The location is convenient, with a straight road leading to the square. The room has a large terrace with a great view of Kus. The breakfast selection is very rich and has traditional Inca flavor. The overall feeling is good and worth recommending!
The environment location is good, the room is not big, the facilities are OK. The waiter will speak English, the front desk staff will smile less, and the pick-up and drop-off will be paid.
The hotel staffs always greeted us warmly and went extra miles to help us. Rooms and bathrooms are satisfactory, although there is room for improvement. The location is a bit away for the main action but the stunning view from the top makes up for it.
Great location which is very close to the tourist center of Cusco. It is also just 5 mins walk to the train station if you want to travel to Machu Picchu.
The hotel is in a good location, close to the square, church, museum and other attractions. The lobby reception staff is good, the lobby is spacious and has local characteristics, the room is also large, and the bathroom facilities are OK
We had a wonderful stay at Hampton Hotel in Cusco. The staff were very friendly and hospitable, making us feel welcome throughout our stay. A special mention to Wilma, who went the extra mile to accommodate our request to change to a room with a queen bed instead of two standard beds—her helpfulness made a big difference.
The rooms are new, clean, and comfortable with fresh bedding, and the breakfast was very good. Overall, an excellent experience and I would highly recommend this hotel for anyone visiting Cusco.
The staff was very attentive. Because the tour we were participating in departed very early, the hotel provided a packed breakfast to take away. The breakfast was great with water, drinks and fruits. I really want to give it a thumbs up.
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90 reviews
9.4/10
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8.4/10
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GGuest UserHad two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.
GGuest UserBelmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
GGuest UserThe price is not high, there is a pick-up service, walking feels a bit far, although the town is not big, you can find the station near, walking in about two minutes is better, especially the luggage. Low altitude here
GGUEST88This is the best hotel before or after your Machu Picchu experience! Not only they offered to pick us up at the train station (although it's very close walking distance), they also offered to send our luggages to the train station on our way out upon check out so we could enjoy Aguas Calientes activities without dragging around our luggages. Everyone working there was exceptionally kind, and answered our questions and requests very promptly. We so appreciated our lovely welcome plate left in the room, too! Breakfast (included) was amazing as well. The building is right by the river, and we enjoyed the view as well as the sound of the river flow from our room. Highly recommended! We would totally go back to this hotel and stay again next time.
__szair0717****The room was clean. The hotel is right by the river, so the sound of the rushing water is a bit noisy, but you get used to it. The hotel is a bit far from the town square, making it relatively quiet. Breakfast was good, with welcome drinks served from morning till night. I didn't take any pictures of the room, but I snapped a few photos of the outside of the hotel, which I've attached.
Remember to bring slippers.
PPeter Tang 369Hotel location is very good in the old town, six or seven minutes walk from the weapons square
The internal environment of the hotel is very good, the decoration is very beautiful and very clean.
The room is also clean and tidy, but there is no exhaust fan in the room. The smell of the bathroom is difficult to disperse, especially the closed room without windows.
The service is difficult to say. I booked a superior room with windows and balconies. When I checked in, I said that the room was gone. The room I upgraded was the result of the ”upgraded” room. It was a fully closed room without windows! I don't agree, but the hotel said there was no room. The ”discussion” result was to give me free dinner. I didn't have a choice. I could accept...
GGuest UserThe staff was very attentive. Because the tour we were participating in departed very early, the hotel provided a packed breakfast to take away. The breakfast was great with water, drinks and fruits. I really want to give it a thumbs up.
马马叔叔The location is convenient, with a straight road leading to the square. The room has a large terrace with a great view of Kus. The breakfast selection is very rich and has traditional Inca flavor. The overall feeling is good and worth recommending!
GGuest UserIt is a short walk from the Machu Picchu station and is convenient for eating and shopping. Unlike the hustle and bustle outside, you can feel at ease with a calm feeling from the time you enter the hotel hall. Check-in is smooth, meal information is easy to understand, and it tells you what you need in a short time, so you can rest assured with the impression of being used to it. The room is clean and comfortable with sufficient equipment. I think I will definitely book this hotel next time I come to Machu Picchu.
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