Awesome hotel, felt welcoming while stepping in, smiling staff everywhere including housekeeping and restaurant server, Appreciate to Ms Jojo at the front desk who given us wonderful connecting room due to my handicap mom, Overall cleanliness is great, Thanks to the housekeeper Rahim who take care of room 515&516, My family enjoyed the stay so much especially my kid, love the pool and games room .The only downside was the pool entrance which is wet and slippery which needs more attention. One of a unforgettable hotel so far at Ipoh with beautiful scenery and people, Thanks AC Marriot, Hope to see you guys again ☺️
Our stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
The hotel's exterior is new and fresh, and the room is bright and comfortable with a modern, 'cyber' design. The toilet in the bathroom is state-of-the-art, and the in-room electronic system is very convenient to use. The lobby staff were all smiles, attentive, and friendly. The hotel is located near the city center, less than a ten-minute drive away, which is very convenient. For Ipoh, Malaysia, this hotel is definitely a five-star experience. Highly recommended!
The first room the hotel gave me wasn't great and had a few issues (I'd recommend checking it when you check in). After I switched rooms, the overall experience was good. The gym and pool are both well-equipped. The hotel location is excellent, right above a mall, and it's super convenient to walk to Taiping Lake and the hawker center (around 5 minutes).
I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
I booked a 3 bedroom suite horizon view and they upgraded me to one with lake view which was great! The unit has a nice view of the limestone hills and the lake which is surrounding the hotel.
Suite is clean and everything functions well. There’s a water filter machine providing hot and cold water which is a great sustainable element, not using plastic water bottles in their suites.
Breakfast buffet spread is also good with both western and local style dishes.
Nothing but good things to say about the Bedrock Hotel. We were actually across the road from the hotel itself as we had one of the junior suites, which are in a newly refurbished building. The suites are fabulous, they are very roomy and very thoughtfully furnished and equipped. The bathroom itself was bigger than some of the hotel rooms we have had recently and the thoughtful addition of a water filter that provides hot, cold or ambient water to order was priceless. The suites do not have kitchenettes (although they do have a small fridge) they do have a coffee machine, cups, cutlery, plates, bowls and even wine glasses in the same cabinet as the fridge, all of which came in very useful. The bed was also super comfortable and the AC worked well too.
We had originally tried to book in the Old Town itself but there was limited availability, the Bedrock was a great second choice, as it was just a short 10 to 15 minute walk away and the breakfast was great too.
Booked a room here to stay close to family in the area, and it was exactly what I needed. It’s a straightforward hotel with all the essential amenities. The room was clean, the room service was prompt, and the reception team was exceptionally friendly and helpful. Great choice if you’re looking for a hassle-free, ”basics done right” experience.
The hotel was very pleasant, and the reception staff were exceptionally friendly. They offered a light breakfast including cookies/bread and coffee. A coffee shop and morning market were also within walking distance. Upon check-out, I received a small gift of mini soap from the hotel.
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AAnonymous UserI recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
GGuest UserOur stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
SSteve ZissouHad a lovely long weekend getaway and stayed in the sea villas. The facilities were amazing with fresh water pools, tennis courts, gym and several restaurants with an excellent food selection. Our favourite was fisherman's cove which had more of a western cuisine. Overall we had a really pleasant stay. However having stayed at other similar resorts at a similar price it felt like it was lacking. I know how can I complain about staying in paradise? The area for improvement would be: an additional hose shower head instead of just the overhead one. Cleanliness of the library area. Greeting cold towels and drinks at the main lobby. Selection of shampoos, soaps and moisturisers. Eco-friendly toothbrush and energy controller with key card. Aircon and lights had to be turned off manually if we left the room. I would definitely go again but it would be nice if they took on more eco friendly initiatives.
AAndx517Awesome hotel, felt welcoming while stepping in, smiling staff everywhere including housekeeping and restaurant server, Appreciate to Ms Jojo at the front desk who given us wonderful connecting room due to my handicap mom, Overall cleanliness is great, Thanks to the housekeeper Rahim who take care of room 515&516, My family enjoyed the stay so much especially my kid, love the pool and games room .The only downside was the pool entrance which is wet and slippery which needs more attention. One of a unforgettable hotel so far at Ipoh with beautiful scenery and people, Thanks AC Marriot, Hope to see you guys again ☺️
GGuest UserThe hotel's exterior is new and fresh, and the room is bright and comfortable with a modern, 'cyber' design. The toilet in the bathroom is state-of-the-art, and the in-room electronic system is very convenient to use. The lobby staff were all smiles, attentive, and friendly. The hotel is located near the city center, less than a ten-minute drive away, which is very convenient. For Ipoh, Malaysia, this hotel is definitely a five-star experience. Highly recommended!
GGuest UserBooked a room here to stay close to family in the area, and it was exactly what I needed. It’s a straightforward hotel with all the essential amenities. The room was clean, the room service was prompt, and the reception team was exceptionally friendly and helpful. Great choice if you’re looking for a hassle-free, ”basics done right” experience.
GGuest UserStrategic location with great customer service. However, I notice at late night whereby 2 out of 4 pillows dirty with unpleasant scent (saliva and sweat). I have to sleep with 1 pillow and struggle not to flip or put my hand beneath the only pillow due to the contact with dirty pillow. Good breakfast and service despite hotel room fee very cheap. I believe hotel room fee may increase after room maintenance in place (Seriously). It is a strategic location with great scenery view. Room maintenance floor by floor or room by room in align with booking capacity shall help to secure ‘returning customer’. Thank You
GGuest UserNothing but good things to say about the Bedrock Hotel. We were actually across the road from the hotel itself as we had one of the junior suites, which are in a newly refurbished building. The suites are fabulous, they are very roomy and very thoughtfully furnished and equipped. The bathroom itself was bigger than some of the hotel rooms we have had recently and the thoughtful addition of a water filter that provides hot, cold or ambient water to order was priceless. The suites do not have kitchenettes (although they do have a small fridge) they do have a coffee machine, cups, cutlery, plates, bowls and even wine glasses in the same cabinet as the fridge, all of which came in very useful. The bed was also super comfortable and the AC worked well too.
We had originally tried to book in the Old Town itself but there was limited availability, the Bedrock was a great second choice, as it was just a short 10 to 15 minute walk away and the breakfast was great too.
GGuest UserI booked a 3 bedroom suite horizon view and they upgraded me to one with lake view which was great! The unit has a nice view of the limestone hills and the lake which is surrounding the hotel.
Suite is clean and everything functions well. There’s a water filter machine providing hot and cold water which is a great sustainable element, not using plastic water bottles in their suites.
Breakfast buffet spread is also good with both western and local style dishes.
GGuest UserThe first room the hotel gave me wasn't great and had a few issues (I'd recommend checking it when you check in). After I switched rooms, the overall experience was good. The gym and pool are both well-equipped. The hotel location is excellent, right above a mall, and it's super convenient to walk to Taiping Lake and the hawker center (around 5 minutes).
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