We had a very comfortable stay at Hotel Metropolitan Nagano. The location is excellent, as it is directly connected to Nagano Station, which made traveling around the area very convenient. The room was clean, spacious, and well-maintained, and the bed was very comfortable.
The staff were polite and helpful throughout our stay, and check-in was smooth. There are also many restaurants and shops nearby, which made it easy to find food and explore the area. Overall, it was a great place to stay in Nagano and we would definitely consider staying here again.
Good location, train station is just opposite.
Nearby also have many F&B.
Cleanliness is good.
Room is not very spacious, it makes me think of Shinjuku Washington Hotel size.
But service is very good, more friendly, and they help us to move the luggage up to our room straight after our bag hv transfer via luggage transfer service.
So when we reach hotel, we just need to check in and go up straight.
There's washing machine and dryer provided with fee, however is a small one.
The lobby is very nice and comfortable.
Will consider to stay here again if I visiting Nagano.
I changed rooms because my first room smelled strongly like someone's body odor, but the second room also smelled, just less. So I didn't bother to change again. I've never had this issue elsewhere in Japan and I've stayed at a lot of different hotels in Japan, weird...
Breakfast has varieties but tasted so so...
I was woken up once by people talking in the hallway. Door sound proof isn't great. So if you're a light sleeper, maybe use ear plugs.
Good service and amenities otherwise.
The triple room was quite spacious. The front desk is on the second floor, and the staff were very helpful. Toothbrushes and other toiletries, including facial care products and even face masks, need to be picked up yourself next to the front desk, and there's a good variety. Breakfast is a buffet with plenty of choices. You can also have lunch and dinner here, but it's open to the public, so you might have to queue during peak hours, as it's a very popular restaurant. There's parking available next to the hotel, but you can't reserve a spot.
The hotel is nice, from the station about 10 minutes walk almost in a straight line, wake up. The room was originally wrong, it was reserved for smokers, even though we don't smoke, the room was given the appropriate one, the smell in it was just not very good, like for those who don't smoke at all, it started already on the floor.But the staff, fortunately, were able to find us a replacement for a non-smoking room, yes, less, yes one big bed instead of two, but with stunning mountain views and a coffee machine. The breakfast at the hotel is just as great, the cuisine is Japanese, diverse, there are many drinks, including fresh juices, many desserts.
non-smoking measures, yes, less, but one large bed instead of two, but with stunning mountain views and a coffee machine
The location is superb as its just infront of Nagano Station. Room was fine but a bit outdated but still acceptable. The local Japanese staff was really friendly and helpful but the Indian/Bangladeshi guy who was at the receptionist was cocky. We asked whats the nearby attraction places we could go while waiting for the check-in time (because he did not allow early check-in, which still understandable) but he simply said, ‘you can go to the infomation counter at Nagano station’ Bruh???? What’s wrong with you? Who hurt you, brother? Hence, i cant really appreciate his service, but the older Japanese guy was really friendly and tried to help even he was not really fluent in English but i still appreciate his effort. Oh btw, there is no free parking for guests. You will need to park it somewhere else nearby the hotel.
The hotel is very close to the station, with a 7/11 downstairs. The area is lively, a hub for restaurants and malls, yet surprisingly quiet – a peaceful oasis amidst the bustle. The room size is generous for a Japanese hotel, and the facilities are modern and well-maintained. On the 11th floor, there's an open-air onsen with complimentary Yakult and cold drinks, and free ramen is offered in the evenings. I had a very satisfying stay and highly recommend it.
A good hotel close to Nagano Station, though it's still about a 10-minute walk. They offer a buffet breakfast and even room cleaning (despite what was stated during booking about no cleaning for stays under 3 nights). Essential amenities are provided, including a hairdryer, kettle, mugs, toothbrushes, and so on.
Downside #1: It gets cold inside during winter, so you have to turn on the air conditioning for heating.
Downside #2: The outlets don't charge European laptops, even with an adapter.
Downside #3: The Wi-Fi periodically disconnected.
Perfectly located at Nagano station - connected by walkway bridge with Don Quijote just a few steps away.
The staff at front desk were fantastic, always smiling and proactive too! The room is a littler dated but more than comfortable for the night. Amenities at lobby were good enough to get by too, PJs provided at each room floor.
Good stopover if you are going for a day trip to the Snow Monkey Park.
Booked a room here for 1 day just to explore matsumoto. this hotel was a pretty good distance to walk to the tourist attraction such as the matsumoto castle and nawate shopping street. loved that they offered free icecream or ramen between 8:00-10:00 pm. If you ever check out and you still have time before your bus leaves, you can also ask front desk to keep your luggage so you can be luggage free exploring. they were super kind and understanding with all the requests we had.
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CCiav BenhonianStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
GGuest UserThis is our first time to ski Japan. This hotel was located perfectly with great access to some super beginning facilities. Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment. My wife and I and eight year-old daughter had a great time you so much for the great experience and all the hospitality Perfect Stay. 100%!!!
EEkaterina CheThe hotel is nice, from the station about 10 minutes walk almost in a straight line, wake up. The room was originally wrong, it was reserved for smokers, even though we don't smoke, the room was given the appropriate one, the smell in it was just not very good, like for those who don't smoke at all, it started already on the floor.But the staff, fortunately, were able to find us a replacement for a non-smoking room, yes, less, yes one big bed instead of two, but with stunning mountain views and a coffee machine. The breakfast at the hotel is just as great, the cuisine is Japanese, diverse, there are many drinks, including fresh juices, many desserts.
non-smoking measures, yes, less, but one large bed instead of two, but with stunning mountain views and a coffee machine
CChongIt was a great stay. The staff was super friendly and spoke English. The had parking vallet, provided an outfit to change into and roam outside. The hot springs was super relaxing and great for the feet and body. We tried five of their private hot spring rooms out of the many more they had, some had super hot water while others were warm. The outside room hot springs were beautifully decorated. They gave us access to the 9 public onsens that had different minerals in the for body healing. At night it was even more beautiful with the night walk and the town puts on a beautiful show and night market. Super glad we booked the stay.
YYangmiemieaichilingshiMy stay at Hotel Indigo Karuizawa was incredibly comfortable and relaxing. It offered a completely different vibe compared to hotels in central Tokyo. The moment I arrived, I felt like I was on vacation. The design is unique and tasteful, not at all ostentatious, blending beautifully with Karuizawa's natural surroundings. The room was more spacious than I expected, and the balcony offered a great view; waking up and opening the curtains in the morning really brightened my mood. The bedding was very comfortable, and it was quiet at night, leading to excellent sleep quality. The onsen (hot spring) and public areas were also a big plus; after exploring Old Karuizawa, a soak there completely unwound me. The staff provided natural and unobtrusive service, yet they were always there to help when needed. Overall, it's a perfect place to slow down and enjoy the pace of Karuizawa for a night or two. If I come back, this hotel will definitely be my first choice again.
GGuest UserThe room was quite spacious and well-equipped, and it was kept very clean. It's about a ten-minute walk from Matsumoto Station. The area around the hotel is very quiet, though dining and shopping options aren't very convenient.
GGuest UserI stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar.
Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully.
Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition.
Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons.
Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing.
Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.
GGuest UserThe triple room was quite spacious. The front desk is on the second floor, and the staff were very helpful. Toothbrushes and other toiletries, including facial care products and even face masks, need to be picked up yourself next to the front desk, and there's a good variety. Breakfast is a buffet with plenty of choices. You can also have lunch and dinner here, but it's open to the public, so you might have to queue during peak hours, as it's a very popular restaurant. There's parking available next to the hotel, but you can't reserve a spot.
GGuest UserWe spent 2 nights in Prince after first 2 nights in Kusatsu onsen town. The hotel looked underwhelming on arrival and the front office service was efficient but cursory compared to the warm hospitality we had in the ryokan stay. It was low season and hotel was very quiet and had a ”cold” atmosphere.
I was further disappointed when we were shown our room which was on the lowest floor with a simple garden view. On requesting the check-in staff for a change of room on higher floor and a more scenic view, I was told there is an upgrade charge, which I accepted. The new room was the same size and configuration but on a higher floor with a nice view of Mt Asama. While I was happy to pay the fee, I can't help but compare their practice with all the hotels that I have stayed in all these years, where room changes were complimentary so long as the room type remains the same. Nevertheless, the hotel's facilities delighted me immensely and I enjoyed the overall experience.
The highlight of the hotel stay was the fantastic view of Asama in a high ceiling dining room with full glass window. We were able to have different table seatings for both morning breakfast as the hotel occupancy was low, which gave us different perspectives of the scenery.
The other highlight of the hotel is the onsen facility which is located in a separate building on higher ground, accessible via a self service automated tram. Aside from Asama view in the outdoor onsens, there is a common lounge which has equally awesome view of Asama. We enjoyed our time soaking in onsen and resting in the lounge.
Was
I would go back to Prince Asama and experience the scenery during a different season!
GGuest UserThe reality exceeded my expectations; the hotel was even better than I imagined. The room was very comfortable for a family with a small child! There's a private hot spring for families available by reservation, though the usage time is a bit short, it's still great overall! The food is high-quality, delicious, and varied. It's also possible to extend your stay for 1000 yen per hour, which is super convenient when traveling with a child. The hotel corridors aren't perfectly clean due to age, but the room itself is clean and pleasant.
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