I'm very disappointed with my stay at this hotel. The amenities promised in my voucher such face towel, bathrobe, and slippers were missing from my room. When I asked reception, they said these are only given upon request and couldn’t provide a clear answer and said its housekeeping mistake. I ordered biryani on arrival which was greasy and below standard; despite informing management, no action was taken and I was still charged $12. The dirty plate and not collected the same day and this start smelling bad. Even worse, the limes in my drinks had mold on them. Attempts to speak with management failed they're never available and the reception just asks you to wait. Room service also delivered food with spilled condiments. This is unacceptable from a hotel of this caliber. Hoping for immediate improvement and response.
Amazing hotel. Very good staff and service. They always greet you smiling. They upgraded us to Executive room for a small price. Fahad- thanks for all your help.
Breakfast spread is amazing. Everything is worth trying.
I recently stayed at the Ramada by Wyndham Colombo, and overall it was a wonderful experience.
The room was extremely spacious, honestly one of the largest hotel rooms I have ever stayed in within Colombo. Everything was very clean and well maintained, and the amenities were excellent. The room included everything you might need—tea and coffee facilities, toiletries, toothbrushes, and more. The bed was very large and comfortable, and the TV, office table was huge as well. All the facilities such as the lights, air conditioning, and fan worked perfectly, so we had no issues at all.
Our room was on the 8th floor (top floor) and we had a nice view overlooking the Galle Face Hotel with a small view of the ocean. The location of the hotel is also excellent since it is very close to Galle Face Green and many other attractions in Colombo, which makes it very convenient for travelers.
The check-in process was smooth, and they welcomed us with a refreshing welcome drink. One thing to note is that the security procedure is quite strict. When we had guests visiting our room briefly, they had to provide their IDs and go through a security check. It was the first time I experienced this in a hotel, but it is understandable since it helps maintain safety.
Although we booked bed and breakfast, we later asked if we could add the dinner buffet, but unfortunately it was already full. However, something very kind happened later that night. My mother wanted chicken congee, so we asked the room service staff if it was available. Even though it was not on the menu at that moment, they were kind enough to prepare and send us a bowl of chicken congee. It was a very thoughtful gesture, and we truly appreciated their kindness.
The breakfast buffet was excellent with a very wide variety of food, and everything we tried was delicious. My family has always liked the buffets at Ramada, and this time was no different. They also had live cooking stations, and the staff there were very friendly and welcoming.
Overall, everything about the stay was great. The room, service, location, and food were all excellent.
I would definitely stay here again and highly recommend this hotel. It is absolutely worth the price and offers great value for money.
My room smelled like sewage, a strong smell that literally made me sick on a daily. The staff tried to dampen the smell by throwing liquids down the drain, but once you use the taps, the smell is back again. Ive seen reviews about the smell, but thought it was temporary issue at the time it was written. The curtains are visibly dirty and in need of a simple wash. Other than that the room is spacious the aircon works well.
The view is beautiful with the trains passing daily against the ocean waves. Big spoon restaurant is s few steps away serving massive portions- a must try. Tuktuks and taxi are also parked right infront of the hotel. Hopefully the sewage smell can be resolved soon...its a good hotel but that smell will never make me book it again.
We recently stayed at Galle Face Hotel, Colombo with my family. Overall, the hotel experience was good, especially the location and service. However, the rooms feel overly traditional and colonial, which does not fully meet modern-day requirements. The heavy wooden furniture and old-fashioned, posh décor may appeal to older patrons who appreciate classic heritage styles, but it may not suit travelers looking for a more contemporary stay. The electrical points and facilities are also quite outdated and not convenient for today’s laptop- and gadget-dependent travelers. I would suggest that the hotel consider modernizing some rooms and amenities, while still preserving a few heritage-style rooms for guests who prefer the traditional experiences.
I recently stayed at Amari Colombo in Colombo, and overall I had a wonderful experience.
I was especially impressed with Nishel. Despite his young age, he was extremely professional, respectful, and attentive to our needs. He immediately helped us find the most suitable room for our stay and handled everything efficiently. Upekha was also very helpful and kind throughout our visit, always ready to assist with a smile.
The only negative point was the early check-in policy. We arrived around 5:00 a.m. and were asked to pay an additional $150, which felt quite expensive and significantly higher than the average nightly rate listed on various booking platforms.
Other than that, everything was excellent. The view was stunning, the rooms were spotless, and the breakfast was rich and delicious, offering many options from both local and international cuisine.
I would definitely choose to stay here again. Thank you for the warm hospitality!
The hotel room offers a direct view of the seaside train, and there are convenient amenities within walking distance such as supermarkets and restaurants. It's quite convenient. As soon as you enter downstairs, all the staff are enthusiastic about helping you with your bags and with security checks. I also noticed that flight crews from Emirates or Qatar Airways stay at this hotel. The window seats in the breakfast area have a perfect view of the seaside train passing by, so the location and view are excellent. Thanks to the hotel, we have a wonderful memory of our trip to Sri Lanka.
Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu.
Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened.
It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.
Really Nice hotel and very near to the airport, staffs were very friendly to us.very quiet place.If you are a transit passenger then this is a must choice for you.
Very Good
87 reviews
8.7/10
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8.5/10
Very Good
First trip here due to flight being cancelled, search in the trip.com for one night stayed it is a nice and peaceful hotel. Luckily met my friend’s friend Mr Sujith who is one of the Chief Chef here 👍👍👍, nice sea food with coconut ice cream is well recommended.
Value for money. We booked a room with breakfast and dinner. The dinner and breakfast were western style buffet with some variety of non spicy dishes. Our room is a sea view room and can see sunset. A small swimming pool at the roof.
Excellent one week stay with my mum. Great value for the money and they have the cinnamon element in this hotel too. I will stay here again. Their breakfast is the best and so convenient to get around.
Hotel is in the heart of Colombo and very prominent location in Sri Lanka. I love the garden view. Food is excellent choices. Staff everyone is very courteous and well organise and presentable. All staff are consistently helpful. Special thanks to the restaurant staff Kamani ,Randil and Imesh. I will definitely comeback to this hotel when my next visit. My appreciation to all staff members during my stay.
Arrived very late and we’re still welcome D with non alcoholic freshly made juice for my self and my littlest extremely accomodating at such a late hour breakfast was a buffet setup with. Oth Western European and traditional Sri Lanka cuisines and we still pretty much could order anything anyway - my daughter wanted western style eggs fried sunny side up on toast cracked them right there in front of here the view was incredible from our room you could hear the ocean crash against the rocks only wish we could have stayed longer really good people place service was exceptional- you. E nice they be nice easy peasy xox
Amazing location and friendly staff and clean rooms. Will be a added bonus if we can have Jaffna food Available all day from lunch time till midnight. Great experianca. Well done
Location is great, just beside One Galle Face Mall. Plenty of restaurants and cafes around. Beautiful sunset views (from the bar, pool, restaurant, lobby) and Galle Face opposite the road. Rooms are gorgeous and spacious. Checked in Dec 30-Jan 2 peak season. Hotel was fully booked. Waited in the lobby for my room to be ready upon check-in. Front desk said they will find me to let me know. Waited for more than an hour before I asked them again and told me that my room has been ready. Ordered some room service which took more than an hour to be delivered. Granted they told me that it may take about 50 minutes because it was peak hours. Upon delivery they told me it was comped because of the long wait. Pool, restaurant, and bar staff are all great. Very personable and accommodating. Loved the sky pool on the 31st floor. No bar but not as crowded as the main pool. Breakfast was great. A lot of choices. Asian selection is great. Pastries not so much, some didn’t seem fresh. Heard from some staff that it gets super busy from around 9 but didn’t experience any long wait. Plenty of tables to accommodate people. Overall a great experience and will definitely stay here again if I’m in Colombo.
Our stay at Granbell Hotel Colombo was nothing short of perfect. From the infinity pool with stunning ocean views to the stylish, modern rooms, everything felt luxurious yet welcoming. The rooftop bar was a highlight — ideal for sunsets and cocktails. Staff were friendly and attentive. A perfect blend of comfort and location in the heart of Colombo. Highly recommended for both short stays and relaxing vacations. #GranbellHotel #ColomboStay #SriLankaViews #OceanViewHotel #LuxuryStay #TravelSriLanka #RooftopVibes
A nice, luxurious end to my first time in Sri Lanka. Room was spacious and had a beautiful view of the Lotus Tower, and service is extremely attentive. Breakfast was extremely diverse, and a server was eager to make local Sri Lankan recommendations which I really appreciated. However, the layout of the place is a little difficult, so be prepared to use a few different elevators to get around
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