Very comfortable stay. We arrived on 4 April. Greeted by a most helpful, friendly and polite receptionist. Location perfect, bus to York city centre was across the road from the hotel and ran every 10 minutes up to 11pm. The room was extremely comfortable with a comfortable bed, black out blind and the shower was very powerful. Breakfast was cooked to order with a variety of cereals fruit and pastries also available. It was a delicious breakfast and again the staff were very polite, efficient and friendly. I would most definitely stay here again.
Excellent stay. The hotel is ideally located if arriving by train. We arrived in the morning and were pleasantly surprised that we were able to check in early as our room was ready. Our room was spacious, clean and comfortable with a roomy walk in shower. The only thing that would have improved it would have been some drawer space as it only has hanging space in the wardrobe. All the staff were helpfull and friendly. We had an evening meal and breakfast during our stay and both were excellent. We also made use of the leisure facilties during our stay. Overall would highly recommend and if we visit York again would definitely stay at The Milner.
1. Check-out Time Is Too Early
In my experience, most hotels—whether five-star establishments or smaller boutique hotels—allow guests to check out around 12:00 noon. However, for such a large hotel with a rich historical background, the check-out time of 10:00 a.m. feels unreasonably early. It is particularly inconvenient for guests who wish to have breakfast, as the kitchen closes at 9:00 a.m., making the entire morning feel rushed. This aspect was disappointing and should be seriously reconsidered.
2. Luggage Storage After Check-out
As a frequent traveler who has stayed in many hotels across different countries, I have never encountered a situation where luggage storage after check-out was not available. Typically, guests are allowed to leave their bags temporarily while exploring the city and return later to collect them. Unfortunately, this was not possible at this hotel.
I found this quite surprising, especially considering the size of the property. As a result, I had to carry a large suitcase while visiting the beach and dining outside, which significantly affected my experience. This policy made me feel that guests are not sufficiently accommodated after check-out, and it was quite disappointing.
3. Room Facilities
I understand and respect that this hotel is nearly 200 years old, and I have no issue with its age or character. Overall, the room facilities were acceptable; however, the water taps could benefit greatly from modernization. The current rotary-style taps are difficult to operate, requiring considerable force to turn on and off. This could be especially challenging for elderly guests.
Additionally, when I entered my room, I noticed that water was already running slightly due to the tap not being fully closed. If the hotel were to gradually replace these taps with more user-friendly designs, it would not only improve guest comfort but also help conserve water in the long run. I believe this would be a worthwhile investment.
My wife and I stayed for a couple of nights. Checking in felt more tedious than it needed to be and our keys stopped working half way through the stay. We had a nice room with a comfortable bed and it was serviced, which isn't guaranteed these days. Breakfast was buffet style with plenty of choice. The staff were attentive and helpful. I'd stay there again.
It was beautiful and comfortable! There was also a hair dryer! It's far from the center, so you either have to walk or take a bus, but there are a lot of buses, and the roads you walk on look beautiful, so I think it's a good idea.
Added extra bedding for the kids, and the service was absolutely fantastic – a top choice for family vacations! The family room design is thoughtful, safe, and fun. The freshly made waffles at breakfast were my child's favorite. The staff proactively helped with our stroller, which was a warm and thoughtful detail. There's a Chinese supermarket within walking distance. We'll definitely be back next time!
Deluxe room was clean but very small. Twin beds were inches apart from each other with no room to move further apart. Meals were only adequate, the main courses we had both chosen from the evening menu weren’t available, sold out by 7pm, so we had to select alternatives, which were less than inspiring. Altogether a rather disappointing experience
Harrogate is a small town, largely populated by an older demographic. The hotel itself appears to be a converted old manor house, retaining a traditional architectural style. However, the interior facilities are quite dated.
My experience from entrance to reception was excellent, making me feel instantly at ease. It was clear that all staff members were dedicated and proud of their work, consistently going out of their way to assist guests. The breakfasts were truly wonderful and delicious! I especially want to commend Steve, the breakfast chef, whose outstanding cooking was matched only by his incredibly cheerful smile.
The staff were so very nice, nothing was too much trouble, we arrived with two small dogs and they were treated like royalty, Kim and Maria behind reception and also Maria who served us in the buffet were so nice and even though Maria was off duty (from the buffet in the morning)that evening she helped Kim out when I had a problem with the tv, and they sorted a new one out straight away. We fully intend to use the hotel again next time we are traveling that way. The hotel have exceptional great staff
Very Good
110 reviews
8.1/10
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8.7/10
Very Good
I had a wonderful stay at this hotel! The rooms were spacious, clean, and beautifully designed for comfort. The staff was friendly and attentive, making the experience even better. A perfect place for a relaxing and enjoyable stay. Highly recommended!
Staffs were friendly, and services were good but the hotel is old and needs some repairs. However, the location is wonderful, and the hotel had arranged movies for kids, bingo night and a dance night show to entertain families, so we spent both evenings in the hotel. The movie and dance nights are free to attend, however, you have to pay for bingo. Overall, it was a reasonable place to visit with family. They had a full English breakfast, but I didn't enjoy it because I am Gluten-free.
We were lucky enough to obtain an upgrade to a suite - and I have to say my wife and I were very impressed with the room. A wonderful four poster bed, the room design was unusual but most appreciated - one of my favourites to have stayed in. The hotel in general gave a good impression with good design features. Do be aware that there is not a lift available for all floors - but we were promptly asked if we needed any assistance. All interactions with the staff were friendly and professional - and for a couple of requests staff were always willing to work out how to help us. Breakfast - from a menu with a good selection available and friendly service. Car parking is available but you are advised to call the hotel to book a space (we did and grateful we did as it was otherwise full). It is not cheap at GBP25 a night - but the nearby public car park is a similar price - that is York car park prices.
We had a small issue with the twin bed upon arrival, but the front desk staff resolved it quickly and was very kind. Everyone was extremely friendly and helpful throughout our stay. The sea view during breakfast was beautiful and made the morning especially enjoyable.
Beautiful hotel with extremely clean rooms and lovely spa facilities. It was quiet at night and had all the necessary home comforts to make it an enjoyable stay. Thank you!
Hotel was located across the road from the city walls. A 5min walk to the University of York St John. The amenities at the hotel were excellent. It had a small gym located opposite the main reception where guests had 24 hr reception. There was parking available on site at a cost of £25 for 24hr parking. May be cheaper elsewhere but it was very convenient. Staff allowed us to park for extra few hours free of charge. Although we did not pay for breakfast on site it was very well stocked and wildly used by other guests. Room was clean and modern. The A/C was not that affective and did not cool the room down. Which made it a little uncomfortable to sleep at night. It was a hot day and the room was located in a loft conversion. Heat would not normally be an issue.
The hotel is in a perfect position. The first room was a bit tatty and at back of hotel when asked they moved us straight away. The staff are very helpful and really pleasant. Great place for a short break. Was just me and my little dog and he was made very welcome. Would love to return. Photo is the view from our room 😊
Fantastic friendly staff and lovely, modern, clean and well kept rooms and hotel. Would stay again. Location was very good but not perfect hence the 4/5.
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