I recently stayed at this hotel and was very impressed with the room. The room is spacious with a studio-style layout, featuring a sleeping area, living space, small kitchenette, and one bathroom. The in-room amenities are nearly complete — it comes with a mini fridge and other essentials, making it comfortable for both short and extended stays.
I booked a sea view room and the view was absolutely stunning. The location is also very convenient, only a 3-5 minute drive to Kuantan city center when there’s no traffic. Finding food is easy too, with several restaurants just a short walk from the hotel.
Breakfast had a good variety and tasted great. The only downsides were that check-in took a bit longer due to a long queue, and parking was a little challenging since it was very crowded, likely because of the weekend. Other than that, there wasn’t much to complain about.
Overall, the hotel offers comfort, complete facilities, and a strategic location. This will definitely be one of my favorite stays whenever I’m in Kuantan.
I enjoyed my stay here. I appreciate the stylish lobby decor, and the receptionist staff was very polite and friendly. The kids club is wonderful, we played PlayStation and did some coloring. There's a gym nearby, and the toilet at the kids club is spotless. The hotel is extremely kids friendly, and my children loved everything about it. My room was clean, and the housekeeping team did a fantastic job with the cleaning. The breakfast is delicious. ❤
We had a wonderful stay! The location is unbeatable, offering beautiful beach views and a great variety of food options within easy reach. The hotel itself is spotless and well-kept, and our family suite offered plenty of space and very comfortable bedding.
We spent a lot of time at the Sampan Bar, which quickly became our favorite spot. Between the great music, refreshing drinks, and the ability to watch the kids play on the beach, it was perfect. A big shout-out to the team at Sampan for the awesome service!
Also, for anyone driving an EV, it’s convenient that they have a Shell Recharge station. Note that only Port 1 was working during our visit, but it’s still a great facility to have on-site.
The staff during check in was nice. We request for baby court and it sent asap, the room was good, clean and big. Love the view from our room. Breakfast was so good, because its Raya Haji they served rendang ayam and lemang. Super delicious! We hang out at the cafe, the food was delicious. Surrounding was good, comfortable for those who have kids and baby. My daughter supper happy with the pool and the private beach. Definitely will come back!
We arrived at the hotel around 8:00 PM and the check-in process was smooth and efficient. The front desk staff were friendly, welcoming, and greeted us with a smile. The hotel itself looked pleasant, and the room was in good condition upon arrival. We also requested extra towels, which were delivered promptly without any issues.
However, there are several areas that need improvement. The toilet appeared to have a leakage issue, and the air-conditioning was not cold enough despite the temperature being set low. During breakfast, food items were not replenished quickly, and tables were not cleaned promptly, making it difficult to find a clean table. Guests also had to look for their own cutlery, including spoons, forks, and tissues. The breakfast selection was quite limited, although the food served was tasty.
On a positive note, the check-out process was quick and hassle-free. The hotel’s location is also convenient, being close to East Mall Kuantan.
As a hotel rated 5 stars, I expected a higher level of maintenance and service, especially in terms of room facilities and breakfast operations. While the stay was comfortable overall, there is definitely room for improvement to meet 5-star expectations.
It was a nice stay with cooling atmosphere/weather, although the units are a bit old and dated. The bathrooms for example seems mouldy. The breakfast was underwhelming with little options, the ham from our American breakfast smelled/tasted off which we reported to the waiter. Additionally, there were monkeys everywhere as well as birds - the monkey and bird can freely come in the breakfast area which is unhygienic and had to be chased out by the staff
This is our first time staying at this hotel and dare I say, it was one of the best 5-star hotels I’ve been in. Will definitely, definitely come again. Everything and everyone were wonderful. The room was so squeaky clean and no speck of dusts anywhere. The bathroom’s design was top notch I love every inch of it. And the room had carpet-floor which made it easier and less painful for my baby to crawl around. The view was to die for. Very secluded and private and calm. Okay now the breakfast, heads off to the chef, the foods were amazing. I think this hotel has been here for quite a while now but they had managed to maintain and made it look like brand new. Two things I wanna suggest a bit, maybe can provide a prayer mat for the muslims or the front desk maybe should ask first whether we need any prayer mats, that would’ve been nice. One other thing, during breakfast, maybe can make sure the utensils are more accessible rather than upon request cause each table was provided with limited number of spoons and forks. But yeah other than that, everything was perfect from the beginning till the end. Huge thanks to Mark as well cause he did a wonderful job assisting us to our room and everything. Kudos to every staffs here, they were so nice and helpful. Oh yeah almost forgot about the welcome drinks, they were absolute perfect thank you so much. Will come again and again. Best hotel here.
Plenty of parking. The yellow marked parking spots are for hotel guests, available in front, on the side, and at the back. The TV is great, I love it. Water pressure is good. Aircon is cold. Pillows are a bit hard. Ironing facilities are outside. There's a Coway water dispenser. Excellent. Would definitely repeat my stay.
Great beachfront location and fun slides for kids!
We had a lovely family stay at this resort. The location is perfect—it’s right on the beach, and the ocean is just a short walk away. Being able to go between the beach and the pool so easily was a huge plus for us.
The highlight for the kids was definitely the swimming pool. The slides kept them entertained for hours! It’s a great place for families with young children. While we enjoyed our stay, we felt that the dining options could be improved. It would be even better if there was more variety on the menu. Overall, a good choice for a relaxing family beach holiday.
This is a Muslim-friendly hotel, located near eateries and a shopping mall. The breakfast spread was good. The pool is kid-friendly, too. Overall, it was a pleasant stay.
Very Good
263 reviews
8.8/10
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IDR 1,020,191
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8,3/10
Very Good
TToshy0719Great beachfront location and fun slides for kids!
We had a lovely family stay at this resort. The location is perfect—it’s right on the beach, and the ocean is just a short walk away. Being able to go between the beach and the pool so easily was a huge plus for us.
The highlight for the kids was definitely the swimming pool. The slides kept them entertained for hours! It’s a great place for families with young children. While we enjoyed our stay, we felt that the dining options could be improved. It would be even better if there was more variety on the menu. Overall, a good choice for a relaxing family beach holiday.
NNoringThe staff during check in was nice. We request for baby court and it sent asap, the room was good, clean and big. Love the view from our room. Breakfast was so good, because its Raya Haji they served rendang ayam and lemang. Super delicious! We hang out at the cafe, the food was delicious. Surrounding was good, comfortable for those who have kids and baby. My daughter supper happy with the pool and the private beach. Definitely will come back!
AAliceLamLocation is very inside but they have their own facilities to enjoy without going to Highlands. Overall, will consider this hotel again.
Pros:
1. Bed is comfortable anf soft.
2. Room is huge, high floors is cooling.
3. Services and check in were smooth and fast. They are very friendly as well.
Cons:
1. Too many floors and the room no. is very confusing due to the rooms are connected to 3 different buildings.
2. The room has fainted paint smell because it's quite a new building but after opening the balcony then it's fine
3. The soundproof is not too good. Can hear people walking and talking outside the door
NNur Shahirah ZainuddinI enjoyed my stay here. I appreciate the stylish lobby decor, and the receptionist staff was very polite and friendly. The kids club is wonderful, we played PlayStation and did some coloring. There's a gym nearby, and the toilet at the kids club is spotless. The hotel is extremely kids friendly, and my children loved everything about it. My room was clean, and the housekeeping team did a fantastic job with the cleaning. The breakfast is delicious. ❤
MMystery solvedThe stay was good, clean, and easy access to the mall, ****** and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong
BBellaMalekThis is a Muslim-friendly hotel, located near eateries and a shopping mall. The breakfast spread was good. The pool is kid-friendly, too. Overall, it was a pleasant stay.
TTraveller354Beautiful resort that really makes you feel like you are in the middle of nowhere. The grounds are well maintained and really pretty, the huts are a bit plain, but have what you need.
The rooms do get really warm which I feel could be solved by blocking off the high roof. This would make it easier to clean and make the room a bit smaller for the small air con unit to cool down.
We also had a double hut that connected to another one with a thin door which didn’t lock. Great for families travelling together, but as we did not know the people staying in the other hut, we would have liked the option to lock the door.
The walls are also really thin so we sometimes heard a bit more than what we wanted to hear.
Some of the activities are incredible!
Highly recommend the night jungle walk. The guides are really knowledgeable and managed to spot tiny (and sometimes not so tiny) creepy crawlers for us to see.
The day jungle walk was fun and not too hard. “Easy” jungle hiking.
The boat trip to Lata Berkoh was a waste of time. The boat trip itself is fine, but you get out to look at a big tree, then again at a “fish sanctuary” which is really just a few empty buildings and a guy selling fish food in recycled bottles. You then feed the fish in the river. Finally, the swimming spot is just a different part of the dirty river, with conflicting signs which state it is both safe and unsafe to swim.
The night boat tour was ok. The guides really try to find things for you to see, but it really depends on which animals are out and about.
So all in all, good experience, but recommend looking outside the resort for things to do during the day, we mainly just sat around until the next activity we had booked as it was too hot to do anything and many of the trails were too long to do in between min 3-5km.
Also: note you cannot get to the resort by car! You need to leave it in the parking and take a boat (1RM per passenger) to get to the resort. Not bad, just not something we knew and it took us a while to figure it out in the dark.
Food was ok
TTuraiThis resort exceeded our expectations in every way. As a family of five with two young children and an elderly parent, we were looking for a comfortable and welcoming place to stay. The staff were incredibly friendly and accommodating, with Mr. Fassirin standing out for his exceptional service.
The boatman also deserves praise for his kindness and patience, particularly when helping our elderly parent with boat transfers. Our beachfront room was perfect for our family, with the beach just a short stroll away. We appreciated the thoughtful touches, such as the outdoor tap for washing off sand and the hammock outside our room.
The village's serene atmosphere made it the perfect place to relax and unwind. While the food options could be improved, we were overall extremely satisfied with our stay and would highly recommend this resort to others.
AAnonymous UserI recently stayed at this hotel and was very impressed with the room. The room is spacious with a studio-style layout, featuring a sleeping area, living space, small kitchenette, and one bathroom. The in-room amenities are nearly complete — it comes with a mini fridge and other essentials, making it comfortable for both short and extended stays.
I booked a sea view room and the view was absolutely stunning. The location is also very convenient, only a 3-5 minute drive to Kuantan city center when there’s no traffic. Finding food is easy too, with several restaurants just a short walk from the hotel.
Breakfast had a good variety and tasted great. The only downsides were that check-in took a bit longer due to a long queue, and parking was a little challenging since it was very crowded, likely because of the weekend. Other than that, there wasn’t much to complain about.
Overall, the hotel offers comfort, complete facilities, and a strategic location. This will definitely be one of my favorite stays whenever I’m in Kuantan.
GGuest UserIt was a nice stay with cooling atmosphere/weather, although the units are a bit old and dated. The bathrooms for example seems mouldy. The breakfast was underwhelming with little options, the ham from our American breakfast smelled/tasted off which we reported to the waiter. Additionally, there were monkeys everywhere as well as birds - the monkey and bird can freely come in the breakfast area which is unhygienic and had to be chased out by the staff
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