Cinnamon Grand Colombo

This was the worst five-star hotel I've ever stayed in. * When I checked in, they told me they'd send my suitcase, which I'd left at the entrance, up to my room later. But it never came, so I had to go get it myself. * My room was directly above the ground floor bar, and the thumping bass until 1 AM was absolutely terrible. * The front desk staff and the waiters at the breakfast restaurant were unfriendly. * The path from the entrance to the room was also terrible; it was a really long walk to get to my room. The location isn't even that great, so I don't really recommend this hotel. I regretted not choosing Shangri-La instead, and I'd recommend that one over this.

The rooms were very clean and spacious, and there's a pool too. Everyone was very professional and greeted us with a smile. The doorman's smile was particularly lovely. We had a late-night flight, but we were able to use the hotel's shower after sightseeing before heading to the airport, which was truly a lifesaver.

The environment is average, and the facilities are just okay.