelameisufensanpianI don’t like the series, the hotel is very beautiful, the decoration is good, the sanitary conditions are very good, it is very quiet, the service attitude is good, but the infrastructure is really bad, I stayed for two days, of which there was a power outage for half a day, and the water was cut off many times. I have to call the front desk for a while to have water and cold. Hot guess, I haven't taken a good bath, breakfast is more perfunctory, not even an omelette, just a few basic ingredients and bread slices for salad, shabby, and the tableware is obviously not clean, not recommended.
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Price per night from€ 46
Posted on Aug 12, 2026|Standard Twin Room
Simone Ch.The two boys at the bank are very nice and careful to every need. The rooms are very new and all comforts. I felt home, even for one night. If I should go back to Khiva, I would certainly choose this structure.
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Price per night from€ 75