Great location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
Spacious and decent room. Valet parking and free covered car park available for guests
Booked a room without breakfast so did not try their breakfast but Kuantan has plenty of food available nearby .
The only downside is that the lift lobby at the swimming pool floor is always wet . guests still wet after swimming straight get into the lift without drying up first.Hotwl Management must look into this seriously as it is dangerous for elderly or young children may fall due to slippery floors.
The location is just nice. Great scenary, not too cold but not hot. It's windy when we were there.
For me here one day trip is just enough as there is just a small area unless you want to stay for a night there.
The room was spacious but no carpet - cold for out feet. We got an upgrade room but unfortunately the elevator not working to the first floor, they apologized to use by giving 10% off for food to bought there.
Breakfast - we booked with breakfast , satisfied with many choices available and good taste too.
For the restaurant around there- not really satisfied as not so much choices plus pricy compared to the food served.
Brought my child to the rabbit farm and Japanese garden - it's free for those who stayed at the Colmar Tropicale.
Wonderful 3D2N Family Stay at Swiss-Grand Hotel, Kuantan
We recently enjoyed a 3D2N family vacation at Swiss‑Grand Hotel Kuantan, and it was truly a memorable and relaxing experience for all of us.
From the moment we arrived, the check-in process was smooth and welcoming. The staff were friendly, professional, and always ready to assist with a warm smile, which made us feel comfortable right away.
The room was spacious, clean, and well-maintained — perfect for a family stay. We especially loved the beautiful sea view and the calming sound of the waves, which created a peaceful atmosphere throughout our trip. Housekeeping services were excellent and consistent during our stay.
One of the highlights was the hotel’s facilities. The swimming pool was a big hit with the kids, while the direct beach access allowed us to enjoy relaxing walks and family bonding time by the sea. The environment was safe and family-friendly.
Breakfast was another pleasant surprise, offering a wide variety of local and international dishes. Everything was fresh and delicious, with plenty of options suitable for both adults and children.
Overall, our stay was comfortable, enjoyable, and stress-free. This hotel is highly recommended for families looking for a relaxing seaside getaway in Kuantan. We would definitely love to return again in the future!
✨ Thank you for making our family trip such a wonderful memory!
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
Check in only at 5pm. I was at the lobby at 4pm but room not ready at that time. Very disappointed.
Nothing as complimentary
It is a big unit or bungalow unit that i took but they only gave 4 towels. I ask for additional towel they want to charge RM10 just to provide additional towel.
Additional blanket they charge me RM40 for 2 towels..
Location very good. Everything else was good too
The bathroom lights were problematic: one was out and the other was flickering. The towels were dirty, and they only provided one toothbrush. There was also a strange odor in the room when I checked in. However, the service was quite good.
Great CX, the room is ok just the sliding door is not ok. There are also mosquitoes. But it is normal for a place with ocean breeze
Very Good
244 reviews
8.3/10
Price from
S$ 54
per night
Check Availability
See All Hotels With Bar in Pahang
Latest Reviews for Pahang Hotels
See all
8.9/10
Very Good
Ssaree3Amma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
FFizaFKGreat location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
AamirhmzhA Great Stay at Berjaya Tioman Resort
We had a wonderful experience during our stay at Berjaya Tioman Resort. We booked two rooms and were pleasantly surprised to receive connecting rooms, which made our stay much more convenient and comfortable especially for families.
The rooms were spacious, clean, and well-maintained, offering a relaxing atmosphere after a day of exploring the island. One unexpected perk was that can drinks in the hotel were complimentary, which was a nice touch and added to the overall value of the stay.
Breakfast offered a variety of food selections, catering to different tastes. While the spread was decent, the taste could be improved to better match the quality of the rest of the resort experience.
Overall, Berjaya Tioman Resort provided a comfortable and enjoyable stay, and we would definitely consider returning in the future.
GGuest UserCheck in only at 5pm. I was at the lobby at 4pm but room not ready at that time. Very disappointed.
Nothing as complimentary
It is a big unit or bungalow unit that i took but they only gave 4 towels. I ask for additional towel they want to charge RM10 just to provide additional towel.
Additional blanket they charge me RM40 for 2 towels..
Location very good. Everything else was good too
MMarina YoshiWe stayed one night at 1001 Nights Hotel during our Genting trip and had a pleasant experience overall. The hotel has a unique Arabian-inspired theme, which makes it feel different from the usual highland hotels — very Instagrammable, especially around the lobby and common areas.
The room was clean, comfortable, and suitable for a short family stay. Beds were cozy, and basic amenities were well provided. Although the room size was moderate, it was sufficient for resting after a full day out.
Location-wise, it’s convenient if you’re driving, with easy access to Genting attractions. Parking was available, which was a plus. The surroundings were calm and quiet, perfect for winding down.
Staff were friendly and helpful during check-in and throughout our stay. While facilities are relatively simple (don’t expect a full resort setup), it’s good value for money, especially for a short stopover or transit stay in Genting.
Pros:
• Unique Arabian theme & nice ambience
• Clean and comfortable rooms
• Friendly staff
• Good value for money
Cons:
• Limited facilities
• Better suited for short stays
Overall, a nice alternative if you’re looking for something different in Genting Highlands without breaking the bank. Would consider staying again for a short getaway.
GGuest UserThe bathroom lights were problematic: one was out and the other was flickering. The towels were dirty, and they only provided one toothbrush. There was also a strange odor in the room when I checked in. However, the service was quite good.
TTraveller354Beautiful resort that really makes you feel like you are in the middle of nowhere. The grounds are well maintained and really pretty, the huts are a bit plain, but have what you need.
The rooms do get really warm which I feel could be solved by blocking off the high roof. This would make it easier to clean and make the room a bit smaller for the small air con unit to cool down.
We also had a double hut that connected to another one with a thin door which didn’t lock. Great for families travelling together, but as we did not know the people staying in the other hut, we would have liked the option to lock the door.
The walls are also really thin so we sometimes heard a bit more than what we wanted to hear.
Some of the activities are incredible!
Highly recommend the night jungle walk. The guides are really knowledgeable and managed to spot tiny (and sometimes not so tiny) creepy crawlers for us to see.
The day jungle walk was fun and not too hard. “Easy” jungle hiking.
The boat trip to Lata Berkoh was a waste of time. The boat trip itself is fine, but you get out to look at a big tree, then again at a “fish sanctuary” which is really just a few empty buildings and a guy selling fish food in recycled bottles. You then feed the fish in the river. Finally, the swimming spot is just a different part of the dirty river, with conflicting signs which state it is both safe and unsafe to swim.
The night boat tour was ok. The guides really try to find things for you to see, but it really depends on which animals are out and about.
So all in all, good experience, but recommend looking outside the resort for things to do during the day, we mainly just sat around until the next activity we had booked as it was too hot to do anything and many of the trails were too long to do in between min 3-5km.
Also: note you cannot get to the resort by car! You need to leave it in the parking and take a boat (1RM per passenger) to get to the resort. Not bad, just not something we knew and it took us a while to figure it out in the dark.
Food was ok
SSharmilathe staff at the front desk was really nice. the room was really clean and well organised too and the food at the burger shop downstairs was yummy.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
With over 1,500,000 hotels across 230+ countries and regions, Trip.com has options for every traveller. Unsure where to stay? Explore the site for great ideas and find the perfect stay!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.