We regularly stay @ Zenith for countless times. Though the hotel isn't as grand as other 5 stars, the service & cleanliness has been consistent over the years. The location is strategic & convenient. There's charging station for EV car too & we can leave our car for charging with ease. We had drinks @ the cafe & were impressed by the simple honey lemon drinks & Rose chrysanthemum tea that we ordered. Will stay regular either for holidays or work.
The room was spacious, perfect for a small family. The highlight, of course, was the view, sea and pool views that were absolutely lovely. One night was definitely not enough. Just open the window and you’ll feel the sea breeze; so calm and so beautiful.
Breakfast was fairly normal, nothing fancy. If you’re not local, I’d recommend going out for breakfast around Kuantan town, there are so many great options to choose from.
For dinner, Ana Ikan Bakar Petai is just right in front of the hotel. It’s the most famous restaurant in Tanjung Lumpur and within walking distance.
Definitely will come again for a short vacay.
Very old building, old facilities.. but overall still a good stay
1. The escalator was too old, it took at least 1min to get the door opened.. please upgrade a better lift
2. We stayed in Fushcia building, big room, with living room, dining area, a queen size bed, a dressing area, spacious bathroom, a bathtub - cost for RM290/night on a weekend. I feel is worthy. Given shampoo, shower gel, lotion, muji toothbrush and colgate toothpaste, shower cap, vanity kit and sanitary bag. Also, in the cupboard, there is laundry bag and slippers. Only the heater will automatically stop working after sometimes when we shower. Overall worth a 3/5 for me.
3. Talking about the activities, limited. No shows, no fun, no vibes. Suggest to revamp and reopen to attract more local tourists. Current situation is, most locals come for one day trip and foreign tourists only will choose to stay here. Without fun activities, there will not be much reputation built
I think this is the best resort we’ve stayed at in Pahang/Terengganu. The grand entrance was very welcoming, with a beautiful interior and great ambience. The rooms were fully renovated and tastefully done, and the mattress was super comfortable. We really enjoyed the sea view from our room, it was very therapeutic.
We had a great time overall. The kids enjoyed playing in the kids’ pool and spending time at the beach. The beach was well maintained, with plenty of chairs available, and the staff were very friendly and helpful. Breakfast had a wide variety of choices, and the food suited our taste really well.
Will definitely come again!
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
Stayed at Club King room facing the sea, beautiful view. Check in was fast and was warmly welcome by reception staff. Enjoyed the club lounge high tea & dinner, special thanks to Hana and her intern for a remarkable service. Recommended resort for healing and even had the opportunity to shoot some faunas. Tasty & varieties of foods served during breakfast.
The Chateau is a family friendly resort, it is also a great place for events like weddings or celebration.
When you arrive to the chateau, it feels as if you were in a fairy tale, castle in the woods. The condition and maintenance of the chateau is awesome, very cozy yet grand at the same time. The staff are very friendly and welcoming to their guests, providing top notch service. There are many different locations to explore and activities to do around the facilities, which make the stay a very eye opening and entertaining one. The room was beautiful, interior design to perfection, very comfy and clean, definitely had a good rest. The food provided at the chateau, one mouth watering meal, it definitely satisfied our taste buds.
Overall the experience at this hotel was fantastic, one that I would recommend to many. I would definitely come back again in the future.
had a pleasant stay overall, but the pool could definitely be improved. When we arrived, the staff were still in the middle of cleaning the pool. Even after they were done, the water was still a bit cloudy and didn’t look fully clean. Hopefully the hotel can maintain the pool better because everything else about the stay was good
We had a very enjoyable 5 night stay here before returning to Singapore and then our home in Australia. As Australians, we felt a little out of place but were treated well.
We really enjoyed our breakfasts at the hotel and appreciated that it went until 10.30 am. The food variety was very good.
We were surprised that Angelo's Restaurant (one of the hotel restaurants) didn't seem to be well patronised. However, when we had dinner there one evening, we were a little disappointed.
The pool was also lovely surrounded by some tables and chairs under shade.
The only issue was the internet, which kept dropping out on my Samsung tablet. It seemed to be more reliable on my phone. Despite being assisted by IT via reception, this didn't help much at all.
We liked the staff, especially the restaurant manager at breakfast.
Interesting hotel with a large pool and comfortable kids' pool. The children loved it. My only suggestion is that the rooms could use better soundproofing. Otherwise, everything was good.
Very Good
238 reviews
8.3/10
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9.0/10
Great
Ssaree3Amma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
GGuest UserInteresting hotel with a large pool and comfortable kids' pool. The children loved it. My only suggestion is that the rooms could use better soundproofing. Otherwise, everything was good.
Jjourney on a whimWe regularly stay @ Zenith for countless times. Though the hotel isn't as grand as other 5 stars, the service & cleanliness has been consistent over the years. The location is strategic & convenient. There's charging station for EV car too & we can leave our car for charging with ease. We had drinks @ the cafe & were impressed by the simple honey lemon drinks & Rose chrysanthemum tea that we ordered. Will stay regular either for holidays or work.
AamirhmzhA Great Stay at Berjaya Tioman Resort
We had a wonderful experience during our stay at Berjaya Tioman Resort. We booked two rooms and were pleasantly surprised to receive connecting rooms, which made our stay much more convenient and comfortable especially for families.
The rooms were spacious, clean, and well-maintained, offering a relaxing atmosphere after a day of exploring the island. One unexpected perk was that can drinks in the hotel were complimentary, which was a nice touch and added to the overall value of the stay.
Breakfast offered a variety of food selections, catering to different tastes. While the spread was decent, the taste could be improved to better match the quality of the rest of the resort experience.
Overall, Berjaya Tioman Resort provided a comfortable and enjoyable stay, and we would definitely consider returning in the future.
GGuest Userhad a pleasant stay overall, but the pool could definitely be improved. When we arrived, the staff were still in the middle of cleaning the pool. Even after they were done, the water was still a bit cloudy and didn’t look fully clean. Hopefully the hotel can maintain the pool better because everything else about the stay was good
GGuest UserThis hotel is a good choice for families visiting Genting Highlands. The room was spacious, clean, and comfortable, providing enough space for both adults and children. The family-friendly layout made the stay convenient and relaxing.
The hotel offers useful facilities such as a swimming pool and reliable Wi-Fi, which were enjoyable for children and practical for parents. The surrounding area is peaceful with pleasant mountain views, making it suitable for families who prefer a quieter environment.
Although the hotel is slightly far from the main Genting attractions and requires transportation, the overall experience was positive. The hotel provides good comfort, cleanliness, and value, making it a suitable option for a family stay.
KKaren InWe had a very enjoyable 5 night stay here before returning to Singapore and then our home in Australia. As Australians, we felt a little out of place but were treated well.
We really enjoyed our breakfasts at the hotel and appreciated that it went until 10.30 am. The food variety was very good.
We were surprised that Angelo's Restaurant (one of the hotel restaurants) didn't seem to be well patronised. However, when we had dinner there one evening, we were a little disappointed.
The pool was also lovely surrounded by some tables and chairs under shade.
The only issue was the internet, which kept dropping out on my Samsung tablet. It seemed to be more reliable on my phone. Despite being assisted by IT via reception, this didn't help much at all.
We liked the staff, especially the restaurant manager at breakfast.
TTom ShantiAbsolutely love this hotel. Its located at the heart of the national park! Park center is also located within the resort, all the nature walks are literally a stone throw away. If you were to stay elsewhere, you have to cross the river.
Breakfast and dinner were amazing!
The jungle walk, late berkoh boat ride and night boat ride are absolutely must!
Boat rides seat 4pax, so if you are in a party of 4 will be the best else you would have to find others to share or pay for the whole boat.
River ferry to the village is just Rm1 each way. 1min ride and a avaliable readily, we didn't had to wait at all.
In my opinion this is the beat place to stay in.
IIhsan27I think this is the best resort we’ve stayed at in Pahang/Terengganu. The grand entrance was very welcoming, with a beautiful interior and great ambience. The rooms were fully renovated and tastefully done, and the mattress was super comfortable. We really enjoyed the sea view from our room, it was very therapeutic.
We had a great time overall. The kids enjoyed playing in the kids’ pool and spending time at the beach. The beach was well maintained, with plenty of chairs available, and the staff were very friendly and helpful. Breakfast had a wide variety of choices, and the food suited our taste really well.
Will definitely come again!
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